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“Nice average hotel” 3 of 5 bubbles
Review of Holiday Inn London - Camden Lock

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Holiday Inn London - Camden Lock
Ranked #261 of 1,077 Hotels in London
Certificate of Excellence
Tel Aviv, Israel
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Nice average hotel”
3 of 5 bubbles Reviewed 30 April 2012

We stayed at this hotel for 4 nights at the end of April 2012 for a theatre break.
Our room didn't face the lock, so view-wise we only saw a brick wall, however it was a VERY quiet room and that's what we needed. The room was clean and relatively spacious compared to other London hotels we've stayed at before, however there were NO hot water in the shower in the mornings (around 7am) or in the evening, so we had to get back at lunchtime to have a proper shower which was a bit frustrating.
Breakfast was alright, eggs barely cooked but there was a selection of cereals, bread and rolls, beans, bacon, fruit, etc.
Internet - WiFi was a complete exaggeration and overly priced at 8 pounds for 24 hours. Everyone needs WiFi these days so overcharging for this service is in a way greedy of the hotel. The explanation that they have a fast connection is in my opinion just an excuse as usually for most people 1.5/25MB is enough to check emails/twitter/facebook.

Staff at the hotel were alright - I've seen previous reviews on TripAdvisor about how helpful they were, I have to say that apart from the lovely man whose name I've forgotten at the concierge - no one seemed to do that extra bit - it was just ordinary service nothing more, nothing else (and it's not necessarily a bad thing!).

Camden Town itself is lovely - lots of restaurants and coffee shops nearby, and of course the market is buzzing especially on Saturdays and Sundays.
Not sure I'd stay here again, as I'd rather stay at the Holiday Inn in Bloomsbury.

  • Stayed April 2012, travelled with family
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank TrailOfGlitter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnCamdenLock, Manager at Holiday Inn London - Camden Lock, responded to this review, 3 May 2012
Not having a second chance would be a shame since we seemed not to have worked wonders on this occasion!

That is some detailed feedback and we appreciate this, thank you. I even took the liberty to share your rather positive comment on Holiday Inn London Bloomsbury, with our Brand friends & family there.

We're very pleased that you enjoyed Camden Town and we tend to reflect the location characteristics with ours; or is it just the way we are? But we failed to communicate this passion, enthusiasm and cultural mix in this instance ... so frustrating for us.

Anyway, we have some good news in store for you: as of this month, we are offering Free WiFi in all our Public Areas. We only charge a nominal fee (half the price of some hotel you know) to maintain our systems and our two ADSL lines. Furthermore, we believe that soon, standard connections will be available throughout for free, only business level connections (higher bandwidth and capabilities) will be chargeable.

Finally, I personally keep an eye on our standards and services; a nicely comfortable bed and a very good shower are a minimum. I heard you, thank you. As for your eggs, our Chef would have been so happy to cook them the way you wanted .. I promise you, he hasn't thrown any knife at anyone.

So, should you change your mind, we'll all be soooo pleased to show you our true face of Camdeners!

We look forward to that opportunity. Thank you.

Eddy
Deputy General Manager
Holiday Inn London Camden Lock
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,468 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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ENGLAND
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 30 April 2012

Holiday Inn Camden Lock is located in the perfect location for the lock, shops, markets and restaurants.The rooms are spacious with two beds, tea,coffee, tv, fridge etc.
The food and service in the hotel is good , for this type of hotel. It didn't feel like a part of an anonymous chain hotel---more like the welcome and staff you would expect from a family run hotel.

  • Stayed April 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank TRAVEL170
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnCamdenLock, Manager at Holiday Inn London - Camden Lock, responded to this review, 1 May 2012
We are indeed a big family -of about 70 Camdeners- just to look after You! And we enjoy it very much ...

We are also very proud of being part of the larger Holiday Inn family and we strive to take the Brand even further; friendly faces, relaxed atmosphere, a no-no attitude, nothing is a problem ... every one of us rather bring a little something that is very Us, to make a very personable experience for You.

So we cannot begin to tell you how happy it makes us to read we surprised you! That's just us.

Thank you so much. We do look forward to making your stay again and again ...

Eddy
Deputy General Manager
Holiday Inn London Camden Lock
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leicester, United Kingdom
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 29 April 2012

great hotel, great service and the best room service I have ever had. This hotel mkaes staying in London and away from home a true pleasure. Keep up the good work and I will be back for sure.

Room Tip: try and get the executive room with a view of the locks, they are awesome rooms!!! Plus try the spic...
See more room tips
  • Stayed April 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SSN123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicosia, Cyprus
Level Contributor
37 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 27 April 2012

This hotel is in a great location, right next to Camden Lock. The rooms are comfortable. Nothing fancy about it, but you don't need much more in London.

Hotel staff polite, but not particularly helpful.

PS: Don't pay for breakfast, it's not worth it as it is below average quality and there are dozens of restaurants in the area for great breakfast.

  • Stayed April 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank a0lin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnCamdenLock, Manager at Holiday Inn London - Camden Lock, responded to this review, 1 May 2012
I am struggling to understand where we've gone wrong here, probably you could help me?

We will be trying not to take it personally yet we, Camdeners, are very passionate. We do put our heart into welcoming our guests and whatever we do. So we might have to realise that, maybe, we cannot seduce everyone ... but this is very frustrating for us.

At least, we got a 5 out of 5 for your beauty sleep, and this is what matters most ... for most hotels. Will we get another chance one day to WOW you possibly?

