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All reviews double tree warm cookies monkbar hotel heating cooling system beautiful reception hotel appears to have overlooked the courtyard asked for extra pillows king room free parking space comfortable temperature squeaky floorboards first floor blue badge monk bar reception area is hotel is clean
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Reviewed July 3, 2018

Good location near shops and bars , this hotel is clean and and well thought out, our room was an outside one , spacious with all you need there, bed was great , the gerneral areas are thought out and comfortable , will definitely stay here again when in York.

Stayed: July 2018, travelled as a couple
Thank Serena T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
matthewr0se, Guest Relations Manager at DoubleTree by Hilton York, responded to this reviewResponded July 4, 2018

Good morning Serena, thank you for completing the review regarding your recent stay with us at our property. Your business is important to us and we value the feedback, so we can keep delivering high standards of service and improve the overall experience in the future. I am so very pleased to hear you enjoyed all aspects of your stay and we look forward to your return visit very soon. Thank you for the high rating. We very much appreciate it. I do hope that you had a great time in the city of York. Kind regards, Matthew Rose, Duty Manager.

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Reviewed July 1, 2018

Loved everything about this hotel, the position,so convenient for everything in York. Great restaurants close by,great shopping. The breakfast at the hotel really good value for money. We came back to the hotel and before getting ready to go out again we sat with a drink in the courtyard and chilled just brilliant. The room was perfect,while towels, lovely toiletries plenty of hot water, lovely choice of coffee, breakfast tea and fruit teas and biscuits, really good hairdryer. Cannot wait to stay again

Room Tip: Quiet room,
  • Stayed: June 2018, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Jayne T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
matthewr0se, Guest Relations Manager at DoubleTree by Hilton York, responded to this reviewResponded July 1, 2018

Good morning Jane, thank you for completing the review regarding your recent stay with us at our property. Your business is important to us and we value the feedback, so we can keep delivering high standards of service and improve the overall experience in the future. I am very pleased to hear you have enjoyed all aspects of your stay with us celebrating your birthday. Many happy returns from us all here at the hotel. Thank you for the high rating. We very much appreciate it. I do hope that you had a great time in the city of York, again, many thanks and hope we can welcome you back in the future. Kind regards, Matthew Rose, Duty Manager.

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Reviewed July 1, 2018

Having stayed at other Double Tree Hilton hotels we were expecting a really lovely room only to be very disappointed. The room was really cramped, to get past the front of the bed you had to walk sideways due to it being so close to the table. The tea tray was sat in the wardrobe and to plug in the kettle we had to place it on the floor! We were really taken aback to see that there was only half the curtain on the rail not covering the full window. To say this room with the parking permit cost us £221 I have to say it was not worth half that price. They only plus point was the large screen TV. This was certainly not what we were expecting from the Hilton chain!

  • Stayed: June 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank KarenMants
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
matthewr0se, Guest Relations Manager at DoubleTree by Hilton York, responded to this reviewResponded July 1, 2018

Good morning Karen, thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We are reviewing your comments with our team as we continually work to improve our guest experience. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback. Kind regards, Matthew Rose – Duty Manager.

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Reviewed June 27, 2018 via mobile

Here at the moment... bar staff excellent and bar, cafe etc look amazing. Our room has small and limited bathroom compared to bedroom. Air con non existent.. the outside corridor is far cooler as are other public areas. Reported to staff several hours ago but nothing different so resorting to turning it off and opening windows = road noise as nothing has changed from earlier reports
Very disappointed as cards in room suggest we report anything we are unhappy about and we did . Bathroom is extremely tight with wobbly seat and missing sink tap parts too

Stayed: June 2018, travelled as a couple
2  Thank Lynsey S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
matthewr0se, Guest Relations Manager at DoubleTree by Hilton York, responded to this reviewResponded July 1, 2018

Good morning Lynsey, thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and your comments will help us as we continually work to improve our guest experience. I am very pleased to hear you enjoyed our newly refurbished public area spaces. Due to the proximity of our Hotel to the surrounding road networks there can be occasions when city centre traffic is more audible. We do endeavour to create the best experience for our guests to ensure your stay with us exceeds the standards you expect. Based on this if any of our guests feel unhappy with any part of their stay we are more than happy to suggest alternative rooms or rectify issues that may occur. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are extremely satisfied. Thank you again for your time and feedback. Kind regards, Matthew Rose - Duty Manager.

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Reviewed June 26, 2018 via mobile

Pros
* Nice location, close to tourists’ attractions
* Friendly staff, especially those at the restaurant
* Spacious lobby

Cons
* Room close to a busy street and noisy
* The air con in the room was noisy, but the staff said nothing could be done
* No one helped us with our luggage, and no one sowed us to our room

Stayed: June 2018, travelled with family
2  Thank tsunado
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
matthewr0se, Guest Relations Manager at DoubleTree by Hilton York, responded to this reviewResponded June 26, 2018

Good morning Tsunado, thank you for the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Due to the proximity of our Hotel to the surrounding road networks there can be occasions when city centre traffic is more audible. We do endeavour to create the best experience for our guests to ensure your stay with us exceeds the standards you expect. Based on this if any of our guests feel unhappy with any part of their stay we are more than happy to suggest alternative rooms or rectify issues that may occur. Overall, I hope you had a lovely time visiting York and all it has to offer. Thanks again and hope you will be back with us so we can provide you with a superior service. Kind regards, Matthew Rose, Duty Manager.

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