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“Recent stay for moonwalk well done novotel staff” 5 of 5 bubbles
Review of Novotel London Tower Bridge

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Novotel London Tower Bridge
Ranked #241 of 1,078 Hotels in London
Certificate of Excellence
GreenLeadersSilver level
Exeterbeachbelle
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Recent stay for moonwalk well done novotel staff”
5 of 5 bubbles Reviewed 16 May 2012

really excellent service and stay, central location near borough market , Tate , river and good tube, 3 adults in a large Queen was very do-able

some really impressive aspects , the reception staff, the buffet content and the service in the restuarant , heard a member of staff dealing very well with other guests who were really rude to him.
TV didnt work and the repair man excellent and receptionist offering a change of room if required without being pressed to do so.
when ordering us a cab to the station, suyre to secure the price without being asked all really good aspects to the service.
i have for business and pleasure stayed in many hotels and therefore can be hard to please , so thanks for a good experience and well done

Room Tip: stayed on the 5th floor asked for a quiet room and staff vey accomadating about which side of the ho...
See more room tips
  • Stayed May 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank ExeterBeachbelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NLTB, Manager at Novotel London Tower Bridge, responded to this review, 17 May 2012
Thank you very much for sharing your experience on Tripadvisor and rating your stay with the best possible rating of 5 stars.
I am very pleased to read that you like our central location as well as our newly renovated rooms and that you enjoyed our rich breakfast offer. I am even more delighted to see that our staff made all the difference to make your stay exceptional. Every single day we do our outmost to satisfy all of our guests and it’s a real satisfaction to see we succeeded so well.
We look forward to welcoming you back to our hotel soon.
Kind regards, Christophe Pfeilstücker, Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,537 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (207)
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English first
Manchester, United Kingdom
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 10 May 2012

Great room, central location, 2 minute walk to tube station, staff were friendly and let us leave our bags with them before and after checkin/out. Breakfast was first class with plenty of choice, if returning would book again.

  • Stayed May 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank stevie2770
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NLTB, Manager at Novotel London Tower Bridge, responded to this review, 11 May 2012
Thank you for taking the time to share your very positive comments online.
I am happy to see that you and your family enjoyed our hotel so much like our central location, our newly renovated rooms, our rich breakfast offer and I am particularly pleased to see that our staff made all the difference again.
Although I am very appreciative of this 4 star rating, I really would like to have some additional feedback as to how we can improve and get the maximum rating, maybe on your next visit?
We look forward to welcoming you and your family back to our hotel soon. Kind regards, Christophe Pfeilstücker, Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
South West England, United Kingdom
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 9 May 2012

After looking on various late booking websites, came across this hotel and managed to book a room at a bargain price via their own website. We have stayed at other chain 4 star hotels before and booked last minute bargain rooms, but this was by far the best. We had a standard room which was comfortable and spacious enough for a short break. It is only steps away from Tower Hill tube so is therefore very convenient. Great for sightseeing. The desk staff were friendly and very helpful. Did not use the restaurant so cannot comment, but the menu looked good, if a little expensive at almost £20 for a cooked breakfast. I would stay again.

Stayed May 2012, travelled as a couple
Helpful?
2 Thank rugbyfan53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NLTB, Manager at Novotel London Tower Bridge, responded to this review, 10 May 2012
Many thanks, for posting your thoughts online and rating your stay with the highest possible rating.
It is very pleasant to see that you found yourself a great bargain and that you could experience our property. I am happy to read that you appreciated our rooms as well as our central location, a few footsteps away from the underground station of Tower Hill and close to the Tower of London and Tower Bridge. It’s also always a satisfaction to see that you experienced great customer service.
We look forward to welcoming you back to our hotel soon.
Kind regards, Christophe Pfeilstücker, Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leicester, United Kingdom
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 7 May 2012

We stayed here for one night to go to the theatre, the location of the hotel is good, just by Tower Hill tube station, Tower Bridge and the Tower of London. There are plenty of restaurants nearby, but some shops did seem to be closed...this was Saturday aswell!! It is not necessarily close to theatreland, actually nearer to the city,i guess thats why some shops were closed, however, being on a good tube line means everything is within easy reach.

We arrived about 1pm and were told the room wasn't going to be ready until 2pm, which is fair enough, we did arrive a little early - however on returning over an hour later, it still wasn't ready and so we had to wait around for a little longer.

Once we got in the room itself, it is of average size, especially London standards, it has all mod cons, kettle, desk, LCD TV, hairdryer and biscuits! The room was clean, and bed very comfortable - great nights sleep. The corridors and rooms were very quiet overnight.
The bathroom was also clean, complimentary shower gel and shampoo provided, and it has a great 'rain' shower. The toilet however, was in a seperate room... small and just a bit odd.

