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“Excellent” 5 of 5 bubbles
Review of Holiday Inn Birmingham City Centre

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Holiday Inn Birmingham City Centre
Ranked #59 of 141 Hotels in Birmingham
Liverpool, United Kingdom
Level Contributor
78 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
“Excellent”
5 of 5 bubbles Reviewed 28 February 2012

Check in was very quick and efficient. Stayed in a very large exec room on the 8th floor. Only woken once in the middle of the night by a lot of bottles being put into a wheelie bin or it could have been refuse collectors. Considering the room size, it would benefit from a larger tv and the bathroom was small (again considering the size of the bedroom. We were room only so cant comment about breakfast. Very well located for the Bullring and New Street Station.

  • Stayed February 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank lfc84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fabio B, Manager at Holiday Inn Birmingham City Centre, responded to this review, 28 February 2012
Dear Sir/Madam,

It’s always most encouraging to receive such feedback and it does give that little extra incentive to do it even better the next time.

We have passed your comments onto all parties concerned and have posted a copy of your comments on the staff notice board.

We hope to welcome you back at the Holiday Inn Birmingham City Centre.

Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,310 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (364)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
london
Level Contributor
81 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 bubbles Reviewed 28 February 2012

This is quite an old hotel, recently refurbished, in the centre of Birmingham just around the corner from the main train station. Some bargain rates to be found.

As a PC Platinum member, they looked after me well - upgraded my room and offered some free drinks. The bar on the 1st floor is also pleasant.

Free WiFi in my room. Only complaint was the road noise, despite the double glazing. Suggest that you ask for a room that faces out back.

  • Stayed February 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank uk_hotel_expert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fabio B, Manager at Holiday Inn Birmingham City Centre, responded to this review, 28 February 2012
Dear Sir/Madam,

It’s always most encouraging to receive such feedback and it does give that little extra incentive to do it even better the next time.

We have passed your comments onto all parties concerned and have posted a copy of your comments on the staff notice board.

We hope to welcome you back at the Holiday Inn Birmingham City Centre.

Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
hereford
Level Contributor
56 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
3 of 5 bubbles Reviewed 25 February 2012

Last year had booked to stay in the Executive Room and had a really good experience. We were seeing a show at the nearby Hippodrome which is 3 minutes walk from this hotel. So decicded to book again but this time there were a few hiccups.

I had booked an Executive Room and was given a room on the 6th floor. On entering the room it looked like a standard room rather than an executive room. Standard double bed, smaller room and no real wow factor. Having stayed last year in a proper Executive Room I knew what to expect. I pointed this to reception and was advised that different rooms have different sizes. I asked for a room on the 8th floor and was given room available. It had what I expected, large Queen Bed, pillow menu and larger room.

I would like to ask the management why are they labelling standard rooms as Executive Rooms. Is it to generate revenue? Would it not be in breach of trading standards?

The Executive rooms on 8th floor are absolutely fine. No traffic noise, very comfortable beds. I would stay again, but if I have paid for an Executive Room I expect a prooper room.

The hotel is very close to Chinese quater, the Arcadian and New Street Station and to Hippodrome and Alexandra Theatres. Havent tried the restaurant yet for there is so much choice on its doorstep.

Room Tip: If you are booking an Executive Room, please ask for rooms on the 8th floor as the executive rooms o...
See more room tips
  • Stayed February 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank 64hereford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fabio B, Manager at Holiday Inn Birmingham City Centre, responded to this review, 28 February 2012
Dear Sir/Madam,

Thank you for your kind comments regarding your recent stay at the Holiday Inn Birmingham City Centre.

In order to investigate any concerns you experienced during your stay, I’d appreciate if you could contact the Hotel directly.

We hope to welcome you back at the Holiday Inn Birmingham City Centre.

Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Poznan, Poland
Level Contributor
31 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed 22 February 2012

I have been in Birmingahm twice during November. First I was in Holiday Inn Airport, second in Holiday Inn City Centre. This hotel is very good located. Rooms are clean and quiet. Breakfast tasty, but it's no easy to find free table. Staff freindly and helpfull. I would like to recommend this hotel.

