We had booked a one night stay here, attending an event in Jericho. The evening before we were due to arrive we received an email advising us that "a slight problem has arisen with your deluxe double room" and they had moved us to the Mercure Eastgate.
We were a little put out by this, the Mercure is further away from the event and the faffing around was going to eat into our schedule. However, on checking, we soon realised that this was an upgrade to a full service hotel with a free breakfast thrown in for good measure.
What's more, when we arrived at the Buttery to get details of the new arrangement, they gave us £10 towards additional taxi fares!
Based on the prompt, courteous and pleasant service we received at the Buttery I would certainly book a room there in the future - the location is perfect.More
- Free Wifi