It's not too often that I stay in a large hotel chain that behaves like a boutique hotel and demonstrates that they truly care for their guest.
The check in process is innovative. No counters, no line ups. You sit on sofas in the lobby and an employee offers you a drink before checking you in with his ipad.
Beds and rooms are very comfortable and every no alcoholic beverage or snack from our room mini bar was free.
In the afternoon/evening, you can get drinks (including wine/beer) in a private area of the lobby. Friends were meeting us at the hotel and we asked if we could have a glass of wine with them before going out. The hotel employee's response was "your guests are our guests". There was no extra charge.
The hotel is conveniently located at the Liverpool station (rooms are quite - there is no train noise). However, if you are traveling on holiday, this is not the best part of town to go out at night. We had a difficult time finding a fun restaurant we could walk to. The hotel did give us a good recommendation, but choices were limited.
Upon departure, the hotel saw that we had quite a lot of luggage (+ 4 passengers) so they organized a large cab to pick-us up in front of the hotel.
I would stay there again.
- Official Description (provided by the hotel):
- Uncover the first of Hyatt's Andaz brand, and redefine your personal style at Andaz Liverpool Street. Located in the heart of the city, this London 5-star luxury hotel provides the perfect location for both business and leisure. One of the original London railway hotels, formerly opened as the Great Eastern, the Andaz is housed in a beautiful redbrick Victorian building dating back to 1884. Once inside, it transforms into a 21st century masterpiece, with 267 beautifully appointed modern guest rooms. Walking through the doors of the only Liverpool Street hotel, you are immediately greeted by an Andaz Host and invited to relax in the Andaz Lounge. Sip a complimentary beverage while the check-in comes to you via handheld iPads. Internet access, local landline phone calls and non-alcoholic mini-bar are provided complimentary for all our guests throughout their stay. Andaz Liverpool Street is included in 2013's Conde Nast Traveller Gold List. ... more less
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- Also Known As:
- Andaz Liverpool Street Hotel London
- Hyatt London