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“Disappointing overnight stay” 3 of 5 bubbles
Review of Ibis Nottingham Centre

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Ibis Nottingham Centre
Ranked #20 of 54 Hotels in Nottingham
GreenLeadersBronze level
A TripAdvisor Member
“Disappointing overnight stay”
3 of 5 bubbles Reviewed 20 March 2012

Stayed here on the night of 16th March 2012. Front desk service was efficient enough and the room was clean. The bathroom/ shower lacked the usual samples of shower gel, shower cap etc. the towels were more the size of hand towels rather than bath towels. The television did not work very well, as the digital signal kept breaking up

  • Stayed March 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rac6160, General Manager at Ibis Nottingham Centre, responded to this review, 1 April 2012
Thanks for your comments follwoing your recent stay with us @ Ibis Notitngham Centre. During your stay with us the television company were doing some work with the transmitter which has now been completed. As we are a budget hotel we do not provide little bottles of shampoo/shower gel/shower caps. Soap is provided along with showergel/shampoo in a dispencer in the shower.
Hope we are able to welcome you back again soon.
Richard Carline - General Manager - Ibis Nottingham Centre
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Scunthorpe
Level Contributor
119 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
3 of 5 bubbles Reviewed 17 March 2012

My wife and i stayed at this hotel on the night of the 16th March 2012. Of all of the Ibis hotels we have stayed in whist touring eurpoe over the recent years, This is the worst one we've stayed in. The bed was hard. The towels in the bathroom/shower were small more like hand towels than bath towels. The television didn't work very well, the digital signal kept breaking up

  • Stayed March 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Cornishpastie45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rac6160, General Manager at Ibis Nottingham Centre, responded to this review, 1 April 2012
Thanks for your comments following your recent visit to Ibis Nottingham Centre. I am sorry to learn that you were not entirely happy with your stay. The hotel has the standard ibis beds and towels that are in the majority of the hotels. We are looking to replace all beds within the hotel by the end of 2012 with a differnt type. During your stay the television company were doing some work on the local transmitter which has now been completed.
Richard Carline - General Manager - Ibis Nottingham Centre
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belfast, United Kingdom
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 14 March 2012

Stayed at the hotel while over seeing the ice hockey in the Nottingham arena. A mic hotel in a good location and very convenient for the local pubs and a short walk from the arena. The staff were pleasant and helpful and the room was clean and comfortable. The only problem was no sleep timer on the television. Will defiantly consider stay here in the future.

  • Stayed March 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Robert S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rac6160, General Manager at Ibis Nottingham Centre, responded to this review, 1 April 2012
Thanks for your review following your recent stay with us @ Ibis Nottingham Centre, great to hear that you will stay with us again. Richard Carline-General Manager-Ibis Nottingham Centre
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birmingham
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 bubbles Reviewed 6 March 2012

Obviously my last review was not positive enough - so it was removed. I must have put too much detail around the Police investigation and lack of hotel security systems.

In a nutshell - I would urge people not to stay here. I had a mobile phone and Ipod stolen from my room. Customer service not good. Police looked into it. Case closed as nothing could be evidenced. No CCTV in corridors. No individual electronic audit trail for entry into the room especially when the manual key can be used to gain entry into the room. IT IS MY OPINION that the hotel security needs to be looked into so that they are able to evidence breaches.

After being insulted on a number of occasions by the hotel, their insurance company and my response to their head office and their press relations office implying a small claims court claim, I was reimbursed.

Very very poor. I hope this post is not taken down!

  • Stayed January 2012, travelled with friends
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank visnadi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rac6160, General Manager at Ibis Nottingham Centre, responded to this review, 14 March 2012
Thanks for your comments:
1. On investigation the police could find no evidence to support your claim.
2. Ther lock read taken from your room confirms that only your room key was used to enter the room.
3. All hotels have an emergency manual key in case of automatic lock breakdown, our is locked in the hotel safe, which is under 24 hr cctv recording.
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Additional Information about Ibis Nottingham Centre

Property: Ibis Nottingham Centre
Address: 16 Fletcher Gate, Nottingham NG1 2FS, England
Phone Number:
Region: United Kingdom > England > Nottinghamshire > Nottingham
Amenities:
Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
#4 Green Hotel in Nottingham
#7 Romantic Hotel in Nottingham
#8 Family Hotel in Nottingham
Price Range (Based on Average Rates): $
Hotel Class:2 star — Ibis Nottingham Centre 2*
Number of rooms: 142
Official Description (provided by the hotel):
Ibis Nottingham Centre Hotel is ideally located in the vibrant Lace Market area in the heart of Nottingham. Capital FM Arena, Nottingham Arena and Royal Centre are a short walk away. Ideal for shopping and visiting tourist attractions and central to the vibrant nightlife of the city, Ibis hotel offers 24 hours snacks,free WiFi and all other standard amenities. Just 8 miles from the M1, J25 and 12 miles from East Midlands Airport. Getting to the hotel could not be easier with the main train and bus stations only 5 minutes walk way. ... more   less 
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Also Known As:
Ibis Nottingham Centre Hotel Nottingham
Accor Nottingham Centre

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