I was telephoned after arriving in London to be told by staff at the hotel they had to give my room away to someone else. I insisted they must find me something else as I had already paid a deposit. The caller was rude and hung up saying leave it with me. I arrived and paid £60 for a double room. I opened the door with a key (not a keycard), to bunkbeds, barely any room to move, curtains were rags nailed over the window, no tv, no kettle, no toilet, no shower, no hanging space, not even a bar of soap.
I had been in London for surgery and didnt have the energy to dispute at the time. I booked the hotel through TravelStay and complained through them. They have not published my feedback and weeks later the manager still has not called back.
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- Also Known As:
- The w14 Hotel London