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All reviews the penthouse sky tv mini apartment floor to ceiling windows milk in the fridge iconic building electric juicer ipod dock washing machine bull ring memory foam living area lovely apartment these apartments serviced apartment little touches well equipped kitchen
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Reviewed June 11, 2017

4 minutes walk from Moor St Station - Fab views - Comfortable stylish apartment & lovely extra gestures like 4 fresh oranges in fridge for supplied juicer. Will definitely goes back any time I'm in Birmingham

Date of stay: June 2017
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank eric l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex M, Manager at Staying Cool at the Rotunda, responded to this reviewResponded June 19, 2017

Hello Eric

All of the team at Staying Cool send their thanks for your amazing 5* review. We are delighted to hear how our central location was ideal for your stay.

See you again soon.

Alex
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 10, 2017

We booked here as we had a family wedding. We are a family of 4 but the children our now 20 and 15, so family rooms at the travel lodge are no more. The website showed these apartments and it looked perfect.
On arrival we were greeted by friendly reception staff who booked us in.
The apartment was better than expected. It was on 16 floor with panoramic views of Birmingham.
The apartment was spacious and fitted with modern furniture. It had x2 double rooms with comfy beds. Both rooms had en-suite facilities, x1 with shower, x1 with bath and rain shower over (so no fighting for bathroom!)
The living room had sky tv dining area and a fully fitted kitchen. The attention to the small details was great, fresh milk in fridge and oranges and a juicer. Ice lollies in freezer, breakfast cereals, tea, coffee, and hot chocolate and a pod coffee machine. They even provided take out cups if you wanted to take your coffee with you.
There was an iron and ironing board and we even discovered a washing machine in the hall cupboard (which we did need to use)
The apartments are right in the centre of Birmingham next to the Bull Ring shopping centre. The whole stay was lovely and great value for money. I would highly recommend.

Date of stay: May 2017
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
Thank jomaud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex M, Manager at Staying Cool at the Rotunda, responded to this reviewResponded June 19, 2017

Hello Jomaud

Thank you so much for your fantastic 5* review of Staying Cool at the Rotunda. We are delighted to hear how much you and your 'grown up' family enjoyed your 2 Bed Maxi Apartment.

All of our apartments come with fully fitted kitchens along with our #littleextras to get you started off. What better way to enjoy breakfast than with the panoramic views the Rotunda has to offer along with freshly squeezed Orange Juice and Organic Rude Health Cereals.

All of the team look forward to welcoming you again soon.

Very best wishes

Alex
Manager

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Reviewed June 6, 2017

Booked an apartment for a one night stay, the stay was fine. On returning home I noticed a charge on my statement for £36. After phoning several time to find out what this charge was for and being told someone would get back to me, I was eventually sent a text message explaining that the charge was taking the shower gel and conditioner provided by the apartment... these were basic cheap washing products so how a bill of £36 was calculated is beyond ridiculous. The text message said we had taken them home with us, when actually we had used them and on leaving had cleaned and thrown all the rubbish away. Absolutely disgusting. If you do decide to stay her I would advise not to touch anything in the room that they provide for you as you are likely to be completely ripped off

Date of stay: June 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank kjwall22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex M, Manager at Staying Cool at the Rotunda, responded to this reviewResponded June 7, 2017

Dear Kate

We were extremely disheartened to hear about your experience with us, especially as you enjoyed your stay, and it was our poor communication with you after your stay that let us down and for that we cannot apologise enough.

We should have sent you an email on departure day explaining why we made the £36 charge but it got missed off the to do list due to simple human error.

Many of our guests like to communicate with us this via text message, however I don’t feel this was the most appropriate way in the circumstances.
We have spoken internally already about how we can better ensure we always pick the right communication channel for the occasion moving forward and wholeheartedly apologise for the inconvenience caused.

Our toiletry products are hand blended for us using aromatherapy products (i.e. very expensive!) and we chose to use large, refillable bottles rather than the more traditional hotel miniature bottles for environmental reasons.
Unfortunately we were unaware that you had disposed of the bottles as this was not noted by our housekeeping team upon servicing your apartment as the bottles were among the general rubbish rather than left out for recycling. As such, we believed that you really liked them and wanted to take a little piece of Staying Cool home with you.

Once again I would like to say how sorry we are for the misunderstanding and our poor communication on this matter - our team is normally highly praised and I hope that future readers can see that from our reviews.

I am delighted that I was able to speak with you directly today and resolve this matter to your satisfaction.

Very best wishes

Alex

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 4, 2017 via mobile

Have just returned from a one night stay. Friendly and helpful concierge. Very clean and well laid out apartment. Great Central Birmingham location and fantastic views from the 16th floor. Would certainly book again.

Date of stay: June 2017
Trip type: Travelled as a couple
Thank RutlandNSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex M, Manager at Staying Cool at the Rotunda, responded to this reviewResponded June 5, 2017

Hello Rutland

From all of the team at Staying Cool, thank you for such a fab 5* review. Our housekeeping team were delighted to hear how clean and well presented you found your apartment to be.

We all look forward to welcoming you again soon.

Very best wishes

Alex
Manager

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Reviewed May 26, 2017

We stayed here for 2 nights in March while we were at Crufts NEC. We booked the 2 bed apartment for a family of 2 adults , 2 teens. There was a shower room in one bedroom and a second bath/shower too. Hairdryer, iron and ironing board were in the apartment. The Rotunda is literally a 2 minute walk from the train station. There are buses right beside it and the Bullring shopping Centre is steps away and the shops, restaurants etc on it's doorstep. We were very impressed with all aspects of this apartment block. There is a secure entrance system and reception desk. Lifts to all floors. The rooms were quite warm, but we found that opening the window and turning off the heat helped. In the kitchen area there were cereals and tea coffee and fresh oranges and a juicer.Bathrobes were also supplied.When we checked out we were able to leave our bags at reception until were were ready to go to the airport. I would definitely stay here again.

Room tip: Higher up for better views
Date of stay: March 2017
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
Thank rmags_
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex M, Manager at Staying Cool at the Rotunda, responded to this reviewResponded June 5, 2017

Hello

What an incredible review this was to read! Thank you so much.

Our central location is ideal for those who are looking for fantastic shopping, dining and travel links on your doorstep. We love our #littleextras and are delighted to hear you did too. What better way to wake in the morning than with freshly squeezed orange juice and espresso coffee.

We all look forward to welcoming you again for Crufts 2018.

Very best wishes

Alex
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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