Great location but reception staff had a terrible attitude, bordering on downright rude ......very unfriendly and unhelpful. Rooms were fine but would avoid in future simply based on the terrible front line service.More
- Free Wifi
- Breakfast included
Great location but reception staff had a terrible attitude, bordering on downright rude ......very unfriendly and unhelpful. Rooms were fine but would avoid in future simply based on the terrible front line service.MoreShow less
Thanks for taking the time to share your feedback. I'm extremely sorry to hear the welcome you received was not good and clearly this is not acceptable. We pride ourselves on delivering a high level of customer service and a warm welcome so its disappointing to hear we didn't get it right this time. I will share your comments with the Front Office Manager who will look into why we failed on this occasion. I assure you this is not our usual standard and I thank you for sharing your feedback and giving us this opportunity to improve our guest experience.
Road trip with my daughter, was very disappointed with the reception staff, attitude, and lack of help from porter,room was clean and comfortable did not like restaurant, not inviting, staff very friendly but food awful
Thank you for sharing your recent experience. I'm personally disappointed to hear that you felt let down by our staff. We pride ourselves on our Yes I Can service and friendly team so I'm not too sure where it went wrong during your stay but rest assured I will be discussing your feedback with my team an d addressing any issues. I can only apologise for your experience and assure you this isn't the norm here, as you will see from other reviews.
Had a good convention here in the park hotel York the staff are helpful food is nice,and is very central with nice views of the city,the hotel is very good for conferences,and I woul stay here if visiting the city for pleasure I found it a very pleasurable stay.
Thank you so much for letting us know how much you enjoyed your stay. It means a lot to the team who work so hard to know that their efforts are appreciated. I hope we have the pleasure of welcoming you back again in the future.
Very nice hotel very clean and staff helpful and friendly and not to far from the centre ,although the car park is not very big we did manage to park the car ,check in was good we got there early but staff let us leave how bags
I'm so pleased you had a good stay; thanks for sharing your feedback.
Excellent location. Our room was overlooking the Ouze as i requested also chocolates as a treat for my husbands birthday(Thanks). Very clean room with enough facilities for overnight stay. Car park next door costing£12 for 24hrs. Enjoyed wk end in York. Would return.
Thank you for your kind words. I will share them with the team here.