Convenient location, with Hyde Park and Kensington Gardens very close. A comfortable walk from Paddington station (where the Heathrow Express train arrives in London), assuming not too much luggage. Subways, buses and eateries within easy walking distance. Hotel itself is a linear collection of buildings, so some rooms can be a long walk from the front of the hotel, including some stairways where a ramp would have been helpful for transporting (wheeled) luggage. Courtesy (for which the British people are usually known) was often missing, possibly because all of the staff that we encountered did not appear to be British - some had learned good manners and good customer service, but several were coarse and snippy. It isn't easy to accommodate the wishes of so many guests, it's true, but then one's customer service reputation suffers. Some issues: there is a test of the fire alarm system on Fridays at 2:00 in the afternoon, which is just when I happened to be napping - not only did it disturb my nap (not all that serious) but it scared the heck out of me as I did not know whether I needed to dress and flee. Typical of the service was the response of the person at the front desk to whom I suggested that it might be considerate to tell people (who were scheduled to be guests at that time) in advance about this alarm test: he never apologized or expressed any empathy, but hid behind his disclaimer that there was a posted notice about this test in the lift. After I told him that that was fine for those who used the lift, but that my room did not call for me to ever enter the lift, he could still not find it in his brain to offer an apology or even "we'll look into it" - he felt that the hotel had no further responsibilities. One night, I arrived back at the hotel at 4:30 am, and two staff members (whom I had never seen at the front desk before) were on duty. It was disturbing to me that the front door was unlocked, and even more disturbing that neither of the people on duty addressed me to verify that I was a guest at the hotel or where I was going. They simply looked at me and allowed me to proceed into the hotel without a word - not very reassuring. Breakfast was very good and housekeepers did a fine job. The rooms were adequate, though the bathrooms were too small, with relatively low ceilings.
- Official Description (provided by the hotel):
- Lancaster Gate Hotel is located across from Hyde Park and Kensington Gardens and is a short stroll away from Portobello Market, The Albert Memorial, Albert Hall, Marble Arch and Oxford Street. The hotel has 196 rooms with modern amenities and special facilities for business travellers and families. Our Serpentine Restaurant & Bar offers international dining options as well as our popular breakfast buffet. We also provide 2 meeting rooms for small-scale business meetings, conferencing and events. ... more less
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- Also Known As:
- Park Inn London
- Park Inn Hyde Park