Good value for money however was not impressed with the breakfast. The bacon was dried up and new fresh bacon was only put out for staff when the restaurant closed.i have no problem with staff eating what is left but the food should be fresh for guests as well.
Booked for a night out with work as it was cheaper than other budget competitors, I must admit I wasn't expecting much for the £35 I paid. However greeted at reception with a warm welcome and thought so far so good. I was given a room on the 3rd floor. I must admit I was well impressed, massive room and bathroom, comfy bed what more could you want for the price, I would recommend to anyone. #betterthantravelodge
Dear Andybull1980,
Thank you very much for your epic review!
I am so happy to read that you were pleasantly surprised and we exceeded your expectations. Thank you for the kind comments about our team.
Please let us welcome you again sometime very soon!
Warm wishes
Rafaela Dias
Assistant General Manager
Ibis Northampton
So basically I paid 250 pound for early check-in then I was told by staff laughing at me, that the hotel was full the night before,(why did they let me pay then) then we were woken up each day by workers it was like a hostel not a hotel, then to be told it wasn't th workers it was the fact they put us right under the gym, and there's nothing she could Do, and the never cleaned are room for two days then for some reason I've only received 150 pound of my deposit, and they only way I can contact them is threw email, disgusting service!!
Dear Luke B,
Thank you for taking the time to share your feedback.
I am sorry to hear about your dissatisfaction regarding early check in. Early check in is available from 9:00am and is subject to availability, however, you came to the hotel around 6:00am and demanded to be checked in. As we were fully booked the night before, there were no available clean rooms this early in the morning.
We recorded your contact number and our supportive team rang you once a room was made available, shortly after 9:00am.
After you reserved your room, you were asked if you would like to do online check in by email, which you did and on our website you requested that your card was pre-authorised prior to your stay, to cover all your expenses. The total unused amount remaining has been released back following your check out.
I apologise for any shortage of service you experienced.
Sincerely
Rafaela Dias
Assistant General Manager
Ibis Northampton
Came here for a one night and had the best tine ever the staff were absolutely amazing Sergio victor adrian Christine and usit were so friendly and kind and had lovely conversations with all of them and made us feel like we was at home with friends could not recommend this place more absolutely lovely bye thank you for cheering me up I needed it 💕💕
Ibis northampton staff were very helpful at the front desk staff.
The Room i was given could do with sprucing up especially in the toilet.it looked tired and you would like like to take a shower.
I would have helped if the tv was on the wall at least.
It was a place i would stay if i was stranded and didnt have a choice.It was not that that bad but compared to holiday inn i have visited this was disappointing.
I guess the friendly staff made up for the disappointing room
