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Reviewed March 14, 2012

Please check the room before you pay the second half of the money to the 'reception.' We were shown to our basement room, branded as a premium double which was located next to the service entrance. The room was absolutely tiny and decorated like an Amsterdam Brothel complete with provocative pictures on the wall. The 'receptionist' struggled to tell us what time breakfast was and answer any of the usual questions you expect to be answered when being welcomed to a hotel.

This place felt like being in a halls of residence. We paid 270 GBP for two nights. Despite being by the service entrance and having displayed the 'please make up my room' tab on the door, our room was not made up.

I second some of the comments on trip adviser, the hotel did stink of curry, the views out of the rooms were horrid (building site/ in our case the bins) and the service was worse than I have had was 'hostel' more than 'hotel' at best. We took taxis to and from the hotel into town as the location was not quite as described.

This hotel is a lottery winner's idea of class. The hotel needs Alex Polizzi to go in here and work her magic. The building is lovely and has lots of potential, from some of the comments from previous individuals who have stayed here remembering th 'glory days'
It really does seem to have lost its way.

Hotel owners if you are reading this please think about what service you are offering. £270 is a lot of money to charge individuals in any suburb hotel. Please think about neutralising the decor, taking the clutter out of the main corridors and dining room. Visiting ikea to buy matching service items for breakfast, purchasing top sheets for the beds, investing in new showers, cleaning out the luggage storage area (currently a dulux resting place), changing the lay out in the bar, removing those horrid plastic seats, removing the ill positioned chairs and sofas or placing covers on them so they don't look circa 1992, get matching suites in the bathrooms and not a broken addis bin. You should seriously think about reducing the number of rooms you have to optimise the space and make those premium rooms premium. It is obvious that you are unable to manage the room capacity both from a decor and chamber aiding capacity. By reducing the number of rooms and increasing the size of the existing rooms you will actually be able to charge more money for your rooms...

Please owners invest in this hotel or you will go bankrupt/shut down. I shall be advising booking.com that your photos are out of date and the description of the hotel is currently not correct. I went on the customer rating which was 4/5 and was foolish not to read the comments from guests. I am not sure how the 4/5 rating came about but I am pretty sure it didn't come from anyone that has actually stayed there...

Owners I look forward to hearing your response, but would love to see you turn this place around and visit in the future.

Best wishes,

Room Tip: Check the room before paying the rest of the money upfront....
  • Stayed: March 2012, travelled as a couple
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3  Thank Weekender450
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed March 9, 2012

We stayed in this hotel last weekend for our wedding anniversary and were worried after seeing the reviews but absolutely no complaints.Well cooked breakfast.Romantic nicely decorated room.Friendly staff.Completely enjoyed our stay no complaints.Will recommend and definately stay again.

  • Stayed: March 2012, travelled as a couple
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Thank bobydelhi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed March 6, 2012

Over Priced
Shabby
To double your enjoyment when visiting Bath, book somewhere else.

Room Tip: Read the reviews before booking!
  • Stayed: March 2012, travelled as a couple
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Thank Michelle P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed February 22, 2012

A nice hotel, comfortable room. The staff was very welcoming and took care of us well. The weather wasn't in our favour and so couldn't enjoy the city, but overall we enjoyed our stay. Thank you

  • Stayed: February 2012
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Thank Rajnikanth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed February 22, 2012

The hotel is situated towards the top of a very steep hill. while it is relatively easy to walk into the town you have to be fully fit to walk back. The building is attractive but not well maintained. The whole place is shabby with the canopy in the dining room filthy in places. There was no hot water in our room, the tap being at almost right-angles to the basin. When we mentioned this at reception the following day there was a dismissive response. Room was freezing and cramped. Pictures on walls cheap and tasteless. Breakfast very good (though I ordered fried egg and received poached and heard a foreign waitress insisting that a foreign guest had to have an egg of some sort because he wanted a "full English"!

  • Stayed: February 2012, travelled as a couple
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Review collected in partnership with Easytobook.com
1  Thank Climber318542
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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