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“Mediocre”

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Holiday Inn London - Regent's Park
Ranked #380 of 1,069 Hotels in London
Certificate of Excellence
Westmount, Canada
Level 5 Contributor
55 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Mediocre”
Reviewed 2 June 2012 via mobile

We stayed at this hotel for 4 days because it was close to where we were having business meetings. The service was mediocre, they had trouble finding our reservations and the front entrance was undergoing renovations. My room was small with dated and used up furniture. Very expensive for the quality of the rooms. Otherwise great location.

Stayed May 2012, travelled on business
Helpful?
Thank Dan3456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Holiday Inn London - Regent's Park, responded to this review, 26 June 2012
Dear Dan3456,

Thank you very much for your response.

I am very concerned to hear that the service you received was Mediocre. This is one area which we have been focusing on and in particular ‘Doing what it takes to make sure our guests leave happy’.

If you would like to contact me separately please do so and I will investigate the issue of your check in experience.

Thank you for you feedback however, this is always very helpful to feedback to the team and reflect on how we could improve our service to you.

Kind regards
Simon Hall
simon.hall@ihg.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,305 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (327)
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English first
York, United Kingdom
Level 6 Contributor
101 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 31 May 2012

Hit a busy couple of nights and so no upgrade was compensated with some extra points. Priority club frills other than points are pretty much non-existent, no welcome drinks or room packs. Austerity appears to be hitting the group, but room rates do not seem to be going anywhere but up, especially London and haven't even got to the Olympics yet! Need to get some of the frills back for regular customers, or they may become less regular or absent altogether.
Rooms getting a bit tired which appears to make life hard for the domestic staff!

Room Tip: Still trying to find out...
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  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank zcwm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simon H, General Manager at Holiday Inn London - Regent's Park, responded to this review, 2 June 2012
Dear zcwm,

Thank you for your review.

It is unfortunate to read that your stay did not meet expectations.

The hotel has a great location and does fill often, however by no means do we cut back on the frills. In fact, one of our focus areas this year is to recognise each one of our Priority Club members on check in, we try to achieve this by recognising their membership status and giving bonus items on check in or an upgrade to an executive room if available.

Priority Club members are one of our most important guests and I do appreciate your feedback, if there is anything you would like to discuss further please do not hesitate to contact me on the email below.

Kind regards
Simon Hall
General Manager

Email : simon.hall@ihg.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
aberdeen
Level 3 Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 28 May 2012

I love this hotel and everything about it!!! Its in a great location with bars and restaurants minuets away. Oxford street really near! Two tube stations (Great Portland Street & Regent's Park) basically right on your door step. If you go in the summer and have time pick up a few picnic goodies and make your way to Regents Park! A great place to spend the day. Also if you have time visit the London Zoo located in the park!
The staff are very friendly and helpful which some people may not worry about but it's always something I look for!
I stayed here a couple of times and will be returning in the near future! I love staying in IHG branded hotels and think this is one of the best i've stayed in.
Thank you HI London - Regent's Park!

  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
15 Thank ABK1990
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simon H, General Manager at Holiday Inn London - Regent's Park, responded to this review, 2 June 2012
Dear amanda_1990_12,

It is a pleasure to read your fantastic review.

The location is fantastic and by the sounds of it you had a great time around London. Regent’s Park, which is only minute’s walk of the hotel, is a great way to spend the day especially in this great weather we have had lately.

Our staff will be very proud to hear that they are described as very friendly and helpful.

I do hope to see you around the hotel in the future.

Kind regards

Simon Hall
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 5 Contributor
52 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 27 May 2012 via mobile

My sister and I stayed here the 19 th May for one night. Fab location and service from all the staff. The breakfast was busy but the buffet extensive and the service from the staff was excellent.
Our room was comfortable with everything we could possibly want. All in all a great stay!

Stayed May 2012, travelled with family
Helpful?
44 Thank 88beep88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simon H, General Manager at Holiday Inn London - Regent's Park, responded to this review, 2 June 2012
Dear 88beep88,

Thank you for your great comments.

I am glad to hear you had a great stay. Our staff will be glad to hear that they were excellent.

Hopefully we will see you around the hotel soon.

Kind regards
Simon Hall
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
south wales, uk
Level 5 Contributor
68 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 27 May 2012

Location fantastic, few mins walks to restaurants, bars, Regent's Park, 2 tubes stations. Upgraded to Business on arrival, fantastic room as always. We'll be using this hotel for our breaks in London from now on. Cleaning staff so helpful and cheerful too, a little thing but meant a lot.

Room Tip: Not much of a view from some rooms, but to be honest, you need to be out and about enjoying the surr...
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  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sn0wdr0ps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simon H, General Manager at Holiday Inn London - Regent's Park, responded to this review, 2 June 2012
Dear sn0wdr0ps,

I am glad to hear that you enjoyed your stay with us.

The location is fantastic, especially for London breaks, and it brings me joy to read that our staff are helpful and cheerful.

I look forward to seeing you around the hotel in the future.

