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“Great Breakfasts!”

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Holiday Inn London - Regent's Park
Ranked #367 of 1,063 Hotels in London
Leigh, United Kingdom
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Great Breakfasts!”
Reviewed 5 June 2012

Stayed over Jubilee weekend with my daughter for a theatre break, birthday treat. Having read numerous negative reviews I was a bit apprehensive, but was pleasantly surprised; service was friendly, efficient and helpful; room was clean, comfortable and perfectly adequate for our two night stay. My only little nit pick was that the water for a bath or shower was not overly hot; but thats just me, it was hot enough, but not as hot as I would like it! The position was perfect for the tube and Regents Park itself which is beautiful and well worth a visit. The breakfasts were amazing, really set you up for the day so that you don't even think about lunch, and so much choice. Would definitely stay there again on a trip to London, good value.

Room Tip: We had a room on 5th floor and exterior noise was minimal, certainly didn't bother us (I took ea...
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  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
18 Thank Lesley G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simon H, General Manager at Holiday Inn London - Regent's Park, responded to this review, 6 June 2012
Dear Lesley G,

Thank you very much for your candid response.

You are right, there was a patch of negative reviews which has been the focus of a lot of our work lately. I am glad to report that with some investment and slight changes, I believe now we have the winning combination.

I hope to see you in the near future around the hotel.

Kind regards
Simon Hall
General Manager
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  • Location
  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (321)
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Stavanger
Level Contributor
86 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 5 June 2012

We were 6 people who stayed for 3 nights. The rooms were clean, ok beds in standard size rooms. The breakfast was small in sample and not very interesting. The people at the reception were helpful and service minded. The location was ok. Apprx. 10-15 min walk to Oxford street.

  • Stayed June 2012, travelled with friends
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ivar T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Holiday Inn London - Regent's Park, responded to this review, 26 June 2012
Dear Sabeltann,

Thank you very much for your response.

You comments are very useful. We have recently reviewed our breakfast standards to include more menu items and from Monday to Friday there are cooked to order items, however you comments are very valueable and I will be sure to pass them on to the appropriate team members
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London, United Kingdom
Level Contributor
45 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 3 June 2012

I realise that all holiday inn hotels aren't synonymous with luxury but the room i stayed in seemed worn out and not well maintained. The location however made up for this, then again room rates here reflect that

  • Stayed October 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JKalmoni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Holiday Inn London - Regent's Park, responded to this review, 26 June 2012
Dear JKalmoni,

I appreciate your candid feedback.

We continually invest into the hotel to maintain an up to date and fresh appearance, this is something which is an ongoing project for our maintenance team; however your comments are very a valuable insight as to where we should be putting our efforts into.

Thank you very much for your review.

Kind regards
Simon Hall
simon.hall@ihg.com
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Westmount, Canada
Level Contributor
50 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 2 June 2012 via mobile

We stayed at this hotel for 4 days because it was close to where we were having business meetings. The service was mediocre, they had trouble finding our reservations and the front entrance was undergoing renovations. My room was small with dated and used up furniture. Very expensive for the quality of the rooms. Otherwise great location.

Stayed May 2012, travelled on business
Helpful?
Thank Dan3456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Holiday Inn London - Regent's Park, responded to this review, 26 June 2012
Dear Dan3456,

Thank you very much for your response.

I am very concerned to hear that the service you received was Mediocre. This is one area which we have been focusing on and in particular ‘Doing what it takes to make sure our guests leave happy’.

If you would like to contact me separately please do so and I will investigate the issue of your check in experience.

Thank you for you feedback however, this is always very helpful to feedback to the team and reflect on how we could improve our service to you.

Kind regards
Simon Hall
simon.hall@ihg.com
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York, United Kingdom
Level Contributor
101 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 31 May 2012

Hit a busy couple of nights and so no upgrade was compensated with some extra points. Priority club frills other than points are pretty much non-existent, no welcome drinks or room packs. Austerity appears to be hitting the group, but room rates do not seem to be going anywhere but up, especially London and haven't even got to the Olympics yet! Need to get some of the frills back for regular customers, or they may become less regular or absent altogether.
Rooms getting a bit tired which appears to make life hard for the domestic staff!

Room Tip: Still trying to find out...
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  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank zcwm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simon H, General Manager at Holiday Inn London - Regent's Park, responded to this review, 2 June 2012
Dear zcwm,

Thank you for your review.

It is unfortunate to read that your stay did not meet expectations.

The hotel has a great location and does fill often, however by no means do we cut back on the frills. In fact, one of our focus areas this year is to recognise each one of our Priority Club members on check in, we try to achieve this by recognising their membership status and giving bonus items on check in or an upgrade to an executive room if available.

Priority Club members are one of our most important guests and I do appreciate your feedback, if there is anything you would like to discuss further please do not hesitate to contact me on the email below.

