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“Too pricey for what you get.”
Review of Ibis York Centre

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Ibis York Centre
Ranked #39 of 47 Hotels in York
London
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Too pricey for what you get.”
Reviewed 5 June 2012

Arrived at this hotel on Saturday. Staff were ok, but due to Ibis's seeming confusing website we were given a triple room. We are a couple and had to push the twin beds together. The staff said that we should have called to confirm, but the confirmation remail did not say anything about calling in advance.

After a long day of tourism, we came back around 10 and went to bed. Going to sleep was hard enough with the creaking floor boards and thin walls where you can hear other guests.(my partner wore earplugs)But then at 6:45 we were woken by music which we thought was coming from downstairs. When I called reception to complain. I was told "no its actually here at reception. I'll just turn it off".

The breakfast was fairly average and the cooked meat that was offered appeared to have been there for a couple of days.

Our room was cleanish, but lacked basic things like a dustbin, hangers, and toliet brush in the bathroom.

All in all as much as we enjoyed York and it is a fantastic little city. I felt that this hotel was overpriced and not as well maintained for the price we paid.

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
2 Thank Marc E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helen E, Guest Relations Manager at Ibis York Centre, responded to this review, 20 June 2012
I'm disapointed to hear that you didn't enjoy your recent stay.

Since your visit I have requested that there is no music played in reception after 10pm so as to cut down on the noise.

All Ibis rooms have the same facilities in them and I'm sorry that this was not to your liking.

Should you want to visit us in the future please feel free to contact me directly and i can pre allocate the correct room type for you.
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Rating summary
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Traveller tips help you choose the right room.   Room tips (254)
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Norwich, United Kingdom
Level 4 Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 4 June 2012

Car parking is very. very limited. Previous guest had left a cup of brown/yellow besdie the bed for us, which was nice! Broken fire door at top of stairs slammed continuosly during the night. "nd night we had no sleep at all, due to a hen night arriving back @ 3 a.m. + carrying on with their party. We would have gone to reception, but had had enough by then, so waited a bit longer + packed + left (cutting short our trip by a day) Check the reviews, York is a stag/hen destination now (as can be witnessed by the vomit trails around town in the mornings) + the Ibis is a covenient hotel for them. As the walls are paper thin, you will need ear plugs. Most of the staff we spoke to were nice + a lot of the issues were not directly the fault of the hotel. I try not to be too negative in my reviews, but there weren't many positives to our stay. Sorry Ibis :(

If you are going on a stag/hen do it's fine, otherwise i would only go during the week..

Room Tip: Ear plugs! If the room next door has pink baloons on the door + hen party banners, ask to be moved...
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  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank astramax151
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helen E, Guest Relations Manager at Ibis York Centre, responded to this review, 20 June 2012
I am sorry that you didn't enjoy your recent stay with us.

the point you mentioned regarding the fire door slamming has now been rectified and I have passed our the housekeeping issues to our head housekeeper who has sent her apologies.

Please contact me in the future for any bookings and I can allocate a quiet room prior to your arrival.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Maidenhead, England
Level 6 Contributor
196 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 31 May 2012

The Ibis Hotel is located about a kilometre from the tourist centre of York and it provides good basic accommodation. The beds are made of hardboard so don't expect anything fancy but the mattresses make for a good night's sleep. Carpet's are very thin so expect noise from rooms above if there are school parties staying. The fact that school parties can afford the Ibis shows that this is a reasonably priced hotel. If you're looking for luxury then you should expect to pay for it and go elsewhere. Staff are certainly frendly and helpful.

Room Tip: Rooms at the back are likely to be quieter and if at all possible ask to avoid proximity to school p...
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  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Shieldsman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helen E, Guest Relations Manager at Ibis York Centre, responded to this review, 20 June 2012
Thank you for your kind review regarding your recent stay.

I'm happy to hear you enjoyed the hotel as a base for your stay.

Should you visit us in the future don't hesitate to contact me directly at the hotel should you require a quiet room.
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Level 5 Contributor
72 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 31 May 2012 via mobile

Just 10 min walk from train station , 10 min walk to shambles and old city area , the room just average for an ibis hotel , small but clean , breakfast is average

Stayed May 2012, travelled with friends
Helpful?
Thank Henry W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helen E, Guest Relations Manager at Ibis York Centre, responded to this review, 20 June 2012
Thank you for taking the time to leave a your review.

I'm glad to hear our ibis was up to the usual standard of the group.

I'm happy to find that the situation of the hotel suited you for your stay.
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newry city
Level 4 Contributor
35 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 29 May 2012

Wonderful staff very helpful had a problem first night however it was sorted out next day by a wonderful lady Helen Eades managers.

On our return from a great day sightseeing Helen had left us a lovely bottle of wine in an ice bucket very welcoming after such a hot day and a note hoping everything was satisfactory with our stay.

This hotel is a budget hotel but deserves better reports. Very central to York city just ten minutes walk close to everything will go back next time in York.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank NewryCityFoxylady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helen E, Guest Relations Manager at Ibis York Centre, responded to this review, 20 June 2012
Thank you for leaving such a lovely message.

I'm happy to hear that the hotel met your needs during your stay.

thank you for choosing Ibis York and i lookforward to welcoming you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Lothian
Level 5 Contributor
30 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 28 May 2012

Just returned from a stag weekend in York and can't compliment the staff at this hotel enough. The hotel is just a few hundred yards from York station and similiarly distanced from the market gate area of the city. Lots of pubs and nightlife near by.

The staff were very friendly and took care to ensure some of the casulaties of the weekend were looked after and put to bed in the right rooms.

Rooms lean, with basic services and a clean and modern cafe / restaurant although we didnt try the food.

Room Tip: Most rooms face a side street so it was quiet at night
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  • Stayed May 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank C4mrin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helen E, Guest Relations Manager at Ibis York Centre, responded to this review, 20 June 2012
Thank you for your kind review.

I'm happy to hear that our staff helped you during your stay.

I'm also happy to hear that the location suited the needs of your party.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Galashiels, United Kingdom
Level 6 Contributor
122 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 27 May 2012

stayed here for a stag doo and had a great time 17 guys and were well looked after by helen lisa and jade nothing seemed to much trouble for them even though we might have been a bit loud at times breakfast was ok and rooms were spot on hotel sits on the edge of york center but 10 minute walk and your in the mix all in all great little spot at a good price

  • Stayed May 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank doddsy69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helen E, Guest Relations Manager at Ibis York Centre, responded to this review, 20 June 2012
Glad to hear you enjoyed your recent stay.

Thank you for giving a mention to my team, who are happy to hear there efforts have been remembered.

We look forward to welcoming you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ibis York Centre

Property: Ibis York Centre
Address: 77 The Mount, York YO24 1BN, England
Region: United Kingdom > England > Yorkshire > North Yorkshire > York
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #39 of 47 Hotels in York
Price Range (Based on Average Rates): $
Hotel Class:2 star — Ibis York Centre 2*
Number of rooms: 91
Official Description (provided by the hotel):
Ibis York Centre hotel is a budget hotel, located at the gates of the city walls, within a short walking distance from the Train Station and the main city centre. The National Railway museum and York's Racecourses are within a short driving distance. The en-suite accommodation comes with internet access and with satellite TV. Facilities include Café and bar offering hot and cold snacks 24 hours a day, WIFI, and two modern meeting rooms. Parking £7 per 24 hours. ... more   less 
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Also Known As:
Ibis York Centre Hotel York
Accor York Centre
Ibis Hotel York
Hotel Ibis York

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