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Reviewed November 30, 2008

Great location near regents park and two different tube lines. Walking distance to oxford street + main shops.

We arrived on a Saturday at about 12pm hoping to leave our bags for the day but they let us check in to our room at that time - great!

All staff were efficient and friendly.
Room had good facilities and was nicely decorated.

Would stay there again.

  • Stayed: October 2008, travelled as a couple
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2  Thank WitneyBlade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed November 24, 2008

I acknowledge that there is a difference between a bad hotel, and a bad stay in a good hotel. However, there are a few things that the Melia White House could do to reduce the risk of guests experiencing a bad stay in what is....an OK hotel.

First things first, this is the place on Lastminute.com's Top Secret Hotels described as right next to Regent's Park. It's a great building close to Regent's Park and Great Portland Street tube stations, but an enormous building site next door is offputting (but not an issue at all onc you're inside).

The Melia White House is a part of a Spanish chain and virtually all the guests there during my visit were Spanish. The decor in the lobby is almost unbelievably naff - think 19 year-old Premiership footballer let loose on his 10-room Chester mansion. Marble, gold fittings - what I imagine Studio 54 looked like (but probably didn't).

The lobby was seething with guests but reasonably well run, although it is increibly annoying to turn up at a hotel at 14.30hrs and find that rooms still aren;t ready for check-in - OK, official check-in time is 3pm, but as I say, it is irksome after a lengthy journey.

On the guest floors, the decor is slightly calmer - the sort of thing a pensioner would love. At the Melia, less is definitely not more. The rooms are pretty horribly decorated too - like Wallpaper and its interior design ilk never happened. The standard rooms are very narrow and the bathrooms tiny - but cleverly designed to maximise the use of what little space there is. Our bath didn't empty properly after a shower and we received only one set of towels for two people. The free toiletries are watery and nasty.

I had two particular complaints. First, at 2.50am during the thrid night of our three night stay we were woken by the TV in the next room. This place is by no means the Generator hostel - it's a family hotel favoured mostly by middle-aged and older people. What sort of inconsiderate (insert expletive here) can't figure out a reasonable volume for their TV in the early hours of the morning?

Second, I had originally booked two nights through Lastminute, then subsequently added another night, so I had three consecutive nights booked in total. Despite confirming this upon check in, this caused predictable problems - check out papers being shoved under our door on the second morning; our card keys being deactivated before the third night. Worst of all, when my wife tried to collect a key during our third evening, she was forbidden from doing so and escorted to the room with security people, repeatedly asked for photo ID (note to Melia management: UK citizens do not have to carry photo ID in their country of residence and a great many of us still do not have photo driving licences - or can't drive anyway!).

So, all in all, crowded, impersonal, a bit officious, ugly decor, but convenient, not too expensive and with some individual staff members (e.g. the luggage room guy who let us leave our bags overnight even though we weren't due to stay another night at the hotel).

Stayed: November 2008
2  Thank JC1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed November 17, 2008

Nice "British style" hotel, with a good standard (better than many 4 star hotels in London). Close to Tube station with direct line to Paddington, perhaps a bit far from the West End (depending).
Some rooms are very small and despite "discounted" upgrading have limited value. Friendly staff and good service. Beware of the construction work next door.

  • Stayed: November 2008, travelled on business
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1  Thank LGMA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed November 17, 2008

We stayed at the Meila White house Hotel for 3 nights in early November this year. We were very impressed. The hotel was beautiful. Our room was spacious....and our bed was massive. We drank in the hotel bar and ate in the hotel restaurant one evening. The food, drinks and above all the service was superb. I could not praise the staff enough for their excellent service and friendly attitude. We also used their fitness centre which had everything we needed. It was an excellent stay and we look forward to staying there again.

  • Stayed: November 2008, travelled as a couple
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2  Thank LimerickSinead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed November 16, 2008

Good hotel, good location. Watch out when settling the bill!!!When we ckecked out we were charged more than booking price. We reserved in GBP and were invoiced directly in Euro using a real bad exchange rate by the hotel. We protested but there was nothing we could do. The hotel employees on site were not able to help. So we sent a complaint to the hotel manager.

We are now 3 weeks later and yes we heard from the hotel manager but there is no proper explanation, no real help. Off course we have not seen our money either.

Never ever a Melia hotel for us I am afraid.

  • Stayed: October 2008, travelled as a couple
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3  Thank Minosch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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