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All reviewsdouble bed and a single bedfree continental breakfastshower gelfamily roommin walktube station
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Reviewed October 29, 2017

Enjoyed a one night stay at this hotel in a good location in Muswell Hill close to shops and bus routes. The room was clean with comfortable bedding, the bath and shower were good with plenty of hot water and the staff were pleasant. Good value for money.

  • Stayed: October 2017, travelled with friends
    • Cleanliness
    • Service
Thank bri712017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RANDHIR N, Front Office Manager at National Hotel, responded to this reviewResponded March 30, 2018

Thank you for the kind review and staying at the National Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 23, 2017 via mobile

A short but bracing walk to the Ally Pally. We stayed for two nights and the staff could not have been more accommodating. The hotel is old fashioned but, my goodness the heating works well. Have never been so warm. Good basic continental breakfast. Very comfy and convenient. Will be back next year

Stayed: October 2017, travelled with friends
Thank Sarah R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RANDHIR N, Manager at National Hotel, responded to this reviewResponded October 29, 2017

Thank you for the kind review and staying at the National Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 22, 2017 via mobile

Ideal if you have a car and staying here as they have a car park at the back of the hotel and 4 spaces at the front for larger cars. Friendly staff check in was quick. We were a couple of floors up so if poor mobility check floor as no lifts. Room was cheap so basic but clean - had a shower and tea/ coffee facilities shared toilet down the corridor. I think some rooms have toilet so check when booking. Breakfast was served 8-9:30 we were continental good range to choose from - help your self type - 4 cereals to choose, fruit , fruit juices, croissants, toast range of breads, yoghurts. Close to the Alexander Palace if coming to London for an event.

Stayed: October 2017
Thank Melanie c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RANDHIR N, Manager at National Hotel, responded to this reviewResponded October 29, 2017

Thank you for the review. We have a number of room types from basic rooms with shared bathrooms to ensuite. Our website shows the different types of rooms availability and best available rates.

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Reviewed September 5, 2017 via mobile

Stayed for one night. Room was clean and tidy. Booked via booking.com. Has parking. Close to Alexandra Palace (15 min walk or £6/7 in a taxi). Shower was on a hot water pump. Plenty of power but not a lot of hot water. Room came with soap, shower gel sachet and towels. Plenty of room but very warm in the room and no air. No lifts in the building but nice simple dining room for breakfast, which was decent. Staff were pleasant. Can't really complain other then the shower. It was one night and did the job. Bit pricy but I'd stay again.

Stayed: September 2017, travelled as a couple
Thank Emma-Rachael W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded September 8, 2017

Dear Guest,

Thank you for taking the time to comment on your stay at our hotel.

At the National hotel we endeavour to ensure all our guests have an enjoyable stay in a comfortable environment and I do apologise that on this occasion we failed to provide this.

We take all complaints and comments extremely seriously, and endeavour to rectify any issues in order to provide our customers with complete satisfaction.

We shall review the hot water situation in your room and apologise for the inconvenience caused.

Thank you in taking the time to review the hotel, and we look forward to welcoming you again soon.

With warmest regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 2, 2017 via mobile

Firstly this hotel is a short walk from the night street and a 10 minute walk from Alexandra Palace. However... here are my criticisms:

1. Desk lamp didn't work
2. Plug sockets in the room were inadequate as normal uk chargers wouldn't fit in the sockets.
3. Tv Remote broken
4. Towels were mouldy, and stained... which when complained about we were given a fresh one.
5. Sink blocked, upon comparing we were told nothing could be done about it by reception... a new room would have been nice.
6. Rooms get very very hot and lack of a fan was apparent.

Bed was ok, sheets clean. However the above complaints would mean I avoid it at all costs.

Happy Hoteling.

Stayed: August 2017, travelled with friends
Thank Chris G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded September 8, 2017

Dear Guest,

Thank you for taking the time to comment on your stay at our hotel.

At the National Hotel we endeavour to ensure all our guests have an enjoyable stay in a comfortable environment and I do apologise that on this occasion we failed to provide this.

We take all complaints and comments extremely seriously, and endeavour to rectify any issues in order to provide our customers with complete satisfaction.

We apologise for the customer service you experienced, and shall be addressing any such issues with our front desk team immediately.


Thank you for taking the time to review the hotel,

With warmest regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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