Stayed overnight trip for a Christmas shopping trip in York. Checked in late and needed to go straight out for food. The staff were efficient and took out luggage straight to our room allowing us to head off. On getting back late we went to our room on the lower ground floor. The room was decent but very narrow - no issue and the free tuck box was a nice touch.
Now I come to why this hotel got 3 not 5 stars...... in short we were woken at 8am by what we presume were staff (there was a staff only sign on the door next to our room) getting a conference ready and making loads of noise going up and down the corridor. There was also banging every so often and a bit of noise throughout the night. It didn't ruin the stay and at least the main noise wasn't super early but expected more especially when a guest has do not disturb on their door. Would have mentioned this on check out but wasn't asked how the stay was and wasn't that big a deal to bring up specifically.
Everything else about the hotel was very nice including the little garden at the front and decor / ambience inside.More
- Free Wifi