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Reviews (563)
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Traveller rating
244
153
90
42
34
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All reviews fradley arms the pub restaurant next door wacky warehouse national arboretum adjoining restaurant busy road reception staff alton towers night's sleep ground floor evening meal main road plenty of parking home from home next morning would stay again
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99 - 104 of 563 reviews
Reviewed December 3, 2019

Date of stay: November 2019
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with premierinn.com
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews.
Reviewed November 25, 2019

Date of stay: November 2019
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with premierinn.com
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews.
Reviewed November 11, 2019

The hotel is sited perfectly for the National Arboretum so should reflect that. The hotel needs to be upgraded as does the restaurant next door. All equipment needs an upgrade including televisions. The rooms are small but fine, so remove the large grey sofa bed out. The lighting is dull at best. Its a superb hotel but need a bit if TLC

Date of stay: November 2019
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with premierinn.com
Thank yerman42
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed November 10, 2019 via mobile

We stayed here after attending a wedding nearby. We arrived early and asked if we could check as we wouldn't be back until very late. The kind lady on reception sort that out for us!

However the rooms and whole hotel itself is very much in need of a refurb. Everything was worn or damaged, including in the pub next door.

Not up to the usual Premier Inn standards.

The room though was very clean.

Date of stay: November 2019
Trip type: Travelled as a couple
Thank MatthewD113
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed November 5, 2019

I have given this one star which is entirely due to the very nice girls on reception. Apart from them the place is badly in need of a refurb - everything about the rooms is old and used - paint lighting bathroom. It is not at all up to Premiere Inn usual standards and you will be disappointed by what you find.

Room tip: wait until the whole place has had a badly needed refurb
Date of stay: October 2019
    • Value
1  Thank carol643
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
WhitbreadHotels, Guest Relations at Premier Inn Lichfield North East (A38) hotel, responded to this reviewResponded November 10, 2019

Hello Carol, thanks for taking the time to review our Lichfield North East (A38) hotel. Whilst I'm glad the team on reception were very nice, I'm very sorry to hear of the issues you had with the decor of your room. I can imagine this left you feeling very let down and this certainly isn't how we want our guests to feel.

Just so you know, I've now passed your comments to the hotels management team so they can look in to what improvements can be made going forward. We wouldn't want issues like these to continue so retraining for the House Keeping team will most likely be arranged to ensure the best service is being provided.

We hope this doesn't make you think twice about returning so please have confidence this isn't our usual standard and your comments will be picked up. If you'd like to discuss this further, please do so with our Guest Relations team who you can reach by calling 0333 003 0025 (option 1).

Thanks again for getting in touch and we hope to welcome you back again soon.

Ricky

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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