We stayed in a family room as part of a Cadbury World package. Staff very friendly and helpful. There was one little niggle with an unmade sofa bed, this was sorted with a quick call down to reception. A man came up to make it up but he had clearly never made a bed before and I ended up helping him. To be honest these kind of things don't really bother me, I just found it funny. I understand that this would be an issue for some guests. As far as I'm concerned hotel was a tad understaff and were having a bad day but it didn't affect my stay.
The hotel was better than I expected, a nice big, clean comfortable room. The staff were friendly. Breakfast was great. As a family we thoroughly enjoyed our stay.
I have marked this a average as that is what I feel it is. I've stayed in better, I've stayed in worse. It is in a good location and would be great as a base for city centre visitors. Would I stay again? Yes!More
- Free Wifi