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The Rubens at the Palace
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Reviews (4,563)
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Reviewed April 14, 2012

I stayed in a very nice suite at the Rubens for about 10 days in March of 2012. The room was great and the restaurants were also excellent. I was on business so I didn't get to do much sight-seeing, but the hotel is perfectly located for it. Everything seems to be just a short walk away! The staff is excellent: genuinely friendly, courteous and helpful. On the day of my departure, the concierge really helped me out in a big way. I realized when I got to the airport that my passport and car keys were still in the room safe. I called the hotel and within 5 minutes everything I had left behind was in a taxi on its way to the airport. They followed up with the taxi driver and with me to make sure everything worked out, and it did (just barely!). Thank-you, thank-you!

  • Stayed: March 2012, travelled on business
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1  Thank Brian K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 13, 2012

From the moment we walked through the door (greeted by the doorman!) we were made to feel most welcome!

Our room was just perfect, clean, comfortable and welcoming, with superb decor and mood lighting and a sumptuous bed!

This was my birthday surprise, and I was certainly not disappointed, which included tickets to the musical Wicked at the nearby Apollo Victoria Theatre (most excellent musical, highly recommended, Elphaba was amazing) as part of the hotels Wicked package. Their Wicked themed 'turndown' service was the icing on the cake and included floating candles, Wicked cup cakes, chocolates and an autographed photograph of the two Witches - lovely end to an already perfect evening.

We also had a visit from the Easter Bunny (who we also met in person later on in reception!) the next morning, with Easter Eggs by our door!

During our stay we also enjoyed a perfectly chilled glass of champagne on arrival, an excellent three course evening meal and a spoilt for choice buffet breakfast.

Wickedly enthusiastic, excellent, friendly, professional and most helpful staff throughout!

Being just minutes from Buckingham Palace was a bonus, and we also managed to see the Changing of the Guard.

The hotel also advised us on an Open Top Bus Tour, and organised our tickets, plus we were able to leave our bags safely, while we went exploring.

We had a superb time, and would definetaly consider staying here again when we plan our next visit to London.

  • Stayed: April 2012, travelled as a couple
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1  Thank Jane P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 11, 2012

We love this place. My family of two adults and one 12 year old stayed here in April 2012 and had a wonderful time. There are cute little shops right next door, including a little market where you can get anything from tobacco to a soda to razors. And the tea store, two doors down is not to be missed, so quaint. The staff is wonderful, my daughter fell in love with the doorman, he was so nice to all of us, always there with a smile, warm greeting and advice on where to go and best way to get there. We have stayed here before and would stay here ANY time we are in London. And the location is great, if you are lucky, you can hear the clip clop, clip clop of The Queens horses and see them go by. We were also surprised to watch the Queen go right past us in her motorcade, as she lives, right accross the street. he he. Love this place! Oh and the beds are always so comfortable, always get a good night's sleep here.

Room Tip: Ask for a room with a view of The Queens Mews (her stables, very cool to watch the horses go by, very formal)
  • Stayed: April 2012, travelled with family
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Thank ycats1229
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 10, 2012

Just back from our second stay at The Rubens at the Palace. The staff is friendly and professional. Across the street from Buckingham Palace and walking distance from Big Ben and other tourist sites couldn't be more convenient. Rooms are beautifully appointed and wi fi is free.
The bar is a wonderful late afternoon stop for tea or cocktails. The included breakfast is a full English breakfast with many choices. We've stayed here with our teen son and also as a couple celebrating our 25th anniversary. Enjoy!

  • Stayed: April 2012, travelled as a couple
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Thank MsDebra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 9, 2012

Besides the great location, the Rubens is a beautiful hotel with exquisite dining areas and very helpful staff. Our room was a bit small but the bed was the most comfortable hotel bed I've ever had, and I've stayed in many, many hotels!! The shower was awesome. The TV was old but worked OK. The buffet breakfast is excellent. We also had High Tea there and were very pleased with the selection of sandwiches and pastries. Lastly, the hotel has free high-speed wireless internet, even in the rooms, which can be hard to come by in England.

  • Stayed: April 2012, travelled as a couple
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Thank Ceelie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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