Kind regards
Simon Hall
General Manager

Email : simon.hall@ihg.com
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aberdeen
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 28 May 2012

I love this hotel and everything about it!!! Its in a great location with bars and restaurants minuets away. Oxford street really near! Two tube stations (Great Portland Street & Regent's Park) basically right on your door step. If you go in the summer and have time pick up a few picnic goodies and make your way to Regents Park! A great place to spend the day. Also if you have time visit the London Zoo located in the park!
The staff are very friendly and helpful which some people may not worry about but it's always something I look for!
I stayed here a couple of times and will be returning in the near future! I love staying in IHG branded hotels and think this is one of the best i've stayed in.
Thank you HI London - Regent's Park!

  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
15 Thank ABK1990
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simon H, General Manager at Holiday Inn London - Regent's Park, responded to this review, 2 June 2012
Dear amanda_1990_12,

It is a pleasure to read your fantastic review.

The location is fantastic and by the sounds of it you had a great time around London. Regent’s Park, which is only minute’s walk of the hotel, is a great way to spend the day especially in this great weather we have had lately.

Our staff will be very proud to hear that they are described as very friendly and helpful.

I do hope to see you around the hotel in the future.

Kind regards

Simon Hall
General Manager
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London, United Kingdom
Level Contributor
53 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 27 May 2012 via mobile

My sister and I stayed here the 19 th May for one night. Fab location and service from all the staff. The breakfast was busy but the buffet extensive and the service from the staff was excellent.
Our room was comfortable with everything we could possibly want. All in all a great stay!

Stayed May 2012, travelled with family
Helpful?
44 Thank 88beep88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simon H, General Manager at Holiday Inn London - Regent's Park, responded to this review, 2 June 2012
Dear 88beep88,

Thank you for your great comments.

I am glad to hear you had a great stay. Our staff will be glad to hear that they were excellent.

Hopefully we will see you around the hotel soon.

Kind regards
Simon Hall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn London - Regent's Park

Property: Holiday Inn London - Regent's Park
Address: Carburton Street, London W1W 5EE, England
Phone Number:
Region: United Kingdom > England > London > Fitzrovia
Amenities:
Bar / Lounge Business Centre with Internet Access Restaurant Room Service Wheelchair access
Hotel Style:
#260 Luxury Hotel in London
#301 Family Hotel in London
#311 Romantic Hotel in London
#344 Business Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Holiday Inn London - Regent's Park 4*
Number of rooms: 332
Official Description (provided by the hotel):
Holiday Inn London Regent's Park hotel is ideally located near main attractions including Madame Tussauds and London Zoo, a short stroll to Lord's Cricket Ground, and the green open spaces of Regent's Park. We are also one of the most convenient central London Hotel's to Wembley Stadium via National Rail. The Holiday Inn is also very close to the famous shopping districts of Oxford Street and Regent Street. The hotel is easily accessible if travelling from Paddington, Euston or the Eurostar at Kings Cross St Pancras International Station. Leave your car in our NCP managed car park beneath the hotel as we are located just a 1 minute walk from the closest tube station which is Great Portland Street on the Circle, Metropolitan and Hammersmith & City Tube Lines. Also in very close proximity are the Victoria, Northern, Jubilee and Bakerloo Tube Lines. This makes exploring London's top attractions easy and convenient. Should you wish to enjoy comfort dining without leaving the hotel, our Junction Restaurant is a modern and contemporary eatery with both the individual traveller and families in mind. The Holiday Inn Regent's Park Junction Restaurant offers a wide range of menus, including an A la Carte and Table d’hote option as well as a pre theatre menu, and serves a variety of traditional and more international dishes. You will find a mouth-watering meal for every taste. The bar at London Regent's Park hotel has an extensive wine list and a full range of local, international beers and spirits which provides our guests with a great choice. Light meals and snacks are also served all day in the bar until 10.30 pm, and the bar is always open until late for guests staying in the hotel. All of the hotel's 332 rooms, made up of 264 Standard bedrooms and 68 Executive bedrooms which are allocated to our dedicated Executive floor, are double-glazed to help you enjoy a great night’s sleep. You will never be short of entertainment with our new state of the art TV system which has been installed throughout the hotel. The user-friendly interactive system gives access to the latest films before they are available on DVD/Blu-Ray and home Pay-TV. You can also enjoy 31 free-to air channels, 13 Radio stations as well as cartoons, favourite TV series, sit-coms and sports programs. For your central London accommodation whether it's for a short break, a long weekend or if you are in London for business, the Holiday Inn Regent's Park is a perfect place to stay. Our hotel is near the Eurostar International Terminal at Kings Cross St Pancras station - a major UK railway station located in Central London. St Pancras station has many facilities including shops, places to eat and drink and a daily farmers’ market. Hop on the Eurostar and enjoy a smooth comfortable journey to Paris, Brussels and Lille. It’s just an easy walk from the Regent's Park Hotel to London’s Theatres, including the London Palladium and Dominion, the shopping mecca of Oxford Street and Regent Street, and London's top attractions such as London Zoo, Madame Tussauds, London Eye, Buckingham Palace, the British War Museum and Hyde Park. ... more   less 
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Also Known As:
Holiday Inn London - Regent`s Park Hotel London
Holiday Inn London Park
Regent London
London Regent
London Holiday Inn

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