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“Small pokey basic rooms”

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Novotel London Tower Bridge
Ranked #249 of 1,088 Hotels in London
Certificate of Excellence
GreenLeadersSilver level
London, United Kingdom
Level Contributor
229 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
“Small pokey basic rooms”
2 of 5 bubbles Reviewed 2 May 2012

My husband and I stayed here in December a week before Christmas after attending Christmas parties on that night.

It was fairly reasonable as far as London hotels go, the reception area was lovely, modern and very inviting. However, we were disappointed in our room. It was tiny, modern and had a new feel to it, but it was very plastic and basic. It reminded me of one of those awful low budget Etape rooms I had the misfortune to stay in in Paris a few years back.

We also had a problem with flies in the room. There were quite a few in the room when we checked in.

Luckily we didn't stay in the hotel much, only to sleep after we returned from the parties.

I wouldn't stay here again, not for that price anyhow.

  • Stayed December 2011, travelled as a couple
    • Value
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Helpful?
2 Thank Kat_Orr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NLTB, Manager at Novotel London Tower Bridge, responded to this review, 3 May 2012
Thank you for taking the time to share your comments online. I am very disappointed to read that you were not fully satisfied of your stay in our hotel. Please note, that since you came in December, we renovate a lot of our rooms and as you can read in the many other reviews here on Tripadvisor, we have a very positive return concerning our rooms since then.
Thank you once again for taking the time to share your experiences on Tripadvisor and we still hope to welcome you again in the Novotel Tower Bridge soon.
Kind regards, Christophe Pfeilstücker, Operations Manager.
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2,716 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (225)
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English first
London
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 1 May 2012

Cannot complain about my stay. Staff were great, room was very good, the location was great although I chose this location due to work. Lots going on around the hotel in the evening.

  • Stayed April 2012, travelled on business
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Review collected in partnership with Easytobook.com

Helpful?
2 Thank Alykhan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NLTB, Manager at Novotel London Tower Bridge, responded to this review, 2 May 2012
Thank you very much for sharing your experience on Tripadvisor, we are really thankful your feedback.
It’s a pleasure to read that you enjoyed our excellent location as well as our newly renovated rooms and for us the most important, that you appreciated our staff. I am very happy to see that you would recommend our hotel but I would be very grateful if during your next visit you could give us additional feedback as to how we can improve and get the maximum rating.
We look forward to welcoming you back to the Novotel London Tower Bridge soon.
Kind regards, Christophe Pfeilstücker, Operations Manager
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2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 23 April 2012

We stayed for 2 nights over Easter weekend and it was lovely. With 2 boys the family room wasn't huge but perfectly adequate and clean most importantly. The staff were very welcoming which was lovely after a long journey and the boys were thrilled with their packs etc. Breakfast was busy but this dI'd not compromise the quality of the food and the choice was great. Didn't eat at hotel other than get that so can't comment more widely. The really was a kindly concierge who put our bags in store on our last day...nothing was too much trouble. Can't wait to come back again!

  • Stayed April 2012
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
3 Thank andreachin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NLTB, Manager at Novotel London Tower Bridge, responded to this review, 24 April 2012
Thank you for posting your thoughts online, we really value your feedback.
It’s a pleasure to read that you enjoyed our hotel and that our staff was very welcoming but although I am very appreciative of this four star rating, I would love to get some additional feedback as to how we can improve and get the maximum rating, maybe on your next visit? We look forward to welcoming you and your family back to the hotel soon.
Kind regards, Christophe Pfeilstücker, Operations Manager
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Cambridge, United Kingdom
Level Contributor
46 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed 21 April 2012

We stayed here for my birthday weekend, check-in staff really polite and helpful, we arrived around 2 hours before official check-in time but were allowed to do so anyway. Room was very modern (in a good way) and tasteful, the lighting in particular was much more flexible and useful than in many hotel rooms nowadays. Slightly nonplussed at first by the fact that you could see into the shower and the toilet from the bed, but quickly realised the glass was that modern marvel where you can make it opaque or transparent at the touch of a button, so spent around 15 minutes switching it on and off! The shower was great, a massive shower head with good water pressure, probably room for 3 people although we didn't try! All very comfortable and spotlessly clean.

Location was around a 2 minute walk from Tower Hill tube station and 5 from the Tower of London itself.

Would stay here again and recommend.

