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“Very relaxing and friendly”
Review of Hotel Indigo York

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Hotel Indigo York
Ranked #3 of 47 Hotels in York
Certificate of Excellence
Reviewed 10 December 2017 via mobile

Just returned from a lovely weekend in York.the hotel is in a lovely quiet location.it is a ten minute walk to the shops but a good 30 minutes to the train station.however there are some lovely little shops on the walk.everyone that works at the hotel was very friendly. The room was lovely as was the bathroom. The mini bar with milk/watwr/chocolate and raisins was a bonus.the bed was very comfy even if you did need a ladder to get on breakfast was Lovely.the pancakes were lovely and you can make your own waffles.we ate in the hotel in the evening and the food was lovely,different but tasty.there is a good choice of drinks and cocktails.the only negative we had was on a very cold night we had the heating on full but we were froze.the breeze blowing through the window was incredible. I tried to block it off with cushions.not sure what changed on Saturday night but even though it was colder outside the room was a lot warmer. Would definitely recommend this hotel,we will be returning.

Stayed: December 2017, travelled with family
Thank Bailey090
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
711Mike, Guest Relations Manager at Hotel Indigo York, responded to this reviewResponded 5 weeks ago

Hi There,

Thank you so much for your wonderful feedback about your recent stay and experience here at Hotel Indigo York. We are so pleased to hear that you had a great time with us.

We do not have a ladder to help you in the beds but if required there is a step!

We really appreciate your comments and look forward to welcoming you back again soon.

Best Wishes,
Leanne Cooke
Assistant Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 9 December 2017

It is walking distance from the town centre and has a decent car park (reasonable charge, but it is outdoors, so no valuables in the car). We booked a Standard Double, which was advertised as having a Kingsize bed, but that turned out to be a "UK Kingsize", which is not our idea of Kingsize. Apparently, the superior rooms have proper sized beds. That said, the room was warm, clean and everything worked. The shower was better than average. The free wi-fi was good. The staff were friendly and helpful. We had breakfast (no other meals), which was OK, but they could sacrifice some of the gimmickry for better food - rubbery microwaved pancakes, awful coffee (could have had espresso/cappuccino, but they didn't tell us that), poor bacon, tinned mushrooms. "Continental' breakfast was much better and the porridge was superb. We would go back, principally because of the convenient location, but would go for a bigger bed and take more care over breakfast; BUT it is a decent no frills hotel.

  • Stayed: December 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank Tarzanstripes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
711Mike, Guest Relations Manager at Hotel Indigo York, responded to this reviewResponded 10 December 2017

Thank you so much for leaving your feedback with us about your recent stay.

Standard kingsizes, as you discovered, are different in the UK to US King size beds. Our superior rooms doe have a super kingsize bed in them which will be the same size to a US standard kingsize. Sorry for the confusion this may have caused.

As for your breakfast, all hot items are prepared in house daily by our chefs, the mushrooms are sauteed freshly each day, but i am sorry to hear that you didnt enjoy the coffee. Our servers will happily make you coffee from the machine behind the bar if you ask.

We really appreciate your comments as they will help us to improve the experience for yourselves and other guests in the future. We look forward to welcoming you back next time
Kind regards,
Leanne Cooke
Assistant Guest Relations Manager.

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Reviewed 7 December 2017

This is a very nice hotel that is centrally located in the heart of York. The rooms are a bit small (by American standards) but very nicely appointed. The hotel staff was very accommodating to all of our requests and very helpful in getting us around and making reservations. The hotel bar and restaurant was a plus also as we were there on a very crowded weekend and these two places served as a nice quiet get-away from the hustle and bustle of the city streets. Lots of good restaurants located nearby.

  • Stayed: December 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Theil13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
711Mike, Guest Relations Manager at Hotel Indigo York, responded to this reviewResponded 10 December 2017

Thank you so much for your wonderful comments about your recent stay with us. I am so pleased to hear you had a great stay and found our staff to be accommodating to your needs.

We look forward to welcoming you back again soon.

Best Wishes,
Leanne Cooke
Assistant Guest Relation Manager

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Reviewed 6 December 2017

Stayed here for one night, wished it could have been longer. Room very comfortable with great bed. Would just have liked a flatter pillow, but that’s just my preference. Good stocked fridge with fresh milk, colas, water and some nibbles, all free. Great coffee machine too. Breakfast variety very good but a little busy, that’s a popular hotel for you and as it’s handy for the centre of York there were several business people staying. Staff are so helpful and friendly, especially the person on reception.
Will certainly recommend this hotel and hope to return myself.