I shall certainly hope so. In the meantime, thank you for taking of your time to feed us back.

Eddy BROSSE
Deputy General Manager
Holiday Inn London Camden Lock
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
co kerry, ireland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 23 April 2012

I stayed here for 2-nights (18 and 19 April'12) and would have nothing but praise for this hotel. Well situated, close to tube, etc. There is a very relaxed atmosphere, the staff are very professional, friendly and helpful. Lovely room, really clean and plenty of space. I will most definitely stay here again and would recommend it.

  • Stayed April 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank tillycokerrt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
California
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed 19 April 2012

We just got back from staying at this holiday inn. It is located close to the tube station (about 5 minutes walk). However, it's located on the northern line and resulting in doing more transfers to more touristy locations. We've been to London almost 10 times and liked being in the center of town. This is a bit out of the way for us. The front desk was friendly. The rooms good size (european standard) for the 4 of us. I don't know when the hotel was built, but it seemed really new. The room was clean, beds comfortable, bathrooms well equipped. So why only 3 stars? I really hate when hotels nickel and dime you. There is no free wifi at the hotel. I knew that before hand. But they charge a per hour rate at their business center. This is really the first time I stayed somewhere when they did that. They gave us a complimentary 15 minutes pass for printing out our boarding pass. For a new, modern hotel in 2012, I expected more. Charge a few more bucks/pounds and include these amenities. That said, there are free wifi places around. The wagamama (noodle soup place) across the street.
The camden lock area is full of street markets. A lot of tattoo/piercing shops and what not. We've enjoyed strolling around. All said and done, we won't stay here again.

Room Tip: Ask for a room facing the lock.
See more room tips
  • Stayed April 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank mamaanjeli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnCamdenLock, Manager at Holiday Inn London - Camden Lock, responded to this review, 20 April 2012
Good to read that you felt our hotel was new ... since it is 8 years old. So at least, we're doing something right here; we do maintain our proud property rather well.

We are bang in the middle of Camden and access to the city centre is truly easy as you noticed, as you reach the very centre in minutes. From there, one do, as one would from anywhere, have to change to wherever one intend to go and visit. It is very straight forward and the newest alternative is the Barclays Bike, for rent just outside the hotel (GBP 1.00 a day!).

Internet access is being discussed intensely out, about and within our company of course. Access to the Business Centre is free, the one you enjoyed. WiFi in rooms is chargeable although at a fair price, with two levels of service according to your needs (standard & business). Our intentions are not to take money off you and leaving you to feel short changed though, hence our network is well maintained, fast and secured. Anyhow, we did hear you and something is being done about it. Thank you for raising the issue, this will actually help us (although I can't develop too much on that one!).

... yet, the Camdeners are feeling a little frustrated though as they feel they deserved a "4 star". And, if you don't come back, how are we going to make sure we wow you?!

Please make sure you still visit us when you pop by Camden Markets, on your next trip over the Pond ... it'd be nice to treat you. You see, we do enjoy ... gently gently ... "killing our people with love"!

Thank you!

Eddy
Deputy General Manager
Holiday Inn London Camden Lock
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol, United Kingdom
Level Contributor
86 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed 16 April 2012

Have staying here several times over the last few years and never been disappointed.
This time around treated ourselves to penthouse room on top floor with balcony. Booked ahead on a non cancelable rate and hardly more expensive than flex rate on a standard room.
Not too lucky with room allocation though as it was more on the side rather than overlooking the Canal where you'd want to be. Lovely spacious, well appointed room though.

  • Stayed April 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Mark201105
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn London - Camden Lock

Property: Holiday Inn London - Camden Lock
Address: 30 Jamestown Road, London NW1 7BY, England
Phone Number:
Region: United Kingdom > England > London > Camden
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#169 Romantic Hotel in London
#188 Family Hotel in London
#191 Luxury Hotel in London
#213 Business Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Holiday Inn London - Camden Lock 4*
Number of rooms: 130
Official Description (provided by the hotel):
Welcome to the Holiday Inn London - Camden Lock. This modern, stylish central London hotel is located in the heart of fashionable Camden Town & directly overlooking Regent's Canal. Camden Town, Euston, St Pancras & Kings Cross Tube & Rail stations are located only minutes from the hotel with easy access to the Eurostar International Terminal at St Pancras. There are regular links to Heathrow, Gatwick, Stansted and City airports via King’s Cross, St Pancras, Paddington & Victoria rail stations and the Underground. The hotel is located outside the congestion charge zone. The Holiday Inn London - Camden Lock is sitting by Camden Markets and within walking distance to Regents Park, London Zoo, Lords Cricket Ground, Jazz Café, Koko & The Roundhouse Theatre. Make yourself comfortable in one of our 130 well-appointed rooms; with 1 or 2 double sized beds, plenty of room to swing a cat, hi-speed WiFi internet access (FREE in all public spaces) and also terraces for our fabulous Penthouse rooms! The Holiday Inn London - Camden Lock now offers all-day dining menu throughout for your anytime and 24Hr munchies. The hotel also boasts 6 function rooms including the Glasshouse on the Lock with floor to ceiling windows can accommodate up to 350. The additional 5 conference rooms accommodate 4 to 180 delegates perfect for all occasions. See our event page for more and do look us up here, on TripAdvisor! ... more   less 
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Also Known As:
Holiday Inn London - Camden Lock Hotel London
Holiday Inn Camden Lock
London Holiday Inn

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