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Sofitel London St James
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Reviews (4,371)
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All reviewspiccadilly circuspall mallrose loungehermes toiletriesluxury roombuckingham palacenational galleryjames parkregent streetroom servicebeautiful hotelperfect locationturn down serviceafternoon teawest endrain showerfive star hotel
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Reviewed September 20, 2017

Hotel is in a fantastic location but horribly overpriced for what is provided. I am not sure how they justify the price of the hotel. The website pictures looked nothing like the actual hotel. It is very comfortable and clean but other than that not particularly special.

  • Stayed: September 2017, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Sofitel.com
Thank Grace H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N_Pesty, General Manager at Sofitel London St James, responded to this reviewResponded September 21, 2017

Dear Guest,

Thank you very much for your feedback.

I am sorry to know that our hotel did not match your expectation; I am pleased however to see that you found it comfortable and you enjoyed the location.

With kind regards

Nicolas Pesty

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 20, 2017

Sofitel London St James is the IT hotel in London. When you enter it, you are immediately welcomed with attention and kindness. The staff is really wonderful and is ready to assist you for every need. The Rose Lounge left me breathless for its beauty, so eyecatching. The Balcon is one of the best restaurant in town. The room are big and bright, very clean and classy. I recommend you to try the SoSpa and one of their massages. The breakfast is delicious and with a various selection of dishes. I really appreciated the detox juices and the low-calorie food. Can't wait to be back in London to book Sofitel London St James again!

  • Stayed: September 2017, travelled on business
    • Value
    • Cleanliness
    • Service
Thank Carolina o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N_Pesty, General Manager at Sofitel London St James, responded to this reviewResponded September 21, 2017

Dear Guest,

Thank you so much for your tremendous feedback.

I am so pleased that you had such a good time in our hotel and enjoyed absolutely everything.

We hope to see you again soon for another fantastic experience.

Kind regards

Nicolas Pesty

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 18, 2017 via mobile

Beautiful hotel with stunning decor and just a 2 or 3 minute walk from Piccadilly Circus underground.

We had a delightful room on the 6th floor which was on the back of the building so there was no traffic noise whatsoever. We slept very soundly indeed! The bed was very comfortable. The pillows were as light as clouds so you really sunk into them. The bathroom was fully stocked with complimentary Hermes toiletries and had a separate bath and shower.

The St James Bar was very welcoming. Lovely comfortable low sofa type seating or high backed chairs; whichever takes your fancy. There was an extensive gin range to work your way through (if so desired!) plus a good selection of wines, cocktails and other drinks. The staff were very helpful and knew their products.

There are plenty of restaurants close by so you won't need to venture far if popping out for dinner. The National Gallery is not far away either.

Stayed: September 2017, travelled as a couple
Thank VirgoGirl66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N_Pesty, General Manager at Sofitel London St James, responded to this reviewResponded September 19, 2017

Dear Guest,

Many thanks for your great feedback.

I am so pleased that you had such a pleasant stay and enjoyed your bedroom as much as our beautiful bar.

We look forward to welcoming you again soon.

Kind regards

Nicolas Pesty

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 17, 2017 via mobile

Staffs are friendly, service is wonderful. Afternoon tea with free flow champagne can be pricey lol but we are on holiday, so that was fine.
Beef tartare was amazinggggg!!! :) it's a must try.
Really enjoyed the stay.
Thank you

Stayed: August 2017, travelled as a couple
Thank Roger_1007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N_Pesty, General Manager at Sofitel London St James, responded to this reviewResponded September 19, 2017

Dear Guest,

Thank you very much for your excellent feedback.

I am very pleased that you enjoyed our free flowing champagne afternoon tea and had a great time in our hotel.

We look forward to seeing you again soon.

Kind regards

Nicolas Pesty

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 16, 2017 via mobile

A faultless experience. Great check in, lovely room and bed sooo comfortable. All pre arrival requests provided. Bar staff and cocktails really good. Cleanliness great. Would recommend and return without a doubt

Stayed: September 2017, travelled as a couple
Thank Andrew P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N_Pesty, General Manager at Sofitel London St James, responded to this reviewResponded September 17, 2017

Dear Guest

Thank you so much for your great feedback.

I am delighted to know that you had a magnifique experience in our hotel.

We hope to see you again soon.

Kind regards

Nicolas Pesty

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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