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Reviewed November 29, 2017

if you want to stay in a good location in London you can choose Melia white house you can walk to oxford street in 10 minutes or you can use Great Portland metro station for your other journey , Regents park and Camden is also in walking distance

Date of stay: November 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Meliá Hotels International
Thank 485cemilp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melia W, Guest Relations Manager at Melia White House, responded to this reviewResponded December 1, 2017

Dear 485cemilp,

Thank you for your review.

We are very glad to know that you had a fantastic stay with us at Melia White House and loved our service and location. Indeed, we are located close to key areas to visit in London and make the most of it. We are also very well-connected by tube, with three stations just a couple of minutes from the hotel, bus and taxi.

For your future visits, do not hesitate to contact our Guest Experience team for any assistance with booking your tickets and activities in the capital. We will very happy to help and make your stay memorable.

Kindest regards,
Guest Experience team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 29, 2017

Another stay at the Level at the Melia White House which again fully met all of our requirements.
In particular the staff in the Level lounge both during the day and particularly in the evening were most attentive and accommodating.

Room tip: The extra cost is well worth it to stay at the Level.
Date of stay: November 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Meliá Hotels International
Thank Trevor H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melia W, Guest Relations Manager at Melia White House, responded to this reviewResponded November 30, 2017

Dear Trevor H,

Thank you so much for your kind comments.

It is a great pleasure for us to know that you had a fantastic experience at The Level once again and found our service to be excellent. At The Level we aim to provide our guests with a tailor-made experience, taking care of every detail, and we are delighted to know that you have felt it this way every time you have stayed at Melia White House.

In order to complete your experience, we highly recommend you to taste our award-winning Spanish dishes at our restaurant L' Albufera, we guarantee a memorable evening!

We would love to welcome you back.

Best regards,
Guest Experience team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 29, 2017

Once again this year we visited London and once again we choose the Melia White House as our preferred hotel, for the 5th time...

As in previous years the hotel did not dissapoint, first class service from the moment we checked-in to the moment we checked-out. Rooms very comfortable and very clean and furnished to a high standard, breakfast (we chose to have breakfast in The Level) provided great quality and excellent variety.

Whilst reviewing the breakfast service in The Level, I would like to comment on an unfortunate incident one morning casued by a Spanish guest, who 'insisted' that the Maitre (Fabian) made him a triple expresso coffee, complained about the service, and then proceeded to insult him, treating him like his personal slave. This guest had no education nor respect for any of the employees, and was completely out of order. Our special thanks go to Fabian, not only for his services provided during our stay but above all for his professionalism during this unfortunate incident.

We would like to thank all the staff of the Melia White House, and in particular Noelia the Customer Services Manager and her team, for once again affording us a wonderful and confortable stay during our visit to London.

Date of stay: November 2017
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Carl R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melia W, Guest Relations Manager at Melia White House, responded to this reviewResponded November 30, 2017

Dear Carl R,

Thank you every so much for your amazing review.

We cannot be happier to read your kind comments and confirm that if it is your fifth time staying with us and you have always lived a 5 stars experience. We are absolutely delighted to know that you consider our service to be first class at all times and enjoyed our tasty and varied breakfast at our exclusive Level lounge.

On the other hand, we are sorry that you experienced a negative situation due to the other guest complaining, as per your comments. However, we are very glad that you considered Fabian's response to be very professional. Likewise, we do appreciate your comments about our Guest Experience manager, Noelia Castillo, who is very happy to know that you had a very satisfying stay with us.

Thank you once again for sharing your wonderful feedback with us and we look forward to welcoming you back.

Kindest regards,
Guest Experience team

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Reviewed November 28, 2017

This hotel is ideally located close to Regents Park, shopping centres and tube stations. The hotel public areas and rooms were immaculate and the service in every department outstanding - we were even given a free upgrade on arrival.

Date of stay: November 2017
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank David T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melia W, Guest Relations Manager at Melia White House, responded to this reviewResponded November 30, 2017

Dear David T,

Thank you so much for your wonderful review!

We are delighted to read that your stay could not be any better and our service exceeded your expectations. We are really happy to know that you enjoyed your complimentary upgrade and our facilities. At Mellia we aim to create unforgettable experiences for our guests and we are glad that this is your case.

Likewise, we are proud to read that you found our location to be very convenient for you. We are indeed very close to key points of interest and we love to have the beautiful Regent´s Park just around the corner. For future visits, we recommend you to contact our Guest Experience team, we will give some interesting suggestions and will help you to book your activities in the city!

We look forward to welcoming you back.

Kindest regards,
Guest Experience team

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Reviewed November 26, 2017 via mobile

Visited as a couple in a coach party. A great hotel and we enjoyed our stay.

All the staff we met were friendly and attentive

Our bedroom and bathroom were spotlessly clean as was the rest of the hotel.

Our bed was huge and comfortable and just right in goldilocks terms for firmness.

Great selection at breakfast and all the food was cooked well and tasted good. We breakfasted at 8 and it was very busy. As a couple we got a table easily but larger groups were queuing to be seated.

My only let down and the reason for lack of a star was our table at breakfast had an uneven leg and rocked as we ate our breakfast.

A small wobble to an otherwise excellent hotel.

Location could not be better and only minutes walk from great portland street and / or regents park tube stations.

Date of stay: November 2017
Trip type: Travelled as a couple
Thank lwenlock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melia W, Guest Relations Manager at Melia White House, responded to this reviewResponded November 27, 2017

Dear matt p,

Thank you very much for your review.

We are glad to read that you had a satisfying experience overall and found our staff, bed and cleanliness to impress you the most. We are also happy to read that you liked our location and varied buffet breakfast. However, we are sorry you could have a perfect breakfast experience since the restaurant was busy and the issue with your table. Please accept our sincere apologies for the inconveniences caused. Your feedback has been shared with the department involved in order to improve our service and offer you an excellence experience on your future visit.

To complete your experience, we recommend you to try our award-winning Spanish restaurant L' Albufera which offers a fine-dining experience in a relaxed atmosphere; it will definitely an evening to remember.

We look forward to welcoming you back.

Kindest regards,
Guest Experience team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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