two older ladies made a booking with this hotel through booking.com, because the information given on the hotel web site, stated it was " a short level walk from the hotel into Ludlow. We checked this information on Google and found it is actually 2.2.miles away. We immediately rang to cancel the booking to find the answerphone didn't accept messages. Therefore, we rang early the next morning less than twelve hours after making the booking, to cancel the reservation as it was too far for us to walk into the town. We spoke to the owner who was extremely unpleasant, and in formed us in no uncertain manner we would not be allowed to cancel without incurring a £50.00 cancellation fee, even though this was two months prior to our booking, date, and despite the web site stating that if the room could be re--let there would be no charge. I was informed that the £50.00 was an administration fee, charged by Booking .com. When we contacted ,Booking. com they informed us they were willing to waive the charge, but the hotel refused. HAVE CANCELLED ,WOULDN'T RECOMMEND THIS HOTEL TO ANYONE
- Official Description (provided by the hotel):
- Overton Grange is a privately owned Country House Hotel located in Ludlow, Shropshire. Built in 1905, this beautiful wood-panelled Edwardian house is situated in a truly idyllic setting and provides the ideal place to escape the everyday. Settle in the Library, or Lounge, perhaps by the log fire, (wifi available in the lounge) looking out over stunning Shropshire countryside and gardens. Take the opportunity to enjoy our beautiful new Indoor Pool, Sauna and Health and Beauty facilities - treat yourself to a massage or treatments. Ideally located, we are a level walk from the market town of Ludlow famous for its Gastronomy, Shakespearean plays, bi-annual Food Festivals, Medieval Xmas Fayre, Arts and Antiques Fairs and fresh local produce market. ... more less
- Reservation Options:
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- Also Known As:
- Overton Grange Ludlow
- Hotel Overton Grange