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“Thistle on the Park”

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Thistle Kensington Gardens
Ranked #298 of 1,069 Hotels in London
Certificate of Excellence
London, United Kingdom
Level 6 Contributor
183 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
“Thistle on the Park”
Reviewed 28 May 2012

We stayed at the Thistle Kensington Gardens on Friday 25th May. This was our 2nd stay at the Hotel this year and we were made very welcome. Our room on the 4th floor was very pleasant, clean and spacious and overlooked the Park. I have no hesitation in recommending it. Breakfast was excellent and on such a lovely Saturday morning the Park is only steps away.

Room Tip: I think it best to request a room at the front, but floor 4 and above gets you the better vista and...
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  • Stayed May 2012, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank ivydon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thistlehotels, General Manager at Thistle Kensington Gardens, responded to this review, 5 June 2012
Dear Reviewer,

Thank you for taking the time to review Thistle Kensington Gardens and for your recommendation and Room Tip.


Billy Hughes | General Manager
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1,961 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (524)
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Derby
Level 3 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 26 May 2012

I stayed here in January when away for work. I booked a double room which was small but had everything I needed, such as Iron/Ironing board, hot drink facilities, TV etc. As I have seen mentioned before, I was on the top floor, and the water pressure wasn't great for the shower. There is parking on site, although it costs £24 per day, which is expensive, but nothing out of the ordinary for London in my experience.

The breakfast, (also expensive the same as other London hotels) was great with lots of hot and cold variety. The staff were also friendly and helpful when I needed something delivering to the hotel. The hotel also feels very secure - you cannot operate the lifts unless you have a room key card.

  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SwampDonkeyGJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thistlehotels, General Manager at Thistle Kensington Gardens, responded to this review, 5 June 2012
Dear Reviewer,

Thank you for taking the time to review Thistle Kensington Gardens. All of our park facing rooms are bigger and can be requested ahead of check-in or on arrival. These rooms are Deluxe and Executive room types and as well as being spacious, they offer great views across Hyde Park and Kensington Gardens. Thanks again for your detailed review. I look forward to welcoming you back soon.


Billy Hughes | General Manager
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Warrington, UK
Level 3 Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 24 May 2012 via mobile

This place represents excellent value when you can get the room rates right.
Excellent location, 2 minutes from Queensway, with a lot of rooms overlooking Kensington Gardens. The hotel is furnished to a very high standard, without being over the top.
However, first impressions can be worrying when approaching the hotel, as it is built above a petrol station and Waitrose supermarket. Once you're in though, you'd never know it.

Stayed May 2012, travelled on business
Helpful?
1 Thank TimJCallaghan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thistlehotels, General Manager at Thistle Kensington Gardens, responded to this review, 5 June 2012
Dear Reviewer,

Thank you for taking the time to review Thistle Kensington Gardens and for your positive feedback. You will find future best rates on our website thistle.com. I look forward to welcoming you back..


Billy Hughes | General Manager
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Colchester, England, United Kingdom
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 May 2012

Two things....the breakfast food was cold and the bed linen sheet did not reach the bottom of the bed which was very odd.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank William I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thistlehotels, General Manager at Thistle Kensington Gardens, responded to this review, 5 June 2012
Dear Reviewer,

Thank you for taking the time to review Thistle Kensington Gardens. I am genuinely sorry to hear about the issues you encountered. As you will see from previous reviews, this is out of character for the hotel. I hope I get the opportunity to welcome you back to the hotel where I am sure your experience will be a positive one.


Billy Hughes | General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 22 May 2012

We stayed at the Thistle Kensington Gardens on our honeymoon April 2012. For first time travellers to London - with no experience travelling whatsover - the thistle is a great starting point. The hotel is in the best location - not only did the hop on hop off bus stop out the front of the hotel - we could walk through kensignton gardens to buckingham palace and to central London - basically we could walk everywhere. We also caught the tube numerous times - the Queensway station is 2 minutes down the road AND the street it's on has great tourist shops and a proper shopping centre if you need it. There is a pub and a few eateries nearby too. My husband got sick for a night so I ate the hotels room service which was nice too. Very handy having a service station underneath the hotel for little treats and bits and pieces too. Just a great stop in London. Staff were always friendly and the concierge officers gave us the best advice on what tours to do - how to get around etc. Can't fault it.

