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Reviews (579)
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Reviewed July 23, 2017 via mobile

I'm fairly open minded when it comes to visiting hotels I never complain but oh my god .
First impressions rooms cleanliness check in sleep facilities great can't mark them down.
But then it come to our party freshening up & coming down for a bite to eat there was one women manning the whole of the reception the restaurant was full & her & the chef were the only members of staff in the entire place on a Saturday night.
We want to bar for 3 drinks 45 minutes waiting to get served another 10 min waiting for the drinks.
All the food that was ordered she said she was putting on the room bill but we had already paid and she never added anything to the system so I bet all the food orders must have been £200 wasn't paid she never added onto system & most of party I was with had already checked out.
But the morning after there was 5 staff & no work.
Seriously would not recommend more staff needed & serious customer service training required.
Also I forget to mention once food was ordered it took them another hour to bring the food.

Stayed: July 2017, travelled with family
Thank lollylou1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express London - Golders Green North, responded to this reviewResponded August 14, 2017

Hi lollylou1980,

Thanks for choosing Holiday Inn Express London Golders Green (A406) UK and leaving your honest feedback.

I am sorry to read that your stay was not exceptional because of some issues, particularly with your dining experience and level of service received. All the issues you have raised are shared with hotel management for future improvements and retraining in customer service.

I know that this stay may not have been the best but I am hopeful for another opportunity to welcome you back for an improved experience.

Many thanks,

Ronald R.
Case Manager
IHG Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 14, 2017 via mobile

Visited the hotel for two nights, where all the staff are helpful and friendly. Just to mention a few names but not limited to: Donotre, Beverley, Jonolenke and Nishant thank you and keep up the good work :)

Bhavesh

Stayed: July 2017, travelled with family
Thank bhavesh1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nirmala L, Manager at Holiday Inn Express London - Golders Green North, responded to this reviewResponded July 20, 2017

Dear bhavesh1980,

We would like to thank you for your beautiful 4 star review. Your kind words of appreciation to our team is motivating us to move forward with excellent customer service in future.

Once again thank you very much for your short and sweet review.

Yours Sincerely,
Nirmala L
Sales Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 12, 2017

clean hotel , basic breakfast , you will have to use buses to reach tube or use the bus ,
the hotel service is fine ,there is parking space, the hotel is in good location for hendon brent cross golders green as well as for those as business in north London or using luton airport. the tv system needs an urgent upgrade the wi fi needs to be strengthen.

Room Tip: upper floors back side
  • Stayed: June 2017, travelled on business
    • Value
    • Rooms
    • Service
Thank 43sharon43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nirmala L, Manager at Holiday Inn Express London - Golders Green North, responded to this reviewResponded July 13, 2017

Dear 43sharon43,

Thank you for your comprehensive review regarding your stay with us. It is great to know that you found our hotel clean & location convenient for your travel. The points have been noted in regards to TV & Wi-Fi and will be passed to higher management team for review.

Once again, thank you very much for review.

Sincerely,
Nirmala L
Sales Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 12, 2017 via mobile

As a regular and loyal guest at this hotel for last 10 years and after r years of moaning they have changed the beds at last. What a great nights sleep - just to put up proper black out curtains and it will be perfect.
Now just the Tv's and carpets

Stayed: July 2017, travelled on business
Thank Adrian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nirmala L, Manager at Holiday Inn Express London - Golders Green North, responded to this reviewResponded July 13, 2017

Dear Adrian S,

Thank you for your beautiful 5 star review. It is great to see you happy with the new beds. Please note TV will be changed soon, I will pass your concern about the carpet to my management team for the review.

Once again, thank you so much for being our loyal guest. We look forward to have your continuous loyalty in future.

Sincerely,
Nirmala L
Sales Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 6, 2017

we have been forced to use this hotel on a few occasions for work, everything its a night mare.
staff are rude, and just dont care.As i have a Scottish accent it seems its my fault they struggle to understand me, it helps if they actually listen to you instead of tapping on a computer.
i actually hate all dealing with hotel. the prices they quote are very different than prices in line.
safe to say house keeping does not look under the beds on a daily basis.

  • Stayed: May 2017, travelled on business
    • Value
    • Cleanliness
    • Service
Thank roadrunnersrus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nirmala L, Manager at Holiday Inn Express London - Golders Green North, responded to this reviewResponded July 20, 2017

Dear roadrunnersrus,

Thank you for your candid review regarding your stay with us. We are sorry our service did not live up to your expectations. Rest assured we take all feedback seriously as it helps us to rectify those areas which needs improving.

Thank you once again for your review.

Sincerely,
Nirmala L
Sales Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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