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“Shockingly inflexible front desk ...”

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Park Plaza Victoria London
Ranked #235 of 1,076 Hotels in London
Certificate of Excellence
GreenLeadersSilver level
Reviewed 14 May 2012

What had been a pretty standard stay for a professionally managed business conference turned into a wholly unsatisfactory experience when my wife checked out.
Despite confirming our changed plans when we registered for the event, despite the hotel having been therefore given sufficient notice, despite the initial invoice my wife was given at check out confirming our shortened stay, the front desk then insisted on charging us in full for our unused and unwanted extra night.
Despite sympathetic noises from both the hotels events coordinator and the duty manager, they claimed it was impossible to void the extra nights charge. With a fellow guest stood alongside her who was seeking an extra room for one night, my wife offered this guest our unwanted room, only to be told by the hotel that they couldn't change the room allocation.
If this is the standard of customer service afforded to conferences who book hundreds of room nights for their attendees, then I can only assume that the hotel does not understand how to service their business users.
Consequently, we will not be recommending or using this hotel for future business.

Stayed: May 2012, travelled on business
8  Thank mart58Uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ramesh04, General Manager at Park Plaza Victoria London, responded to this reviewResponded 16 May 2012

Dear Guest,

Unfortunately due to the fact that a block booking was made for the conference, that type of reservation cannot be changed. The terms and conditions of this booking are the same as an advanced purchase booking and are non refundable.

Best wishes

Ramesh

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,844 - 2,850 of 4,481 reviews

Reviewed 9 May 2012

Stayed at the Park Plaza Victoria with Friends as part of a weekend away in London. The location was ideal with a tube station right on the doorstep. It meant we could get to the theatre, restaurants, shops easily.

The hotel itself was lovely and clean, had a bed to die for with a great bathroom.

My only criticism was it did get a little hot at times, but this was just a minor point.

Would definitely stay again.

  • Stayed: March 2012, travelled as a couple
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4  Thank Leann B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ramesh04, General Manager at Park Plaza Victoria London, responded to this reviewResponded 16 May 2012

Dear Guest,

Thank you for taking the time to write about your experience at the hotel. I am delighted that you enjoyed your recent stay with us.

I look forward to welcoming you back in the near future.

Best wishes

Ramesh

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 May 2012

We stayed in this hotel arriving on Sunday 1st April and stayed for three nights. It is in an excellent location. We travelled from Swansea on the mega bus and walked from Victoria bus station to our hotel. We had paid for a double room wth an extra bed for our grandson free, included in the price (through laterooms.com) and everything went without a hitch. The staff were extremely friendly and the room was more then o.k. They wrere very helpful. We could not access a family film and they dealt with the problem efficiently. As I said earlier, this is in an excellent location for Victoria tube station which we used every day. Go and see WAR HORSE on stage.
It was magnificent and don't give up if yoy haven't got tickets, i had been trying since January and I had returns from the box office on the Monday for the Tuesday performance- excellent seats in the circle. My grandson was thrilled!

  • Stayed: April 2012, travelled with family
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2  Thank anne h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ramesh04, General Manager at Park Plaza Victoria London, responded to this reviewResponded 16 May 2012

Dear Guest,

Thank you for your comments; I am delighted that you found the hotel suited to your needs.

I look forward to welcoming you back in the near future.

Best wishes,

Ramesh

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 May 2012

I have stayed here a couple of times before and have always enjoyed the hotel.

It is well situated for train and underground travel as Victoria station is on a couple of tube lines - most of London is only 1 or 2 changes away.

The hotel looks good and has a welcoming and open reception lobby which is next to the bar/reception - this is very useful when meeting friends or having impromptu meetings.

The rooms are pretty standard but to a good quality. My last room had a faulty plug in the sink, but reception were quick to offer me a new room which was good.

Tv has a wide range of channels including sky sports and most of the news channels. Free wifi is good, certainly good for Skype etc.

Nice buffet breakfast.

  • Stayed: April 2012
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2  Thank nautair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ramesh04, General Manager at Park Plaza Victoria London, responded to this reviewResponded 16 May 2012

Dear Guest,

Thank you for taking the time to write about your experience at the hotel. I am delighted that you enjoyed your recent stay with us.

I am looking forward to welcoming you back in the near future.

Best Wishes

Ramesh

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 April 2012

We largely chose this hotel due to it's proximity to the marathon finishing point in St James Park realising that public transport that day would be a horror show. Overall we were quite impressed with the hotel - particularly the rooms which were clean, spacious and well equipped and the overall facilities which were modern and spacious. Room rates were fairly reasonable (for London) and especially given we were staying during a major sporting event although we did find out that it would have been slightly cheaper to book on the day rather than several weeks in advance. Food and drinks were inline with usual London extortion rates (£4.16 for a bottle of Peroni), although Internet access was slightly cheaper than some hotels (£5 per day).

Overall it was a pleasant stay and I'd recommend this place - particularly for business travellers.

  • Stayed: April 2012, travelled with family
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Thank jim l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ramesh04, General Manager at Park Plaza Victoria London, responded to this reviewResponded 25 April 2012

Dear Guest,

Thank you for your comments; I am delighted that you found the hotel suited to your needs. I also hope you enjoyed the marathon.

I look forward to welcoming you back in the near future.

Best Wishes,

Ramesh

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2012

We stayed for 3 nights in a Family room which was very comfortable with great bathroom. The breakfast was nice with good choice. Location near to Victoria was very good.
A little expensive but I suppose for London hotels not too bad.

  • Stayed: March 2012, travelled with family
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Thank David F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ramesh04, General Manager at Park Plaza Victoria London, responded to this reviewResponded 25 April 2012

Dear Guest,

Thank you for taking the time to write about your experience at the hotel. I am delighted that you enjoyed your recent stay with us.

Best wishes

Ramesh

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2012

About 45 Minute taxi cab ride from Heathrow, Airport. Excellent location in city with plenty of things to do within walking distance (restaurants, bars, shopping). Hotel entrance was inviting and staff was fantastic during check-in and check-out. Hotel lobby had a roomy bar and lounge area and the restaurant hit the mark in quality and cost as well did the bar. Room had all the bells and whistles you would expect for what you are paying (comfortabe bed, big bathroom, quality television, free internet).

Room Tip: Higher the floor the better the view, smaller the floor quicker the elevator ride.
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  • Stayed: April 2012, travelled on business
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2  Thank TheGreatOne11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ramesh04, General Manager at Park Plaza Victoria London, responded to this reviewResponded 25 April 2012

Dear Guest,

Thank you for your positive comments about your recent stay at the hotel. It is comments like these that enable us to motivate our team to achieve greater heights.

Thank you once again, and I look forward to welcoming you back.

Best wishes

Ramesh

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Park Plaza Victoria London

Address: 239 Vauxhall Bridge Road, London SW1V 1EQ, England
Phone Number:
Region: United Kingdom > England > London > Pimlico
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
#26 Green Hotel in London
#138 Family Hotel in London
#155 Romantic Hotel in London
#171 Business Hotel in London
#176 Luxury Hotel in London
Price Range: $235 - $458 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Park Plaza Victoria London 4*
Number of rooms: 299
Official Description (provided by the hotel):
Adjacent to Victoria Station - Sleek, modern lobby - Rooms have modern business amenities - Heathrow 16 miles - Gatwick 26 miles. ... more   less 
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Also Known As:
Park Plaza Victoria London Hotel London
Park Plaza London
Park Plaza Hotel London
London Park Plaza
Victoria Park Plaza Hotel
Victoria Park Plaza London

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