Room Tip: If you are Australian - it is handy to tell the hotel that. The front desk staff upgraded us to a l...
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  • Stayed April 2012, travelled as a couple
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Helpful?
3 Thank Natalie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thistlehotels, General Manager at Thistle Kensington Gardens, responded to this review, 5 June 2012
Dear Reviewer,

Thank you for taking the time to review Thistle Kensington Gardens. Our location is great if you are new to London and want to get 'out and about' to see the sights. I am delighted our location suited you and we were able to support the enjoyment of your honeymoon. Many thanks again for your positive detailed post, and for your recommendation to your fellow Australians.


Billy Hughes | General Manager
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cheshireu.k.
Level 4 Contributor
33 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 22 May 2012

Nice hotel. Nice location.
Nice breakfast. Very pleasant staff.
However, what was classe a de-luxe twin was a very generous description.
Water in bath/shower only tepid until we complained and suddenly it worked. Room safe did not work.
Bathroom needs updating.

  • Stayed May 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank seniorcitizen57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thistlehotels, General Manager at Thistle Kensington Gardens, responded to this review, 5 June 2012
Dear Reviewer,

Thank you for taking the time to review Thistle Kensington Gardens. All of our bathrooms have now been fully refurbished. I am sorry the room safe did not work and you experienced issues with the hot water, however I am glad this was quickly resolved. Thank you again for posting a review and I look forward to welcoming you back soon


Billy Hughes | General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gloucester, United Kingdom
Level 3 Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 22 May 2012

We stayed at the hotel as part of a theatre trip for my mums birthday. We were very impressed with the hotel from the moment we stepped through the door. The staff could not do enough to help you and everywhere was spotless. Our room was very clean and had an amazing view over looking the park. Bathroom again was very clean and had a huge shower. Breakfast was very good considering they were very busy everything was kept topped up and hot, again all the staff at breakfast had a smile on their faces and nothing was too much trouble. Definately try the omlette for breakfast was absolutley delicious! Will definately be returning and would recommend to anyone.

Room Tip: We had a room overlooking the park on the 8th floor - was a lovely view
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  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank flaffm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thistlehotels, General Manager at Thistle Kensington Gardens, responded to this review, 5 June 2012
Dear Reviewer,

Thank you for taking the time to review Thistle Kensington Gardens and for your recommendation. I am delighted you enjoyed your stay with us, and that you got to experience one of our park view rooms. I look forward to welcoming you and your family back soon.


Billy Hughes | General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Thistle Kensington Gardens

Property: Thistle Kensington Gardens
Address: 104 Bayswater Road | Hyde park, London W2 3HL, England
Phone Number:
Region: United Kingdom > England > London
Amenities:
Bar / Lounge Business Centre with Internet Access Restaurant Room Service Suites Wheelchair access
Hotel Style:
#172 Business Hotel in London
#189 Family Hotel in London
#210 Romantic Hotel in London
#218 Luxury Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Thistle Kensington Gardens 4*
Number of rooms: 175
Official Description (provided by the hotel):
Newly refurbished modern hotel located on Bayswater Road with the tranquility of Hyde Park and Kensington Gardens opposite, and within walking distance to Paddington, Oxford Street, Kensington, Notting Hill and Edgware Road, the hotel is ideally placed for business or leisure. Good transport links ensure that the city and theatres are also within very easy reach. All Deluxe and Executive bedrooms are located at the front of the hotel and have amazing views over Kensington Gardens and are available at a supplement. ... more   less 
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Also Known As:
Thistle Kensington Gardens London

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