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Reviews (1,735)
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Reviewed December 9, 2017

It is walking distance from the town centre and has a decent car park (reasonable charge, but it is outdoors, so no valuables in the car). We booked a Standard Double, which was advertised as having a Kingsize bed, but that turned out to be a "UK Kingsize", which is not our idea of Kingsize. Apparently, the superior rooms have proper sized beds. That said, the room was warm, clean and everything worked. The shower was better than average. The free wi-fi was good. The staff were friendly and helpful. We had breakfast (no other meals), which was OK, but they could sacrifice some of the gimmickry for better food - rubbery microwaved pancakes, awful coffee (could have had espresso/cappuccino, but they didn't tell us that), poor bacon, tinned mushrooms. "Continental' breakfast was much better and the porridge was superb. We would go back, principally because of the convenient location, but would go for a bigger bed and take more care over breakfast; BUT it is a decent no frills hotel.

  • Stayed: December 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank Tarzanstripes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
711Mike, Guest Relations Manager at Hotel Indigo York, responded to this reviewResponded December 10, 2017

Thank you so much for leaving your feedback with us about your recent stay.

Standard kingsizes, as you discovered, are different in the UK to US King size beds. Our superior rooms doe have a super kingsize bed in them which will be the same size to a US standard kingsize. Sorry for the confusion this may have caused.

As for your breakfast, all hot items are prepared in house daily by our chefs, the mushrooms are sauteed freshly each day, but i am sorry to hear that you didnt enjoy the coffee. Our servers will happily make you coffee from the machine behind the bar if you ask.

We really appreciate your comments as they will help us to improve the experience for yourselves and other guests in the future. We look forward to welcoming you back next time
Kind regards,
Leanne Cooke
Assistant Guest Relations Manager.

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Reviewed December 7, 2017

This is a very nice hotel that is centrally located in the heart of York. The rooms are a bit small (by American standards) but very nicely appointed. The hotel staff was very accommodating to all of our requests and very helpful in getting us around and making reservations. The hotel bar and restaurant was a plus also as we were there on a very crowded weekend and these two places served as a nice quiet get-away from the hustle and bustle of the city streets. Lots of good restaurants located nearby.

  • Stayed: December 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Theil13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
711Mike, Guest Relations Manager at Hotel Indigo York, responded to this reviewResponded December 10, 2017

Thank you so much for your wonderful comments about your recent stay with us. I am so pleased to hear you had a great stay and found our staff to be accommodating to your needs.

We look forward to welcoming you back again soon.

Best Wishes,
Leanne Cooke
Assistant Guest Relation Manager

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Reviewed December 6, 2017

Stayed here for one night, wished it could have been longer. Room very comfortable with great bed. Would just have liked a flatter pillow, but that’s just my preference. Good stocked fridge with fresh milk, colas, water and some nibbles, all free. Great coffee machine too. Breakfast variety very good but a little busy, that’s a popular hotel for you and as it’s handy for the centre of York there were several business people staying. Staff are so helpful and friendly, especially the person on reception.
Will certainly recommend this hotel and hope to return myself.

Stayed: November 2017, travelled with family
Thank AVA2325
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
711Mike, Guest Relations Manager at Hotel Indigo York, responded to this reviewResponded December 10, 2017

Thank you so much for your lovely comments about your recent stay with us. We are so pleased you had a great experience and look forward to welcoming you back again soon.

We really appreciate the comments about the helpfulness of the staff, and will make sure that they hear your feedback.

Best wishes,
Leanne Cooke
Assistant Guest Relations Manager

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Reviewed December 6, 2017

This was our third stay at Hotel Indigo, and it was as fantastic as ever. We stayed in one of the superior rooms and it was perfect. This hotel is cosy, welcoming and probably the best hotel we have ever stayed in. The staff are lovely, the rooms are immaculate and all of the extras (Nespresso machine, Sky TV, free snacks and drinks), just make it even more special. I recommend this hotel to everyone I know and we will continue coming here for the foreseeable future.

Room Tip: It is definitely worth booking the superior room
  • Stayed: November 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Cakeroo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
711Mike, Guest Relations Manager at Hotel Indigo York, responded to this reviewResponded December 10, 2017

Thank you so much for leaving your feedback about your stay! We are so pleased to hear that you keep coming back.

We appreciate the comments about us being the best hotel you've stayed in, that is a great accolade to accomplish!

We look forward to welcoming you back again soon.

Best Wishes,
Leanne Cooke
Assistant Guest Relations Manager

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Reviewed December 5, 2017 via mobile

If you're looking for a cosy, friendly, well equipped and exceptionally friendly hotel where high quality is in abundance then this is the place. Upon check in you're greeted with a warm smile from the front of house staff. The rooms are are very well equipped with a huge bed, a well stocked fridge and everything you'd need for a one night stop over or a longer stay.

The WiFi is quick and reliable and the decor of the whole hotel is warm. It makes staying away from home very easy.

The food in the restaurant is very tasty and you can tell it's made using the best ingredients.

As a IHG Gold member, every effort is made to accommodate my preferences and makes being a scheme member so worth it.

Please keep up the great work . Will definately be back as my hotel of choice when in York.

Stayed: December 2017, travelled on business
Thank SSN123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
711Mike, Guest Relations Manager at Hotel Indigo York, responded to this reviewResponded December 10, 2017

What a fabulous review to read! Thank you so much for leaving such great feedback for us.

We are so pleased to hear that you had a great experience with us and you found us all to be so friendly and accommodating.

We aim to keep up the great work and look forward to welcoming you back in the not to distant future!

Best Wishes,
Leanne Cooke
Assistant Guest Relations Manager

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