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“Substandard restaurant”

Conservatory Restaurant
Ranked #86 of 119 Restaurants in Dorking
Restaurant details
Reviewed April 4, 2018 via mobile

I love Denbies wine estate - I cannot recommend a visit more highly - to walk, go on vineyard tours, buy wines etc etc. However I do not recommend going to the large cafe on the ground floor.
I went to an Easter family event and thought a cup of tea afterwards would be nice. It was not a good experience. Tea and cakes were ok - but not cheap. Tables were dirty, there was litter over the floor, staff were not smiley at all. No-one seemed to be even attempting to clear up.
Am I the only person who thinks that this is unacceptable? It lets down the fantastic brand that is Denbies.

1  Thank Intrepidtravellers_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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10 - 14 of 29 reviews

Reviewed November 16, 2017

The Conservatory is a fine place to have a relaxed bite to eat, especially when the sun is shining. It gets very busy, so can be noisy. The food and drink are OK: I think the sheer volume sometimes has an impact on quality: tepid drinks and lukewarm dishes are not uncommon and the staff are not overly friendly. Fresh cakes can be tasty and there's usually a choice of hot food. It is self-service, so there can be queues. It costs a bit more than you'd expect to pay for average food. In truth, I don't think anyone's really looked at how to cater properly for large numbers: it can seem a bit amateurish.

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Thank KevinHorlock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 19, 2017

The conservatory is a vast glassed-over room and counters of cold and hot food are the old-fashioned tray and queue system - which means cold or luke warm food by the time you reach your table if you've chosen hot dishes. The food was okay but not hot (I had minute steak, saute potatoes and cauliflower at £9.95 - not that cheap). Coffee was excellent and hot! Not enough staff for the volumes served and no smiley faces.....

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1  Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 17, 2017

Visited with my wife and was very impressed. The restaurant has a large selection of hot and cold food, which tastes excellent and is reasonably priced.

Thank AlanB1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 15, 2017

To be sure of finding a table, avoiding excessive queues and full fresh food choices we all arrived at 11.45am and went straight to the ground floor atrium restaurant. Tables? - yes plenty but almost all piled up with dirty plates and previous customers' debris, all needing clearing and wiping down - at 12.00 noon! No staff in sight - so had to do it ourselves - great start. 4 attractive hot dish choices - beef, chicken, salmon and a veggie option, cafeteria style. The sole lad serving was already screaming for more beef. The girl on the single till was very slow and we watched our meals cooling. Almost invisible wine list (in a vineyard!) from which to make an informed choice, and the reasonably valued red wine option was actually French (!) with the local 'own-brand' at a seriously heavy mark-up (the uninitiated need to beware if you're looking for a 'Denbies' experience). With five seated we wondered what had happened to the other three - answer - there was a delay on more roast potatoes (at 12.00 noon!) - so they waited, and waited! Our vegetarian was then shocked to see the serving lad use the same utensil with the meat dish. Makes you wonder what goes on, out of sight, in the kitchen? Awareness - training? The food itself was ok, average, not particularly good value, plenty (including National Trust, say) do it far better. At least we dodged the lengthening queues. We are not frequent visitors to this restaurant, though very local, but would say this was fairly typical of our past experiences

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Thank PhilSears
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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