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“Spent 3 nights here while my husband attended a conference” 5 of 5 bubbles
Review of Lancaster London

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Lancaster London
Ranked #238 of 1,088 Hotels in London
Certificate of Excellence
England
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Spent 3 nights here while my husband attended a conference”
5 of 5 bubbles Reviewed 20 February 2012

Excellent location, less than 5 mims walk from tube.
Room was clean, well appointed, comfy bed with great views.
Breakfast was great, staff very friendly.

Room Tip: Rooms on higher floors have good views, but depending on how busy the hotel is there can be queues f...
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  • Stayed January 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AriannaEngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,394 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Solihull, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 20 February 2012

Following a less than fabulous stay in the autumn at the Lancaster - thrilled at having a totally different experience.

Just had a brilliant weekend at this well-located hotel with stunning, stunning views. Thanks to both Marcella and Desiree for going the extra mile and addressing my concerns. We all know 'mistakes' can be made and the measurement of an organisation is really based on how they respond. Delighted to report the Lancaster lives up to its promise of putting their customer first. Great weekend and happy to recommend to others.

Room Tip: Ask for a room with a view
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  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank SUSIE A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moscow, Russia
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
2 of 5 bubbles Reviewed 15 February 2012

The good part:
- Hotel close to tube
- It looks good from the outside
- It does look great inside
- The room is great, as you would expect from a good 4* hotel

Did not like so much:
- I stayed in room 519. I had difficulties with getting anything else besides rather hot water in the bathroom in the first evening. In the morning I went to shower. The water was too hot for me initially, then I managed to get the right temperature for me and then it went by itself more hot (which was too much for me), some 2 min later it was back to normal again. Not the best for a 4* hotel.
- I like to listen to radio. Damn it takes a while to get to the radio station I wanted to listen to. Definitely several minutes.
- Pillows were too high for me. All 3 nights I started to sleep on a pillow, woke up during the night time (too high pillow), removed the pillow, then woke up again (it was as bad without the pillow as it was with the pillow) and tried to fall asleep again. The first hotel in my life where I felt like this.
- Breakfast: consists of 2 parts: breakfast that can be ordered by selecting some of the choices. A lot of choices really, sound very tasty, but why almost all of them with eggs? Not suitable for me as I am a vegetarian. Ok, I took a buffet breakfast. It's fine, a bit wider choice would be beneficial. Again possible to order (mostly for free) some options. I don't eat sushi, I don't eat eggs - not much options left again. The chef is a fan of eggs or what?
- I needed to leave a package and someone else would come and pick it up during the day. I went to reception and asked if it's possible to leave it with a name of person on it, for whom it was meant. The reception asked for my room number and took the envelope. In the evening, while I was away from the hotel, the person comes to pick up the envelope. The reception sends them to concierge. He can not find the envelope. For some reason, the reception can not find the envelope. Then they contacted me and I confirmed that the envelope has to be there. They go to reception again and ask to find it. Then somehow they find it. Unnecessary unpleasant experience.

To sum up: the hotel looks good, the room looks good, the breakfast is great if you like eggs. I am kind of hoping that I am the only unhappy client. Though this has been my worst hotel experience so far when rating price-quality.

  • Stayed February 2012, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank SaClaus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Devon
1 review
5 of 5 bubbles Reviewed 14 February 2012

Good attentive service, clean room, comfortable relaxing bar, central location

  • Stayed February 2012, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Ian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles
Level Contributor
40 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 14 February 2012

We spent 6 nights here over Christmas 2011. Both inside and out the Lancaster London might easily pass for the sort of higher-end chain hotels in the U.S. (Hilton, Marriott, Hyatt, etc) and what it lacks in local charm it more than makes up for in comfort. We paid a bit extra for a high floor room with a great view across Hyde Park and much of London. The room was spacious, nicely decorated, and very comfortable...palacious compared to our tiny room in Paris. We pre-ordered the daily buffet breakfast for a slight discount and were glad of it for the many food choices and good service. Also pre-booked our Christmas dinner as most London eateries are closed on the holiday. Not exactly a bargain, but good fare in a lovely setting. The Lancaster is on top of the Lancaster Gate tube station and buses (public transit alsoshuts down for the Christmas holiday, so plan accordingly) also stop just outside. We were blessed with moderate weather and walked most places, often through wintry Hyde Park where a Christmas carnival drew many local families.

