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All reviews tower bridge fenchurch street station isis bar aromatherapy room spa facilities upgraded to an executive health club complimentary upgrade continental breakfast lovely hotel mini bar booked this hotel full english lovely room weekend break stayed for one night tea and coffee
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Reviewed December 13, 2012

Really nice Hotel we didnt manage to get a room with a view but 2 mins down the road there is a bar called The Sky Lounge and it was amazing in there very beautiful views and highly recommended. Staff were friendly although a couple of them did not speak English very well so had to keep repeating ourselves, nothng really to complain about breakfast was lovely and I would def return.

  • Stayed: November 2012, travelled as a couple
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Thank Leanne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed December 12, 2012

My friend booked this hotel for her and her partner through lastminute.com however, lm.com messed up her booking and charged her twice. Neither the hotel or lm.com would accept there had been an error and she ended up with 2 rooms. As she had flown in from Edinburgh and we'd travelled up from Devon, she let us have the spare room so we could spend more time together.

The hotel is amazing - it's right next to Tower Hill tube station and close to Tower Bridge. There is a doorman outside and the lobby has marbled flooring and chandeliers. It looks like a 5* hotel.

Our room was on the older side of the hotel and it was very swanky. The bed was huge, the minibar fully stocked and plenty of magazines to read.

I would definitely recommend this hotel and would definitely stay there again.

  • Stayed: November 2012, travelled as a couple
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Thank EmzFK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed December 11, 2012

Booked this last minute for a one night stay in London with my boyfriend. According to the hotel description it is a 5 star establishment. I can't agree with this description. A lovely stay none the less, clean room and bathroom, we were upgraded to an executive room so had plenty of space. But there was no wow factor I would expect with the 5 star label. The swimming pool was nice but very cold and looked to be in need of some revamping. The bed although big wasn't particularly comfortable, seemed to be a pull down mattress, not properly sprung, very strange. The breakfast was lovely, there seemed to be plenty of tables free. The staff were polite, but not overly helpful. This is being very critical but with a 5 star tag you expect the best.

  • Stayed: December 2012, travelled as a couple
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Thank jessica r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed December 10, 2012

This hotel is not 5 star but a standard 4 star. We would never have booked it but we were seduced by the Top Secret Hotel curiosity killed the cat situation and up this hotel popped on our booking reservation. We paid 50 a night upgrade after reading some worrying things on here and were delighted with the view over the Tower of London and ice rink.The room was pleasant and one of their best on the 9th floor I am told. The walls were a bit thin and we could hear things being said next door. The bed was comfy, room clean , toiletries nice, mini bar well stocked and a copy of Marie Claire to read.
Staff are above average and smartly dressed unless your in the bar.
I am disabled and I found it very accessible and the staff are keen to help, they even have a disabled glass lift to help you up the stairs which is unusual for London
This hotel gets so much right but also a lot wrong. It really is not terrible, so don't worry if you find yourself booked in here but please don't mislead people with the 5 star status unless you intend to raise your game slightly.
The negatives:
The spa was very disappointing as the steam room was broken.I booked a few treatments and despite the therapist being a lovely girl and keen to do a good job I would not recommend it on any level other than affordable for London. On arrival to a spa I expect herbal tea, gentle spa music, pristine environment and luxury products, relaxation room for post treatment , aromatherapy oils burning, warm blankets on the treatment couch etc- none of this can be found here. The treatment room was filthy ( my standards are high) with stains all over the walls and they used cheap products from basic wholesalers and were playing Maria Carey much too loud. These things are easily sorted though if they wanted to improve.
The bar was a disappointment as we really enjoy pre dinner cocktails but we were met with bartenders wearing nasty blue polo tops looking like maintenance/handy men . I ordered a margarita which arrived in a glass half full with no ice and there was sport playing on the TV. We tried to find the other bar but the door was locked.
We also took a wrong turn trying to find our room and went into the service area door and were met with several trays loading high with leftover food lying around.This put us off eating anything there, sorry even if they were only there for a short time.
We used the Starbucks round the corner for take out coffee for breakfast.
I would recommend this hotel if the price is right for you when you compare but keep your 5 star expectations slightly lower to avoid any disappointment.

Room Tip: Upgarde if you can to get the view of the Tower/Thames
  • Stayed: December 2012, travelled as a couple
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Thank littlecottage1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed December 8, 2012

This is the third Grange London hotel that we have stayed at. More upscale than the ones in Russell Square, less modern than the one near St Patrick's, it's a solid 4 star, not a 5. The room was very large, clean and layered deeply in pillows - something that seems customary in the Grange experience. We could not have been happier with the ease of access to public transportation. Breakfast was fine, but not as nice as at Grange Tower. The only complaint, and it's very curious, is the furniture placement. We were in a king but the nighttables were about one meter from each side of the bed and were anchored to the wall. Reading lights were worthless and it was impossible to reach the tabletops without getting out of bed. The view of the Roman wall was interesting and unexpected.

  • Stayed: December 2012, travelled as a couple
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Thank Boulder_Tara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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