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All reviews car park shopping centre free breakfast beans easy parking lovely hotel good size stayed here for one night room was spotless pleasant stay night's sleep couldn't do enough member of staff excellent stay excellent value for money katie cleveland
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Reviewed January 27, 2021 via mobile

Stayed here for work and didn’t have any issues. The staff were all friendly and helpful. I don’t really have much to say as the circumstances dictate. But the room was clean and thats the main thing. Choose your parking spot carefully because of the pigeons other than that I’m done.

Date of stay: January 2021
Trip type: Travelled on business
1  Thank Chris N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed January 25, 2021 via mobile

I stay in hotels a lot for work and the holiday inn express in Middlesbrough is definitely the best!! Vicky is amazing nothing is too much hassle and she is always willing to go the extra mile to make sure you have everything you need.
The rooms are always spotless and the food is always delicious.
The toolbox and card in my room when I checked in was really appreciated

Date of stay: January 2021
Trip type: Travelled on business
Thank adzwall88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed January 25, 2021 via mobile

Wonderful surprise after checking back in at the holiday inn express. Checked in as usual at reception and Vicki was on, she is a wonderful member of staff and very helpful

from Paul, John and Adam from tarmac

Date of stay: January 2021
Trip type: Travelled on business
Thank Paul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed January 19, 2021

Alastair and Vicki are the two most helpful and pleasant staff we have experienced at a hotel. We work away a lot and usually don't get treated like this. Highly recommend this friendly hotel. From the boys at Tarmac

Date of stay: January 2021
Trip type: Travelled on business
Thank PaulS1234273862
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded January 20, 2021

Hi Paul, thanks for taking the time to leave us such amazing feedback! We are so happy you find the team all so friendly and we can't wait to welcome you back soon #TEAMHIEX

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 26, 2020 via mobile

Our stay was fine. The staff were really very lovely and helpful, very friendly and easy to chat to. The room was clean and shower was powerful. Not enough pillows but a member of staff kindly brought us another one each. Location is good. The main bonus is that the rooms were very dark and there was no noise from outside. The curtains keep out all light to the extent that when we woke up late mid-morning after our first night we both thought it was the middle of the night as it was so quiet and dark. Because the room was so dark and there was no noise from outside, we both got a great night's sleep every night.

Issues- the layout is very odd. To get to our room we had to get a lift up to one floor, walk along a long corridor and then get another lift down to another floor, then walk along another corridor. It got a bit annoying after a couple of days.
Breakfast was a small selection and served quite early. Noises from corridors/neighbouring rooms very easily heard.
It wasn't amazing but it wasn't bad either and if you're looking for a town centre option it'll do just fine.

Date of stay: September 2020
Trip type: Travelled as a couple
Thank Fadedbackpack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded November 23, 2020

Hi Fadedbackpackthanks for taking the time to leave us such a great review! We really love receiving feedback as it gives us a chance to work on any issues we have so thank you!
The team will be thrilled to hear your lovely comments and I can't wait to tell them.
I'm glad you enjoyed your stay and found the hotel to be so quiet and that you had a brill sleep!

I do appreciate the layout of the hotel is quirky but glad to hear once you eventually made it to your room it was worth the wait! We really hope to welcome you back soon, and if you contact us directly - we will be sure to allocate you room nearer the lifts :-)

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