Having stayed at this hotel before, we were looking forward to our stay - but this visit turned out to be a disaster! Having booked a SUPERIOR KING we did not expect to be kept awake until 2.30am in the morning by the thumping music from the bar below - AVOID any rooms located above the Slug&Lettuce if you want to enjoy your night!
Clearly a recurring problem that needs to be sorted out by the hotel!
To make matters worse, the thermostat in the shower was broken and turns round and round, hair on the bathroom floor and a AC unit that drips and clicks all night!
Clearly grumpy from no sleep, we thought breakfast might help - but this was just as bad as the room - clearly in need of some F&B training as the entire room we were sitting in were all complaining to staff. it took over 20 minutes and 3 requests for a cup of tea - other tables were complaining of where on earth was there breakfast - this was whilst most of the staff were wandering around doing nothing! No organisation or any clue to what they should be doing.
It amazes me how a what is supposed to be a great hotel can get it so wrong - although the Hotel Duty Manager was very helpful at check out, it ruined our weekend away.More
- Free Wifi
- Breakfast included