There is a huge gap between the way this hotel is marketed, priced and sold and the reality of what it is actually like. Potential guests must really take this into consideration before booking. We agreed to pay £325 per night for a 2 night break and ended up leaving after one night. On arrival (at the not unusual hour of 8pm), it was clear that for a large property there were hardly any staff; the first room we were shown wasn't cleaned properly and some of the lights weren't working; the second room was better but was tired and the bathrooms were particularly dated. During breakfast we discovered a 'human hair' in the eggs benedict and none of the TV channels were tuned correctly in the room. In short, we couldn't relax and there were a series of problems that spoilt the stay. I spoke to Brian, a duty manager; who to be fair dealt with my complaints calmly and with speed, cancelled my second night and any extras we had consumed and seemed to show an all too familiar empathy with my problems. I suspected it wasn't the first time he had heard such complaints. The prices set an expectation that the hotel simply cannot meet. I suggest staying here once they have a makeover!
- Official Description (provided by the hotel):
- Perfectly situated in the heart of historic Bath and within walking distance of the major attractions and city centre, Macdonald Bath Spa Hotel is one of the leading five-star hotels is this popular destination. With years and years of history behind its wall and rich in character, the history is subtly complimented by modern facilities and amenities such as a relaxing spa and outdoor hydrotherapy pool. The food at Macdonald Bath Spa Hotel is simply outstanding and awarded two AA rosettes for quality and service in the popular Vellore Restaurant. Unwind overlooking the fabulous grounds with stunning views over the city. For that extra special treat, consider booking an Imperial Suite with its very own butler service, one of the best ways to stay in historic Bath. ... more less
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- Also Known As:
- Macdonald Bath Hotel Bath
- Macdonald Hotel Bath
- Bath Hotel Spa
- Macdonald Bath Spa