We were impressed from the moment we arrived for check in which was smooth and welcoming. We were a bit disappointed not to be shown to our apartment and this would have been pretty helpful if only to find out how the equipment worked! Having said that, the Reception staff were most obliging and helpful and this added to the enjoyment of our first visit to Birmingham.
We had booked a 'Mini' apartment and we found it to be a comfortable size, neither too small nor too large. We would have liked a slightly larger apartment but had been advised when booking that only the Mini had a walk in shower (which my wife needs as she is unable to use a bath at present following an illness.
My wife and I loved the location, close to the Bullring, main shopping centre and Restaurants, and that the apartment was so well equipped, though we couldn’t work the complicated coffee machine! Simple sachets of coffee would have been very welcome. On the other hand, the orange squash machine was great. The floor to ceiling (opening) windows gave unobstructed views over the city and it was fascinating just to relax and gaze out,
I have to say, however, that we were extremely frustrated that only one of the small screen TV sets would work and even that had very poor Sky reception. We reported the problem but the Supervisor came to our room and admitted that it was not an uncommon problem. Though we didn’t go to Birmingham to watch TV, we cannot understand at the start of the 21st century why a solution cannot be found to what should be a straightforward issue! A larger screen and better sound quality should be expected by guests staying in such modern, city centre apartments. A few more drawers for clothes would have been a useful addition to the apartment. Also, though we had requested a daily maid service, our apartment was only refreshed once during our 4 nights' stay and our waste bins were overflowing, even though the booklet in the apartment says “Don’t worry about making beds, doing the washing up, tidying up……..that’s our job!” We always do our own washing up and make our own beds anyway, but that is not the point!
I have to say that we did experience an unexpected difficulty after we had checked out. My wife left her purse behind on the bed when packing her suitcase, unfortunately. There was less than £30 in the purse but it did contain her Bank Guarantee Card and her MasterCard. We only discovered this loss when we were sitting in the departure lounge at the airport but I telephoned Staying Cool straightaway and spoke to the Reception. We have heard nothing since so it is clear that the purse was not handed in. Happily, I was able to cancel the debit and credit cards the same day but, whilst the error was entirely ours, it is a sad reflection on our times when lost property is not declared by the finder, especially in apartments where such importance is attached to security.
- Official Description (provided by the hotel):
- Staying Cool's stunning apartments on the top four floors of the refurbished Rotunda offer amazing views of the city, just three minutes from New Street and Moor Street Stations and right next door to Selfridges. Each apartment has floor-to-ceiling glass windows that open fully and the five Penthouses have their own private open balconies on the very top floor. These stylish apartments have been designed with maximum comfort in mind. Each comes with bespoke designer furniture, a very well-equipped Poggenpohl kitchen, espresso maker with complimentary locally sourced milk and Illy or Fairtrade coffee, oranges for the juicer, iPod dock, plus a king size bed with pocket sprung/memory foam mattress for the very best night's sleep. There's a 24 hour reception plus daytime/evening concierge offering Staying Cool's renowned service. Choose from Minis (studios), Clubmans (one beds), Maxis (two beds) and Roadsters (two bed Penthouses). ... more less
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- Also Known As:
- Staying Cool At The Rotunda Hotel Birmingham