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Reviewed April 13, 2018

My Wife and I stayed for three nights at the Novotel , York just after Easter. Overall , it was an enjoyable stay. Check-in was efficient and the Staff throughout the Hotel were friendly and attentive. The Bedroom was modern , clean and comfortable and reasonably well-appointed. Buffet Breakfasts were substantial , with a choice of hot and cold food items. A good Bar that stayed open throughout the day. The Hotel has a good location , with a 10 minute walk to some of the key attractions. Sleep quality was generally good. I would therefore recommend the Novotel , York without hesitation.

Room Tip: End of corridor Rooms tend to be quieter !
  • Stayed: April 2018, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank BROMLEYKENT90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaximeDupont, General Manager at Novotel York Centre, responded to this reviewResponded April 30, 2018

Dear BROMLEYKENT90,

I am glad we covered the areas that were important to you.

Thank you for posting and recommending the hotel and hope to welcome you back again.

Kind regards,

Kai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 13, 2018

I was very impressed with this hotel and the family room we were given which was light airy and modern. Breakfast was good and plenty of choice was available.
We also ate in the restaurant in the evening and the food was good and not too expensive. The kids liked the pool although not too many can go in at the same time so be prepared to wait in busy periods and don't forget to give your name to reception when you want to use it as they do a queuing system.
Overall woudl definitely stay here again.

  • Stayed: April 2018, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank LichTriv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaximeDupont, General Manager at Novotel York Centre, responded to this reviewResponded April 30, 2018

Dear LichTriv,

Thank for the the great review as well as the recommendations to other guests.

We will be delighted to welcome you back again.

Kind regards,

Kai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 11, 2018

Received a very warm welcome on check in from a lovely young man. Arrived at our room to discover that we had been made “guest of the day” this included a room upgrade,a plate of sweet treats,2 free drinks and 20% off our food bills.The room was very nice.... recently refurbished and had everything we needed.The bathroom had a bath and a separate shower cubicle.The toilet was also separate at the other end of the room.We headed down to the bar where we had a couple of drinks served again by a very nice girl,we mentioned we were heading our for dinner later and she kindly offered to book us a taxi.Breakfast was plentiful and although I imagine the breakfast room gets busy we were there about 8 and it was fine. The only thing I felt was missing was some water in the room .A really nice hotel with I have to say exceptionally good staff ( which is not always the case)I will be returning in October.

Room Tip: Room 108 was nuce
Stayed: April 2018, travelled as a couple
1  Thank Westyorkshire5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaximeDupont, General Manager at Novotel York Centre, responded to this reviewResponded April 30, 2018

Dear Westyorkshire5,

If you were pleasantly surprised, we are extremely happy.

Thanks for the 5* review. I hope your stay in October is even better.

Kind regards,

Kai

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Reviewed April 10, 2018

Recently returned from a great time In York with my partner and 2 little girls aged 1 and 5. We booked the Novotel because of the swimming pool and central location.
We checked in online a day or so before, we arrived at the hotel at 12pm, we knew our room wouldnt be ready so the very friendly and helpful chap behind the desk offered to store our case while we headed out for the day and gave us a map to help us. He was also kind enough to arrange our request of having a bath in the room. Hotel was not far from centre, 5 minute walk or so
We went for a swim later when we got back, the changing rooms are small with 1 shower and no toilet in the changing room itself but the girls had a great time splashing in the pool.
Breakfast was great, full english plus cereals, fruit, pastries , waffles and loads of juices to choose from.
Nice hotel, nice and clean and looked after. Would stay here again for sure.

  • Stayed: April 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank t0nybee_123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaximeDupont, General Manager at Novotel York Centre, responded to this reviewResponded April 30, 2018

Dear t0nybee_123,

Thank you for reviewing the hotel.

We are pleased to see that another family has enjoyed their stay with us.

Hope to see you again soon.

Kind regards,

Kai

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Reviewed April 9, 2018

Stayed here with my wife, 3 year old and 1 year old. The hotel is 10 minutes walk from the centre of York so well located. The welcome was very good and the children received a free toy each. The room was fantastic. Just a standard room but it was recently refurbished so had a clean modern look. We had a double bed, single bed and cot, and there was still plenty of room. The beds were extremely comfortable and we all slept well. We also had a fridge which is always nice. We booked breakfast at £12 per adult and the children ate free. We were not sure about doing this as it seemed quite expensive but we were pleased we did as it was excellent. Lots of hot and cold options to choose from. The hotel also boasts its own swimming pool which the children were excited about. On the first day however it was full. The staff only allow a certain number in at once and even though we did get to use it, the pool was extremely busy every day and most times of the day. There is an adult only session between 6.30pm and 7.30pm. The only other downside to the hotel is the parking charge of £12 per night.

This was certainly an excellent stay and if we return to York in the future, this will be our first pick of hotel.

Stayed: April 2018, travelled with family
1  Thank Manb0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaximeDupont, General Manager at Novotel York Centre, responded to this reviewResponded April 30, 2018

Dear Manb0,

Thanks for the great review. Glad you liked our spacious newly refurbished rooms. I am also pleased to see you enjoyed our breakfast spread.

Hope we see you again soon.

Kind regards,

Kai

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