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“A tired and overpriced property....definately not 5 star” 1 of 5 bubbles
Review of Macdonald Bath Spa Hotel

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Macdonald Bath Spa Hotel
Ranked #17 of 34 Hotels in Bath
Certificate of Excellence
London
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“A tired and overpriced property....definately not 5 star”
1 of 5 bubbles Reviewed 30 April 2012

There is a huge gap between the way this hotel is marketed, priced and sold and the reality of what it is actually like. Potential guests must really take this into consideration before booking. We agreed to pay £325 per night for a 2 night break and ended up leaving after one night. On arrival (at the not unusual hour of 8pm), it was clear that for a large property there were hardly any staff; the first room we were shown wasn't cleaned properly and some of the lights weren't working; the second room was better but was tired and the bathrooms were particularly dated. During breakfast we discovered a 'human hair' in the eggs benedict and none of the TV channels were tuned correctly in the room. In short, we couldn't relax and there were a series of problems that spoilt the stay. I spoke to Brian, a duty manager; who to be fair dealt with my complaints calmly and with speed, cancelled my second night and any extras we had consumed and seemed to show an all too familiar empathy with my problems. I suspected it wasn't the first time he had heard such complaints. The prices set an expectation that the hotel simply cannot meet. I suggest staying here once they have a makeover!

  • Stayed April 2012, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
6 Thank Simon R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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4,073 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
southampton
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 30 April 2012

Very enjoyable stay.Wet weather on our first day so we stayed in and made use of the excellent spa . Would have preferred it to be adults only as it felt like a kids club in the pool. Noisy and lots of crying. Don't think they were staying at the hotel but simply paying to use the facility. It rather spoilt the ambience.
The bar and lounge were relaxing with attentive but not pushy staff. Evening meal excellent. Portion size ample - I hate being over-fed! Delicious petit fours. It will be nice when the dining room gets the new chairs they are expecting
Next day the concierge was most helpul directing us to Castlecombe & Lacock - two very pretty villages.

  • Stayed April 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank veronica p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arundel, United Kingdom
Level Contributor
21 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 30 April 2012

Spent one night recently at Spa Hotel. Did not match up to its 5* rating, more 4*. Staff very helpful but parts of hotel very shabby. Dining room very bland and some seats badly stained and with burns in them. Food excellent, well presented and very tasty. Room good size, nicely presented but walls very thin especially between floors. Spent an interesting time listening to the man in the room above who had bladder troubles using the bathroom a couple of times during the night. You could hear everything!

I was not happy that we and others had to queue for breakfast about 5 minutes and then having sat down with a cool coffee and toast had to remind the head waiter to take our order for a full english. No real apology forthcoming. Although the breakfast was very nice it was not worth £19.50.

Overall a lovely hotel but on the odd occasion resembled McDonald not Macdonalds.

  • Stayed April 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Arundel2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Congleton, Cheshire, United Kingdom
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 29 April 2012

Enjoyed our one night stay at Bath Spa. Hotel is in a good location just a 15 minute walk into the centre. Staff were friendly and attentive. Spa was great. Room was comfortable but not 5 star. Unfortunately the walls were thin as previous reviewers have pointed out so we could hear the people next door. Having read previous reviews about poor value in the restaurant, we decided to eat elsewhere and found a lovely Moroccan restaurant in the centre. Overall we would recommend the hotel if you can find a good deal on the room rate. Not sure it was worth what we paid for one night.

Room Tip: Ask for one without an adjoining door as this may mean better soundproofing
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  • Stayed April 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Fleurmort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Warwickshire, England
Level Contributor
192 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
4 of 5 bubbles Reviewed 29 April 2012

Stayed 1 night as the finale of a car tour of the SW with a group of around 20. On arrival the building is very impressive. The main car park is quite a hike from the reception - you can use their valet parking service (at a price) or drop bags off at the reception before you park if you prefer.

We have stayed around the world at many 4 and 5 star establishments - this has some of the usual 5 star trappings - flunkies to open the door for you, shiny brass trolleys to take your luggage to your room etc. And the exorbitant bar prices were definitely 5 star!

Bedroom adequate - however the rather tired fixtures and furniture (stained carpet, fraying armchair, bathroom grouting in need of bleach) was not 5 star. Nor was the buffet breakfast - at this level one expects hot food cooked to order.

Our dinner was average - and portions somewhat stingy. Three plates of grilled goats cheese starter on our table had to be sent back to get the promised cranberry sauce garnish - and came back having apparently been barely warmed by a blow-torch, rather than properly grilled to be bubbling and appetizing. "Chef Michel" would not have let them off the "pass"!

I would only return if a very preferential deal was on offer - if you want a true 5 star experience try elsewhere.

  • Stayed April 2012, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank GoodLifeForMe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 27 April 2012

Again a very nice stay. Recommended. Staff are very friendly, professional & very helpful. Not the budget option but worth it. Will definitely use again.

  • Stayed April 2012
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Stimpyprice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol, United Kingdom
Level Contributor
92 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
4 of 5 bubbles Reviewed 26 April 2012

I booked a WeightWatchers Magazine Spa Day including light lunch and a 30 min treatment. The Spa area was good, but I have a few points to make.

1. Only 1 locked changing cubicle, the rest of the changing room is open plan. A few more for those of us who prefer privacy would be a good idea.

2. There is a old school type drinking fountain in changing room. However, I needed the water to take tablets and there are no cups provided. You can only imagine the nightmare that was to swallow the tablets and slurp from a fountain at the same time!

3. There is no water cooler dispenser or complimentary tea in the Spa Reception, just a bowl of highly polished apples! Not sure if for decoration or eating purposes.

3. Relaxation Room which you are taken to after a Spa Treatment has herbal/fruit teas, but no breakfast tea, which would have been a nice touch, for those of us who prefer real tea.

4. Lunch in Al Fresco dining area was lovely... organic salmon, followed by chocolate brownie! Livio the Lunch Manager was great, attentive and welcoming.

5. Stopped for tea and scone afterwards, and nearly had a heart attack at the prices. £4.50 for pot of tea and £4.50 for 1 scone with cream and jam. Lovely, but over-priced I think.

Lovely day after saying all that, but only on a discounted special offer price I think.

  • Stayed April 2012, travelled solo
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank LindaValentine50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Macdonald Bath Spa Hotel

Property: Macdonald Bath Spa Hotel
Address: Sydney Road, Bath BA2 6JF, England
Region: United Kingdom > England > Somerset > Bath
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Bath
#6 Business Hotel in Bath
#8 Family Hotel in Bath
#9 Romantic Hotel in Bath
#11 Luxury Hotel in Bath
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Macdonald Bath Spa Hotel 5*
Number of rooms: 102
Official Description (provided by the hotel):
Perfectly situated in the heart of historic Bath and within walking distance of the major attractions and city centre, Macdonald Bath Spa Hotel is one of the leading five-star hotels is this popular destination. With years and years of history behind its wall and rich in character, the history is subtly complimented by modern facilities and amenities such as a relaxing spa and outdoor hydrotherapy pool. The food at Macdonald Bath Spa Hotel is simply outstanding and awarded two AA rosettes for quality and service in the popular Vellore Restaurant. Unwind overlooking the fabulous grounds with stunning views over the city. For that extra special treat, consider booking an Imperial Suite with its very own butler service, one of the best ways to stay in historic Bath. ... more   less 
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Also Known As:
Macdonald Bath Hotel Bath
Macdonald Hotel Bath
Bath Hotel Spa
Macdonald Bath Spa

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