I had afternoon tea here on a Friday recently. After a slightly sticky start after my booking couldn't be found when I arrived, my guest and I were seated in the front lounge by a crackling fire. Our hostess for the afternoon (who I believe was called Sarah) was extremely helpful and gave great customer service. It was super to be served by someone who wasn't frazzled, gave eye contact, had a ready smile and could make small talk - not something found very often these days among hospitality staff. We had the afternoon tea, the sandwiches were nice (just a little too chilled for me) the scones were light and delicious and the homemade jams and clotted cream fabulous. Good choice of loose teas and the teapots and china were top class. Sarah continued to top up my teapot with hot water which was a nice touch. The cake selection was excellent, all handmade with wonderful chocolate work/decorations on a Christmas theme. The whole afternoon was unhurried and the lounge was quiet and felt quite private - great for a proper chat. I'd strongly recommend requesting the fireside seats if booking tea here. If the Swan can bring all their staff up to Sarah's standard then the customer service really would be five star.
- Official Description (provided by the hotel):
- Nestling in the Suffolk countryside, between Bury St. Edmunds and Sudbury, is The Swan Hotel & Spa in Lavenham, perhaps one of England's most iconic hotels. The Swan dates back to the 15th century when it played a key role in Lavenham's wool trade. Today it is a quintessential English country hotel and restaurant, proud of its achievement of AA 4 Red star, two AA Rosettes & Visit England Large Hotel of the Year 2013. Ancient oak beams and inglenook fireplaces blend beautifully with rich furnishings and fabrics to create the perfect ambiance for rest and relaxation. The historic old bar boasts a wonderful collection of memorabilia, including a wall signed by British and American airmen stationed at Lavenham Airfield during World War II. The Swan is a wonderful place in which to celebrate a variety of special occasions, including romantic weddings, christenings and family get-togethers. It is also a unique venue for seminars, meetings and conferences, where 15th century inspiration combines with 21st century innovation. ... more less
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- Also Known As:
- Lavenham Swan Hotel