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Reviewed September 13, 2018 via mobile

Cannot recommend more highly fantastic service all round. The spa staff were lovely and very welcoming the treatments we had were very relaxing followed by a lovely lunch in the restaurant with great service from Tirso who was so helpful and attentive. Will recommend to others and be back again soon. Thank you for making my Birthday a special one.

Stayed: September 2018, travelled with family
Thank Gina2431
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard L, General Manager at Malmaison Newcastle, responded to this reviewResponded September 13, 2018

Dear Gina2431,

Thank you for taking the time to write your review following your visit.

It is a pleasure to read your comments. I am really pleased that you enjoyed your time in our spa. Your comments about Tirso are very kind and I will be sure share your comments with him.

We look forward to welcoming you back to Malmaison Newcastle soon.

Kind regards,

Richard Lockstone

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 13, 2018 via mobile

A very warm welcome and lovely hotel , we got a table next to the window overlooking the river Tyne and the millennium bridge.
Excellent selection of sandwiches and cakes
Tirso gave excellent waiter service throughout

Stayed: September 2018, travelled as a couple
Thank Dmarie1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard L, General Manager at Malmaison Newcastle, responded to this reviewResponded September 13, 2018

Dear Dmarie1974,

Thank you for taking the time to write your review following your visit.

It is lovely to read your comments. I am pleased that you enjoyed your afternoon tea. It sounds like Tirso really looked after you, I will be sure to share your comments.

We look forward to welcoming you back to Malmaison Newcastle soon.

Kind regards,

Richard Lockstone

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 13, 2018 via mobile

Food was very nice with amazing flavour. Good variety and great vegetarian option too. We got one normal afternoon tea and one vegetarian and they were both delicious.

Brilliant service by Tirso, couldn’t do enough for us and he’s a very nice guy.

Will definitely be back!

Stayed: September 2018, travelled as a couple
Thank Stu M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard L, General Manager at Malmaison Newcastle, responded to this reviewResponded September 13, 2018

Dear Stu M,

Thank you for taking the time to write your review following your visit.

It is a pleasure to read your comments. It sounds like you had a lovely time with us for afternoon tea. I will be sure to share your kind comments with Tirso.

We look forward to welcoming you back to Malmaison Newcastle soon.

Kind regards,

Richard Lockstone

General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 13, 2018 via mobile

As a last minute hotel change to the malmaison I was absolutly overwhelmed by the great service we received by every member of staff we came across. Rhys in the breakfast room , Dave on reception and the waitress in the bar with glasses and blonde hair made us feel exceptionally welcome and were extremely helpful. In fact I've stayed at thousands of hotels and have never received service like It. Nothing was too much trouble along with the friendliness and knowledgeability of them. Not to mention the lovely hotel and location was amazing . Also the cocktails were brilliant and breakfast was gorgeous too . We will be returning and will never stay anywhere else in Newcastle again .

Stayed: September 2018, travelled as a couple
Thank loveroftravellin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard L, General Manager at Malmaison Newcastle, responded to this reviewResponded September 13, 2018

Dear loveroftravellin,

Thank you for taking the time to write your review following your visit.

It is lovely to read your complimentary comments. It sounds like our staff really looked after you, I will be sure to share your comments with Rhys, Dave and the rest of the teams.

We look forward to welcoming you back to Malmaison Newcastle soon.

Kind regards,

Richard Lockstone

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 11, 2018 via mobile

We have stayed here on several occasions. The hotel is good but what I really enjoy is the breakfast which I think is consistently one of the best hotel breakfasts you can find

The service today from Tirso was exceptional- fantastic customer service. He is a credit to the hotel.

Stayed: September 2018, travelled as a couple
Thank David E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard L, General Manager at Malmaison Newcastle, responded to this reviewResponded September 13, 2018

Dear David E,

Thank you for taking the time to write your review following your visit.

It is a pleasure to read your comments. I will be sure to share your kind comments with Tirso.

We hope to welcome you back to Malmaison Newcastle soon.

Kind regards,

Richard Lockstone

General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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