Stayed: November 2017, travelled with family
Thank AVA2325
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
711Mike, Guest Relations Manager at Hotel Indigo York, responded to this reviewResponded 10 December 2017

Thank you so much for your lovely comments about your recent stay with us. We are so pleased you had a great experience and look forward to welcoming you back again soon.

We really appreciate the comments about the helpfulness of the staff, and will make sure that they hear your feedback.

Best wishes,
Leanne Cooke
Assistant Guest Relations Manager

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Reviewed 6 December 2017

This was our third stay at Hotel Indigo, and it was as fantastic as ever. We stayed in one of the superior rooms and it was perfect. This hotel is cosy, welcoming and probably the best hotel we have ever stayed in. The staff are lovely, the rooms are immaculate and all of the extras (Nespresso machine, Sky TV, free snacks and drinks), just make it even more special. I recommend this hotel to everyone I know and we will continue coming here for the foreseeable future.

Room Tip: It is definitely worth booking the superior room
See more room tips
  • Stayed: November 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Cakeroo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
711Mike, Guest Relations Manager at Hotel Indigo York, responded to this reviewResponded 10 December 2017

Thank you so much for leaving your feedback about your stay! We are so pleased to hear that you keep coming back.

We appreciate the comments about us being the best hotel you've stayed in, that is a great accolade to accomplish!

We look forward to welcoming you back again soon.

Best Wishes,
Leanne Cooke
Assistant Guest Relations Manager

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Reviewed 5 December 2017 via mobile

If you're looking for a cosy, friendly, well equipped and exceptionally friendly hotel where high quality is in abundance then this is the place. Upon check in you're greeted with a warm smile from the front of house staff. The rooms are are very well equipped with a huge bed, a well stocked fridge and everything you'd need for a one night stop over or a longer stay.

The WiFi is quick and reliable and the decor of the whole hotel is warm. It makes staying away from home very easy.

The food in the restaurant is very tasty and you can tell it's made using the best ingredients.

As a IHG Gold member, every effort is made to accommodate my preferences and makes being a scheme member so worth it.

Please keep up the great work . Will definately be back as my hotel of choice when in York.

Stayed: December 2017, travelled on business
Thank SSN123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
711Mike, Guest Relations Manager at Hotel Indigo York, responded to this reviewResponded 10 December 2017

What a fabulous review to read! Thank you so much for leaving such great feedback for us.

We are so pleased to hear that you had a great experience with us and you found us all to be so friendly and accommodating.

We aim to keep up the great work and look forward to welcoming you back in the not to distant future!

Best Wishes,
Leanne Cooke
Assistant Guest Relations Manager

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Reviewed 5 December 2017

My husband & I stayed here overnight at the beginning of December to visit the lovely Christmas market. The hotel check in is at 15:00, we found the hotel easily & arrived early to drop the car off. The car park is a two minute walk/drive away from the hotel. The staff on arrival were friendly, although initially couldn't find our booking? We were directed to the car park & given a ticket to place in the car window. Overnight parking is £12.50 but on arriving at the car park there was no room so we parked in the adjacent car park (which wasn't any more or less secure) & only paid £9.00 for the overnight parking. Be warned though the machine does not take cards so you need plenty of change! When we went to check in later the gentleman on reception made sure the parking was removed from our bill. Our room was on the second floor. Large spacious & well equipped. Quality décor, clean & large comfortable bed. Plenty of towels, bathrobes & slippers. Mini fridge with nibbles & chocolate & fresh milk to make tea & coffee. A safe, ample storage & large clean bathroom with rainfall shower. We only ate breakfast at the hotel which we thought was a little overpriced compared to some five star hotels in the area. Full cooked breakfast available cooked to order. Selection of breads, muffins, croissant, cereals, continental meats, cheese, fruit juices, waffles, fresh fruit. All very tasty & well presented with organised efficient, friendly staff. My only slight complaint was the plates were cold & the food not very hot but only a minor grumble. We would definitely recommend & stay at this modern central hotel in the future.

  • Stayed: December 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank Lesley G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
711Mike, Guest Relations Manager at Hotel Indigo York, responded to this reviewResponded 10 December 2017

Hi Lesley,

Thank you so much for taking the time to leave us feedback about your recent stay with us. We are so pleased that you and your husband really enjoyed your experience, and hope that we can welcome you back again soon.

Thanks also for the detail about breakfast, we are so pleased you found the staff friendly and it was organised. We will use your comments to improve our services for yourselves and future guests.

Best wishes,
Leanne Cooke
Assistant Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Indigo York

Address: 88-96 Walmgate, York YO1 9TL, England
Phone Number:
Region: United Kingdom > England > Yorkshire > North Yorkshire > York
Hotel Style:
Ranked #3 of 47 Hotels in York
Price Range: $137 - $308 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Indigo York 4*
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