This hotel definitely isn’t the worst hotel but it’s far from where you would expect a Hilton hotel to be. We had upgraded the room to a deluxe room which included some added extras, upon arriving we were informed that this particular hotel no longer offers some of the extras and that they had not ordered some of the items, not the end of the world given all that’s going on with hospitality especially but confused why the website let us upgrade the day before when none of the extras were available?! The room itself was very basic even thought it was sold as ‘deluxe’ but had a great view of Cliffords Tower. The bed wasn’t very comfy and as it’s December we would have benefitted from more than a thin duvet. In terms of COVID you couldn’t fault the staff, all had masks on, there was hand sanitisers available and everyone stayed their distance. The room was clean and included some nice toiletries. The staff on the check in desk were nice and friendly and the check in process was nice and quick. The location of the hotel was the best part, it’s quite literally in the centre and suited us perfectly. It’s a shame that the hotel was so basic and dated. More
- Visit hotel website
- 1 (877) 666-0134
- Free parking
- Restaurant
- Room service
- Bar/Lounge