  • Stayed November 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank magw78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fabio B, Manager at Holiday Inn Birmingham City Centre, responded to this review, 28 February 2012
Dear Sir/Madam,

It’s always most encouraging to receive such feedback and it does give that little extra incentive to do it even better the next time.

We have passed your comments onto all parties concerned and have posted a copy of your comments on the staff notice board.

We hope to welcome you back at the Holiday Inn Birmingham City Centre.

Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Burton upon Trent, United Kingdom
Level Contributor
90 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 bubbles Reviewed 22 February 2012

We stayed here because of its location to the Alexandra Theatre - we went to see South Pacific there (a belated Valentine present!). Our room was excellent (No.618), plenty of room, and no noise at all, even though it was a Saturday night. We didn't use the restaurant before we went to the theatre as it didn't open until 6.30pm and we didn't want to rush however, we returned after the show for a drink, lovely bar and charming staff. Breakfast was not rushed at all and no queuing!!! Plenty of food, well cooked and again, very pleasant staff. I would certainly stay here again if we were going to either the Alexandra or Hippodrome theatres, the location is fantastic, and only a few minutes walk from New Street Station. All in all, we had a great weekend!

Room Tip: We did pay a bit to upgrade to executive status and it was well worth it!
See more room tips
  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Annielou1956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fabio B, Manager at Holiday Inn Birmingham City Centre, responded to this review, 22 February 2012
Dear Sir/Madam,

It’s always most encouraging to receive such feedback and it does give that little extra incentive to do it even better the next time.

We have passed your comments onto all parties concerned and have posted a copy of your comments on the staff notice board.

We hope to welcome you back at the Holiday Inn Birmingham City Centre.

Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Carmarthen, United Kingdom
Level Contributor
59 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 bubbles Reviewed 21 February 2012

Great location, on arrival the receptionist told us our room was on the first floor - she then said "If you find it a bit too noisy and rough we will move you to a different room"....THIS WORRIED ME! Have to say though it was quiet, room was clean apart from stains on the curtains! BREAKFAST IS TASTY.....BUT....if you can find a table, then find staff to set it up for you & help you, you will be lucky! had to ask 3 times for cutlery while our breakfast was getting nice & cold! The staff need lessons in manners and more help in the restaurant!
Overall for the price it was a reasonable stay- as I said it is bang in the city centre! there is a FANTASTIC Indian restaurant down the road, it is near a Bistro, I cannot remember the name but go there if you get the chance! And go to Warwick castle for the day if you get the chance too - it is fantastic!

  • Stayed June 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Hollie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fabio B, Manager at Holiday Inn Birmingham City Centre, responded to this review, 22 February 2012
Dear Madam,

Thank you for your kind comments regarding your recent stay at the Holiday Inn Birmingham City Centre.

In order to investigate any concerns you experienced during your stay, I’d appreciate if you could contact the Hotel directly.

We hope to welcome you back at the Holiday Inn Birmingham City Centre.

Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
England
Level Contributor
55 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 19 February 2012

Stayed here on business. Hotel is good, rooms quite large and free wifi. Plenty of room to work in your room. Good bar area and a good breakfast. Staff freindly and helpfull. Very close to New Street station, no more that five minutes walk max.

  • Stayed February 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sdjengland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacky L, Manager at Holiday Inn Birmingham City Centre, responded to this review, 21 February 2012
Dear Sir/Madam,

It’s always most encouraging to receive such feedback and it does give that little extra incentive to do it even better the next time.

We have passed your comments onto all parties concerned and have posted a copy of your comments on the staff notice board.

We hope to welcome you back at the Holiday Inn Birmingham City Centre.

Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Birmingham City Centre

Property: Holiday Inn Birmingham City Centre
Address: Smallbrook Queensway | Birmingham City Centre, Birmingham B5 4EW, England
Phone Number:
Region: United Kingdom > England > West Midlands > Birmingham > Ladywood
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#22 Business Hotel in Birmingham
#23 Romantic Hotel in Birmingham
#32 Family Hotel in Birmingham
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Birmingham City Centre 3*
Number of rooms: 280
Official Description (provided by the hotel):
A modern 3-star Hotel located in the Smallbrook Queensway area of Birmingham. ... more   less 
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Also Known As:
Holiday Inn City Centre Hotel Birmingham
Holiday Inn Birmingham
Birmingham Holiday Inn

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