  • Stayed March 2012, travelled as a couple
    • Value
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Helpful?
3 Thank wanderlust1000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NLTB, Manager at Novotel London Tower Bridge, responded to this review, 23 April 2012
Thank you very much for sharing your experience on Tripadvisor and rating your stay with the best possible rating of 5 stars.
I am please to read that we were able to match your needs and that you enjoyed our newly renovated rooms with their spectacular bathrooms. It’s nice to see that our central location, next to London Bridge and just a minute away from the nearest underground station was so convenient for you and your family.
We look forward to welcoming you and your family back to our hotel soon.
Kind regards, Christophe Pfeilstücker, Operations Manager
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UK
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 bubbles Reviewed 15 April 2012

Visited the hotel with extended family for two nights. Rooms plenty big enough and stylish. Bathroom very cool with top class fittings. Great location, 5 mins from Tower of London, Tower Bridge and St Katharine's dock. Handy for West End and lots of restaurants within walking distance.

Breakfast very acceptable with good choice of hot and cold dishes. Bar meals and drinks reasonably priced.

Nice reception area with free use of apple Macs and Playstation.

Well appointed gym.

Very friendly staff, nothing was too much trouble.

Would definitely stay again.

Room Tip: Ask for a room overlooking the Tower of London.
See more room tips
  • Stayed April 2012, travelled with family
    • Value
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Helpful?
2 Thank PeteM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NLTB, Manager at Novotel London Tower Bridge, responded to this review, 17 April 2012
Thank you very much for sharing your experience online and rating your stay with the maximum of 5 stars.
I am pleased to read that you have enjoyed the many things our hotel has to offer like our newly renovated rooms, our fitness and spa facilities, our business centre as well as our very convenient location. I am also happy to see that you like our rich breakfast offer and our bar menu.
We look forward to welcoming you back to our hotel soon.
Kind regards, Christophe Pfeilstücker, Operations Manager
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Brussels, Belgium
Level Contributor
125 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 bubbles Reviewed 15 April 2012

Take this hotel for the great location for both business and pleasure. Close to Tower Bridge and Close to the tube station. Inbetween the City and Canary Wharf. Rooms are good but nothing special. Check-in &-out quick and friendly.

  • Stayed April 2012, travelled on business
    • Value
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Helpful?
1 Thank TheFoxies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NLTB, Manager at Novotel London Tower Bridge, responded to this review, 17 April 2012
We would like to thank you for taking the time to leave your comments on Tripadvisor.
I am happy to see that our location was very convenient to and you like our rooms. It also a pleasure to read our staff was very friendly and professional.
Thank you very much for your feedback and we look forward welcoming you in our hotel for your next stay.
Kind regards, Christophe Pfeilstücker, Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Thornaby on Tees, United Kingdom
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 8 April 2012

This is the second time we have stayed at this hotel and would stay here again.
We stayed in a family room with our 2 children and used it as a base to explore London. It is close to the tube which made travelling around the city very easy, and the room itself was comfortable and clean.
i have no complaints for this hotel really and would recommend it to anyone.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank mrsm81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NLTB, Manager at Novotel London Tower Bridge, responded to this review, 10 April 2012
Thank you very much for sharing your experience on Tripadvisor and provide us with such positive feedback. I was very happy to read that you enjoyed the prime location of our hotel as well as our spacious rooms. Although we are very appreciative of the 4 star rating, we would love to have some additional feedback as to how we can improve and get the maximum rating, maybe on your next visit? We look forward to welcoming you and your family back to the hotel soon. Kind regards, Christophe Pfeilstücker, Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel London Tower Bridge

Property: Novotel London Tower Bridge
Address: 10 Pepys Street, London EC3N 2NR, England
Phone Number:
Region: United Kingdom > England > London > City of London , London Bridge
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#26 Green Hotel in London
#155 Family Hotel in London
#186 Luxury Hotel in London
#235 Business Hotel in London
#254 Romantic Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel London Tower Bridge 4*
Number of rooms: 203
Official Description (provided by the hotel):
The Novotel London Tower Bridge is located in the City of London. Offering 6 meeting rooms and WiFi internet access for business travellers, the hotel is also a superb base for those on holiday in London. Situated opposite the Tower of London on the Thames close to Tower Bridge and St Pauls Cathedral. Take a short tube ride to the London Eye, Tate Modern, Millennium Bridge or the West End theatre and shopping areas. The hotel has Keepers Lounge bar and kitchen, gym, sauna and steam room. ... more   less 
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Also Known As:
Novotel London Tower Bridge Hotel London
Novotel London Hotel Bridge
London Novotel
Novotel Tower Bridge

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