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Reviewed April 14, 2017

Never disappointed when I stay at Melia.White House love the Mediterranean atmosphere chilled but attentive service . Breakfast fabulous array of choices fresh and well presented service efficient.
Been upgraded a number of times which is a lovely gesture .

Date of stay: April 2017
  • Trip type: Travelled on business
    • Value
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Review collected in partnership with Meliá Hotels International
Thank 248gilliana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melia W, Guest Relations Manager at Melia White House, responded to this reviewResponded April 18, 2017

Dear 248gilliana,

Thank you so much for those 5 stars!

We are delighted to read you had a fabulous stay with us and found our varied breakfast to impress you the most. It indeed offers a wide range of healthy options inspired by Balance by Meliá program which promotes healthy habits.

We are very glad you felt happy with our complimentary upgrade and that you enjoyed the overall hotel atmosphere and service.

We look forward to welcoming you back.

Best regards,
Guest Experience Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 14, 2017

This hotel was chosen as convenient near work , however I would never stay here again , the lack of friendliness and the poor dated rooms are just an insult to the melia Brand
On top of this the room was very noisy and incredibly small
So much better hotels nearby !

Date of stay: April 2017
  • Trip type: Travelled on business
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Review collected in partnership with Meliá Hotels International
Thank marcusa174
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melia W, Guest Relations Manager at Melia White House, responded to this reviewResponded April 18, 2017

Dear marcusa174,

First of all, thank you very much for sharing your feedback with us.

We are extremely sorry to read that you felt so disappointed about your stay, please accept our most sincere apologies for any inconveniences caused.

Concerning your comment about the lack of friendliness, this is not in line at all with our high level service standards. We aim to provide our guests with an excellent service and we are very sorry that you felt let down about it.

Please rest assure that we have carefully taken note of your comments in order to improve our service.

We would love to have the chance to recover your trust in our hotel and welcome you back. Should your plans every bring you back to London, please contact our Guest Experience Team with any outlining request you may have so we can make sure we take care of you properly and provide you with a perfect experience.

Kindest regards,
Guest Experience Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 14, 2017

Pleasant Room and Staff are welcoming. The choice of in room coffee and tea are not great and the coffee machine water container leaked.

Would recommend a stop for a drink in the cocktail bar, really good services and excellent cocktails, some of the best I have ever had.

Room tip: Lighting main switch should have a 15 or 30 sec delay on it before the lights go out especially in the suites as one of you could still be in the other rooms while.
Date of stay: April 2017
  • Trip type: Travelled as a couple
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    • Rooms
    • Cleanliness
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Review collected in partnership with Meliá Hotels International
1  Thank S1902AWmarkl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melia W, Guest Relations Manager at Melia White House, responded to this reviewResponded April 19, 2017

Dear S1902AWmarkl,

Thank you so much for sharing your comments with us.

We are delighted to read you had an enjoyable time with us especially as a result of the room and the service provided by our staff.

We are also happy to know that you enjoyed our cocktail bar Dry Martini. Our expert mixologists create both classic and innovative cocktails always providing our guests with an excellent customer service.

With this said, we are sorry you did not like the in-room coffee and tea service and that the water container leaked; we will pass on your feedback to the department involved in order to improve our service.

Thank you again for your comments.

We look forward to welcoming you back.

Kindest regards,
Guest Experience Team

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Reviewed April 13, 2017

Have stayed at the Melia a good few times now and it always gives you a satisfying feeling that you made the right choice. Great position for getting around the sights of London, superior rooms are more spacious than the classic rooms, staff are welcoming & friendly. We look forward to going back later in the year.

Room tip: Superior Room category...better situated and more spacious
Date of stay: March 2017
  • Trip type: Travelled with family
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Review collected in partnership with Meliá Hotels International
Thank jameswT1002IV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melia W, Guest Relations Manager at Melia White House, responded to this reviewResponded April 19, 2017

Dear jameswT1002IV,

Thank you so much for such a fantastic review!

We are delighted to read that you have stayed several times with us and that we have always succeeded your expectations, finding the location, staff and superior room to impress you the most.

It is fantastic to know that you are considering to come back to our hotel and we hope to provide you with another unforgettable experience.

Kindest regards,
Guest Experience Team

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Reviewed April 13, 2017

Good location close to a couple of different tube lines. The single room I had was petite but spacious enough for one person. I had more than enough room to lay out my suitcase next to the bed and even walk around it. (most UK single hotel rooms I've been in are smaller than an postage stamp). Bathroom was well appointed. Very comfortable one night stay.

Date of stay: April 2017
  • Trip type: Travelled with friends
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    • Cleanliness
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Review collected in partnership with Meliá Hotels International
Thank Andrea T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melia W, Guest Relations Manager at Melia White House, responded to this reviewResponded April 18, 2017

Dear Andrea T,

Many thanks for sharing your feedback with us.

We are very glad to read that you had a fantastic stay at Meliá White House especially due to the location. We are indeed conveniently located, with three tube stations and different bus tops at walking distance, Oxford Street at only 15minutes walking and the beautiful Regent's Park just around the corner.

We are also happy to read that you enjoyed your room experience and felt comfortable in it.

We look forward to welcoming you back,

Kindest regards,
Guest Experience Team

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