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LikeDiningOut
Bury St. Edmunds, United Kingdom

Top hotel in perfect position!

5.0 of 5 bubblesReviewed Aug 28, 2024
We needed to be in Norwich for a couple of days, so stayed in the BW Anneslely House Hotel. Over many years, we have often stayed here. On this recent stay, the service was, as always, excellent. This hotel has the advantage of being a very short walk to the city centre with its many shops, covered market, cafés, restaurants and cinemas, etc.
Date of stay: August 2024
Room Tip: This hotel has its own private car park.
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shellie Miller, General Manager at Best Western Annesley House Hotel, responded to this review
Responded 5 weeks ago
Dear Guest,

Thank you for taking the time to leave a review regarding your most recent stay. I am delighted to hear you enjoyed your time with us and thank you for your wonderful comments.

I do hope we have the pleasure of welcoming you back soon.

Kind Regards,
Emily Maher
Duty Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,027)
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Traveller rating
568
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All reviews coach house garden house city centre conservatory restaurant lovely hotel main road ten minute walk spa bath breakfast and dinner comfortable bed plenty of parking excellent stay within easy walking distance excellent breakfast good size road noise visiting norwich
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Reviewed August 15, 2024

Excellent stay in the garden house, two nights peacful clean and breakfast was good, ample free parking, walking distance to town, staff helpful, have stayed before and would return again if visiting norwich i would not hesitate to recomend .

Room tip: The garden house is peacful away from other rooms.
Date of stay: August 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank kingscliffEssex
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shellie Miller, General Manager at Best Western Annesley House Hotel, responded to this reviewResponded August 15, 2024

Dear Guest,

Thank you for taking the time to leave a review regarding your most recent stay.

I am delighted to hear you enjoyed your time with us and thank you for your lovely comments. We all look forward to welcoming you back in the future.

Kind Regards,
Emily Maher
Duty Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 8, 2024 via mobile

Lovely hotel very closely located to Norwich city centre. Staff were very professional and friendly. Room (executive double) was very well appointed. A fan was provided (understandably there is no ac) which was myycch appreciated. The shower caddy for personal effects was a nice touch.

Date of stay: August 2024
Trip type: Travelled with friends
Thank Josephine W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shellie Miller, General Manager at Best Western Annesley House Hotel, responded to this reviewResponded August 9, 2024

Dear Mrs Winwood,

Thank you for taking the time to leave a review regarding your most recent stay.

I am delighted to hear you enjoyed your time with us and thank you for all of your kind comments. I do hope we have the pleasure of welcoming you back in the future.

Kind Regards,
Emily Maher
Duty Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 23, 2024

The Hotel was lovely in a really good location. The Staff were exceedingly friendly, helpful and welcoming.
I ate in the restaurant as was late in and so glad I did as the food was amazing. So glad I did as would have missed a great meal and was very good value for money too.

Date of stay: July 2024
Trip type: Travelled solo
Thank Louise T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shellie Miller, General Manager at Best Western Annesley House Hotel, responded to this reviewResponded July 25, 2024

Dear Miss Twitchett,

Thank you for taking the time to leave a review regarding your most recent stay.

I am thrilled to hear you enjoyed your time with us and thank you for all of your wonderful comments. I do hope we have the pleasure of welcoming you back in the future.

Kind Regards,
Emily Maher
Duty Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 21, 2024

The welcome was friendly and little touches such as umbrellas for guests were very welcome as we had a lot of rain on our touring holiday. The room was clean, spacious and comfortable with storage space for clothes. However, we weren't keen on the steep narrow and winding staircase up to our room! Tricky as although we were only staying two nights, it was part of a tour so we had two big suitcases. The water pressure in the bathroom was very low at some points.

Room tip: Check where your room is located if you have mobility issues or a lot of luggage!
Date of stay: July 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank LeoJoan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shellie Miller, General Manager at Best Western Annesley House Hotel, responded to this reviewResponded July 21, 2024

Dear Guest,

Thank you for taking the time to leave a review regarding your most recent stay. I am thrilled to hear overall you enjoyed your time with us and thank you for your kind comments.

Sorry to hear you struggled with the stairs up to your room, due to our buildings being Georgian and Grade II listed we do have a few steep stairs and winding corridors. We would have been more than happy to offer you an alternative room had we known.

I do hope we have the pleasure of welcoming you back in the future.

Kind Regards,
Emily Maher
Duty Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 11, 2024

Nice hotel, very clean and the staff are very friendly and professional.
The only problem I found was that the sign at the roadside advertising the location, is woefully small, I passed it twice before I saw it!!
Other than that, very nice place to stay and I highly reccomend it.
Lots of off road parking.

Room tip: Keep your eyes open for the very small roadside sign.
Date of stay: July 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ianrE9759MG
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shellie Miller, General Manager at Best Western Annesley House Hotel, responded to this reviewResponded July 12, 2024

Dear Guest,

Thank you for taking the time to leave a review regarding your most recent stay.

I am delighted to hear you enjoyed your time with us and thank you for all of your kind comments. Unfortunately we are unable to change our sign as we are located in a conservation area and this is all the council would allow.

I do hope we have the pleasure of welcoming you back in the future.

Kind Regards,
Emily Maher
Duty Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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