Have stayed in this hotel many times before. We always feel very welcome and nothing is a bother for the staff. They always make time to have a chat with our young children too. Location is perfect, in town and close to where our family that we visit live.
the location is excellent for the theatre, car parking and town centre. very professional pleasant staff. the room was better than expected and breakfast was very fresh and very well cooked. We normally pay 3 or four times more than to stay at other well known hotels. premier inn actually beat the others in some areas, well done to the staff who were all great. get your car parking validated on check out, overnight parking cost us two pounds!
I attended with my 6 year old. The attentiveness of staff was outstanding. They all acknowledged him and were very pleasant. This is our second time at this hotel. He loved it the first and our reason for returning again. I guess the fact his best friend lives nearby contributes to its attractiveness
Stayed here for one night with my boyfriend. Everything was lovely - the room was clean and comfy, as was the bathroom. However, everything changed at 3:30am when the fire alarm was set off. An extremely loud and piercing alarm sounded but no lights came on, not even an emergency light. I can’t explain how terrifying it was to be in the pitch black with this alarm sounding! Once leaving the room and going down we found out it was a false alarm so we could return to our rooms. This was good news, however, we were so traumatised that we couldn’t get back to sleep properly for 3 hours. Therefore our ‘premier’ nights sleep turned out to be a lot of stress and not a lot of sleep.
I understand it is not the hotels fault that someone set the alarm off. Although, I do believe there should be some form of light in each room that when the alarm comes on the light does too. This will erase the chance of you being plummeted into darkness and a piercing noise - as it is terrifying.
Our room was good for the money but our sleep was disturb as the fire alarm went off at 4am in the morning which cause everyone to go downstairs to be told it was a false alarm, also the room next door to us they kept banging on our door which was between our rooms and highly disturbing
