I like this hotel, even though my experience was less than perfect. For the price, it is a good deal. Rooms are modern and clean, Internet connectivity is great (though not free). Location is excellent as it is right next to Paddington, which allows easy access to the Heathrow Express.
My experience wasn't great as the hotel's fire alarm went off in the middle of the night and later that night the alarm clock in my room went off (must have been set by the previous guest). However, I complained to the night guard and the hotel's manager actually returned my call the next day to my US number, apologized and offered compensation (free dinner in a restaurant next to the hotel). I rejected the offer as I already had plans, but appreciate the willingness to compensate a client and commend the hotel manager for taking responsibility in this manner.
My only issue with the rooms is that they are small, but you can't have everything for this price so all in all I can really recommend this hotel
- Official Description (provided by the hotel):
- The Mercure Hotel Paddington is perfectly situated for anyone visiting London for business or pleasure. Only being a few strides from the Heathrow Express at Paddington Station and 3 London Underground lines. ... more less
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- Also Known As:
- Quality Inn London
- Quality Crown Hotel Paddington
- Quality Crown London