Kind regards
Simon Hall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bingley, United Kingdom
Level 3 Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 21 May 2012

I stayed in the Holiday Inn Regent's Park for just one night on 19th May with my Mum on what was her birthday treat. The twin room we stayed in was immaculately clean with hairdryer, powerful shower, iron and ironing board, TV and coffee & tea making equipment. What more could you need for a short stay; nothing. The staff were very helpful and the full english breakfast was delicious with everything you could think of from fruit and cereal to the full monty! We were even able to leave our case safely at the hotel whilst we went sight seeing during the Sunday. On top of all this the hotel was less than a five minute walk from Great Portland Street Tube (which was only two stations from Kings X) and only a 10 minute walk to Oxford Street and ultimately 20 minutes from the Dominion Theatre where we saw We Will Rock You - a fantastic show

  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
19 Thank JaneButterfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simon H, General Manager at Holiday Inn London - Regent's Park, responded to this review, 25 May 2012
Dear Jane B,

Thank you very much for your positive comments.

It is great to read that you had a wonderful stay with us, and I am glad you enjoyed our breakfast which has recently been reviewed to include more items and fresh products; we are finding that this is being well received by our guests, which is great to see.
You are right; the location is fantastic isn’t it? Nothing is too far.

I’m glad you enjoyed We Will Rock You and I do look forward to seeing you around the hotel soon.

Kind regards

Simon Hall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 3 Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 19 May 2012

Stayed at this hotel for night as we attended a concert in Camden,really lovely hotel in central London.Chek-in was very fast and efficient.Room was clean and comfortable,There are plenty of restaurants just minutes outside the hotel,even a supermarket,if you need anything.Coffee and tea in room,we almost couldn't find ours cos it was in the cupboard!!I will definately be back!

  • Stayed May 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hazel55_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn London - Regent's Park

Property: Holiday Inn London - Regent's Park
Address: Carburton Street, London W1W 5EE, England
Phone Number:
Region: United Kingdom > England > London > Fitzrovia
Amenities:
Bar / Lounge Business Centre with Internet Access Restaurant Room Service Wheelchair access
Hotel Style:
#269 Luxury Hotel in London
#301 Family Hotel in London
#311 Romantic Hotel in London
#344 Business Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Holiday Inn London - Regent's Park 4*
Number of rooms: 332
Official Description (provided by the hotel):
Holiday Inn London Regent's Park hotel is ideally located near main attractions including Madame Tussauds and London Zoo, a short stroll to Lord's Cricket Ground, and the green open spaces of Regent's Park. We are also one of the most convenient central London Hotel's to Wembley Stadium via National Rail. The Holiday Inn is also very close to the famous shopping districts of Oxford Street and Regent Street. The hotel is easily accessible if travelling from Paddington, Euston or the Eurostar at Kings Cross St Pancras International Station. Leave your car in our NCP managed car park beneath the hotel as we are located just a 1 minute walk from the closest tube station which is Great Portland Street on the Circle, Metropolitan and Hammersmith & City Tube Lines. Also in very close proximity are the Victoria, Northern, Jubilee and Bakerloo Tube Lines. This makes exploring London's top attractions easy and convenient. Should you wish to enjoy comfort dining without leaving the hotel, our Junction Restaurant is a modern and contemporary eatery with both the individual traveller and families in mind. The Holiday Inn Regent's Park Junction Restaurant offers a wide range of menus, including an A la Carte and Table d’hote option as well as a pre theatre menu, and serves a variety of traditional and more international dishes. You will find a mouth-watering meal for every taste. The bar at London Regent's Park hotel has an extensive wine list and a full range of local, international beers and spirits which provides our guests with a great choice. Light meals and snacks are also served all day in the bar until 10.30 pm, and the bar is always open until late for guests staying in the hotel. All of the hotel's 332 rooms, made up of 264 Standard bedrooms and 68 Executive bedrooms which are allocated to our dedicated Executive floor, are double-glazed to help you enjoy a great night’s sleep. You will never be short of entertainment with our new state of the art TV system which has been installed throughout the hotel. The user-friendly interactive system gives access to the latest films before they are available on DVD/Blu-Ray and home Pay-TV. You can also enjoy 31 free-to air channels, 13 Radio stations as well as cartoons, favourite TV series, sit-coms and sports programs. For your central London accommodation whether it's for a short break, a long weekend or if you are in London for business, the Holiday Inn Regent's Park is a perfect place to stay. Our hotel is near the Eurostar International Terminal at Kings Cross St Pancras station - a major UK railway station located in Central London. St Pancras station has many facilities including shops, places to eat and drink and a daily farmers’ market. Hop on the Eurostar and enjoy a smooth comfortable journey to Paris, Brussels and Lille. It’s just an easy walk from the Regent's Park Hotel to London’s Theatres, including the London Palladium and Dominion, the shopping mecca of Oxford Street and Regent Street, and London's top attractions such as London Zoo, Madame Tussauds, London Eye, Buckingham Palace, the British War Museum and Hyde Park. ... more   less 
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Also Known As:
Holiday Inn London - Regent`s Park Hotel London
Holiday Inn London Park
Regent London
London Regent
London Holiday Inn

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