Some definite teething problems- not enough lockers; multiple lockers not working as the codes were jammed; website completely out of date saying that socks are needed, a waiver needs to be completed and complete lack of information about how to book the Tots session.
But... the activity itself is great. It was well enjoyed by the children. Glad that there is no longer a long safety briefing as this was tedious especially if it wasn’t your first visit.
The staff were constantly being called to the lockers to rectify code problems and dealing with other queries but remained calm and pleasant. I needed to be cautious about my young children and follow them around so this meant that I had to pay £9.99 just to follow my children, when I medically can’t actually bounce around. So pricing seems steep for supervising parents and for 4 year olds especially when there was no way to book the tots session online. So I paid £9.99 each for myself and young children. I wouldn’t pay that price again. I did enquire how to book the Tots session, in future, when I arrived but staff didn’t seem to know how to do this online / that there was no way to book it online and said to phone up. I was told that there is a 10-11am session when under 5s can use the whole area safely which I will phone up about in the future. My child did get knocked over and was hurtled backwards into a beam which was covered but still hard and she took a blow to the back of her head. The teenager who had knocked her down apologised and looked genuinely sorry but my child then clung to me for 20 minutes so I think the Tots session would be safer in future. Being 4 years old, the small Tots zone would have been too small so the 10-11am specific tots session seems perfect especially as better value for money too, if only we could have booked it.
Definitely would recommend the new Planet Bounce to older children and teenagers and hopefully if I give the Tots session a go, I’ll be able to recommend that too.
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