Overall, we had no problems with the hotel, and we didn't use the restaurant so cannot comment on that. This is a good hotel in a good location, would I stay here again...Yes

  • Stayed May 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank CraigandKeely
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NLTB, Manager at Novotel London Tower Bridge, responded to this review, 8 May 2012
We would like to thank you for taking the time to leave your comments on Tripadvisor.
I very pleased to read that our location, close to the underground station and next to the Tower of London and Tower Bridge was so convenient to you. Furthermore it’s a pleasure to see you liked our rooms and you had a great sleep. I am very happy that you would chose us for your next visit and I will personally make sure that you will have a room ready for you at 2PM next time and I also hope that next time you give our restaurant and bar a try.
Thank you very much for your feedback and we look forward welcoming you in our hotel for your next stay.
Kind regards, Christophe Pfeilstücker, Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
230 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
2 of 5 bubbles Reviewed 2 May 2012

My husband and I stayed here in December a week before Christmas after attending Christmas parties on that night.

It was fairly reasonable as far as London hotels go, the reception area was lovely, modern and very inviting. However, we were disappointed in our room. It was tiny, modern and had a new feel to it, but it was very plastic and basic. It reminded me of one of those awful low budget Etape rooms I had the misfortune to stay in in Paris a few years back.

We also had a problem with flies in the room. There were quite a few in the room when we checked in.

Luckily we didn't stay in the hotel much, only to sleep after we returned from the parties.

I wouldn't stay here again, not for that price anyhow.

  • Stayed December 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Kat_Orr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NLTB, Manager at Novotel London Tower Bridge, responded to this review, 3 May 2012
Thank you for taking the time to share your comments online. I am very disappointed to read that you were not fully satisfied of your stay in our hotel. Please note, that since you came in December, we renovate a lot of our rooms and as you can read in the many other reviews here on Tripadvisor, we have a very positive return concerning our rooms since then.
Thank you once again for taking the time to share your experiences on Tripadvisor and we still hope to welcome you again in the Novotel Tower Bridge soon.
Kind regards, Christophe Pfeilstücker, Operations Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 1 May 2012

Cannot complain about my stay. Staff were great, room was very good, the location was great although I chose this location due to work. Lots going on around the hotel in the evening.

  • Stayed April 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Easytobook.com

Helpful?
2 Thank Alykhan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NLTB, Manager at Novotel London Tower Bridge, responded to this review, 2 May 2012
Thank you very much for sharing your experience on Tripadvisor, we are really thankful your feedback.
It’s a pleasure to read that you enjoyed our excellent location as well as our newly renovated rooms and for us the most important, that you appreciated our staff. I am very happy to see that you would recommend our hotel but I would be very grateful if during your next visit you could give us additional feedback as to how we can improve and get the maximum rating.
We look forward to welcoming you back to the Novotel London Tower Bridge soon.
Kind regards, Christophe Pfeilstücker, Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 23 April 2012

We stayed for 2 nights over Easter weekend and it was lovely. With 2 boys the family room wasn't huge but perfectly adequate and clean most importantly. The staff were very welcoming which was lovely after a long journey and the boys were thrilled with their packs etc. Breakfast was busy but this dI'd not compromise the quality of the food and the choice was great. Didn't eat at hotel other than get that so can't comment more widely. The really was a kindly concierge who put our bags in store on our last day...nothing was too much trouble. Can't wait to come back again!

  • Stayed April 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank andreachin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NLTB, Manager at Novotel London Tower Bridge, responded to this review, 24 April 2012
Thank you for posting your thoughts online, we really value your feedback.
It’s a pleasure to read that you enjoyed our hotel and that our staff was very welcoming but although I am very appreciative of this four star rating, I would love to get some additional feedback as to how we can improve and get the maximum rating, maybe on your next visit? We look forward to welcoming you and your family back to the hotel soon.
Kind regards, Christophe Pfeilstücker, Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel London Tower Bridge

Property: Novotel London Tower Bridge
Address: 10 Pepys Street, London EC3N 2NR, England
Phone Number:
Region: United Kingdom > England > London > City of London , London Bridge
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#24 Green Hotel in London
#155 Family Hotel in London
#179 Luxury Hotel in London
#235 Business Hotel in London
#254 Romantic Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel London Tower Bridge 4*
Number of rooms: 203
Official Description (provided by the hotel):
The Novotel London Tower Bridge is located in the City of London. Offering 6 meeting rooms and WiFi internet access for business travellers, the hotel is also a superb base for those on holiday in London. Situated opposite the Tower of London on the Thames close to Tower Bridge and St Pauls Cathedral. Take a short tube ride to the London Eye, Tate Modern, Millennium Bridge or the West End theatre and shopping areas. The hotel has Keepers Lounge bar and kitchen, gym, sauna and steam room. ... more   less 
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Also Known As:
Novotel London Tower Bridge Hotel London
Novotel London Hotel Bridge
London Novotel
Novotel Tower Bridge

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