Room Tip: For us, and for a special holiday treat, the extra charge for an upper floor room with the park and...
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  • Stayed December 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Ayerman38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oxford
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 13 February 2012

The Lancaster London is our favourite hotel for service, quality, location and availability. We have been using the hotel for at least 10years as a family place to stay overnight in London and on business. We have also booked a series of very successful large sales and business conferences requiring in excess of 200 rooms for a week. All is handled very efficiently by the hotel and staff, nothing is too much trouble. The hotel has recently been updated and refurbished and is looking good in the public areas although some of the rooms are just showing signs of needing some TLC too. The restaurants are great, the Express menu in the island restaurant served our meal within an hour in time for the 6 of us to go to a show at the Royal Albert Hall, just across Hyde Park from the hotel.The view acreoss the Park, or the City, is fantastic at any time of the year and especially the winter in the morning sun and mist. the views from the Nipa and Island restaurants provide an excellent backdrop for any meal. If you are travelling into London, theatre or shopping etc, I would not use their courtesy cars unless you have a party of 5 or more. Taxis are very readily available in the road at the entrance to the hotel and are ok for price although for a bit more inconveience but less cost the tube network is right under the hotel and no you cannot hear it, even at night! I cannot wait to have another excuse to stay and sample their excellent breakfast buffet, for £15.50 each it kept us all going for the whole day. Our two young twenty year olds (and me) visited the buffet at least 4 or 5 times for repeat breakfasts!! I couldn't move; back to the gym Monday! I can honestly say I/we would recommend the hotel to anyone who asked with a 10/10 rating.

Room Tip: Try to get a room with a Park view and Superior grade.
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  • Stayed February 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank DominicBenoist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Surrey
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 12 February 2012

We had a faultless nights stay whilst attending the International Dancing Teachers Ball last week. A pleasant cocktail in the bar followed by great catering at the vent itself. The view from our room over London was wonderful and the staff couldn't have been more friendly and helpful. Altogether a heartening experience

Room Tip: Better views from higher up (but also more expensive - £20 to upgrade)
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  • Stayed February 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Musidorus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Lancaster London

Property: Lancaster London
Address: Lancaster Terrace, London W2 2TY, England
Region: United Kingdom > England > London
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#130 Family Hotel in London
#153 Romantic Hotel in London
#179 Luxury Hotel in London
#206 Business Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Lancaster London 4*
Number of rooms: 416
Official Description (provided by the hotel):
Whether looking down from one of the 416 well-appointed guest rooms and suites, or admiring the outlook from either award-winning restaurant, the 4-star deluxe Lancaster London hotel boasts some of the most panoramic views in the city, overlooking the lush green expanse of Hyde Park and many of the capital's famous landmarks. Walking-distance from Oxford Street, adjacent to Lancaster Gate Central Line tube station (providing a fast direct link to the CBD) and just a stone's throw from the Heathrow Express at Paddington, the hotel's location is perfect for all business and leisure visits to London. Renowned for its world-class function space, the Lancaster London's flexible meetings and events facilities can accommodate up to 3,000 guests. The vast Nine Kings and Westbourne Suites have their own dedicated entrances, sound-proofed dividing walls, state-of-the-art AV equipment and retractable Italian chandeliers. The Forest Suite is a collection of 13 contemporary spaces that can cater for smaller meetings and events of up to 200 delegates. Stylishly yet comfortably furnished using natural woods and fabrics, they are individually-designed to be inviting, calm and businesslike. Dining options at the hotel range from 24-hour room service, to traditional Afternoon Tea, to gourmet experiences in one of the highly-regarded restaurants. Inspired by the original Nipa Restaurant in The Landmark Bangkok Hotel, the 55-seat Nipa Thai Restaurant features a teak panelled interior and stunning traditional furnishings and ornaments, crafted in Thailand. Whether you judge it on its mouthwatering cuisine, subtle oriental décor or welcoming ambience, it is one of the most authentic Thai eating experiences in Europe. In contrast, Island Grill is a stylish modern venue featuring a delicious menu of wide-ranging European dishes alongside a varied selection of cocktails and wines to suit every taste and appetite. ... more   less 
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Also Known As:
Lancaster London Hotel London
Royal Lancaster London

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