We were attracted to this restaurant as the sign in the window said it was authentic and family run. Considering all the chain restaurants nearby this seemed the better option. Sadly we were misled. The restaurant was virtually empty when we arrived (which didn't bother us) but still the food took an age to arrive. Ordinarily this wouldn't be any issue as we were not in any rush and freshly cooked food is always worth the wait. However the garlic bread starter was ok but not great, very dry and chewy. To be fair my pasta main course was acceptable but the pasta was not fresh and the same as you would get in any chain restaurant. My husband's main course of chicken breast in a sauce was awful. The sauce was stone cold when it arrived. We informed the waiter and he arranged for the meal to be re cooked. When the second attempt arrived the sauce looked completely different. It was not pleasant and only tasted of butter with a few mushrooms thrown in. Also by this time I had finished my main meal which wasn't ideal.
We're reasonable people and understand that mistakes can be made, however there was no apology and the attitude of the staff was poor. I notice that the restaurant owner will reply to all negative comments in a very defensive manner so I expect the same will happen following my review. You will see from my other reviews that I rarely leave negative feedback as it has to be very bad for me to complain, however in this instance the food and service was so poor that I felt I had to make this report.
Restaurants can have bad days however the recent reviews would indicate this is the norm. If they have as many awards as the owner references then they must have been won a while ago when circumstances were different. We have a friend called Luigi who is from Napoli and has his own restaurant. The food that this restaurant provides could not be more different than what our friend Luigi cooks. It's a shame as we had a wasted evening. We visit Windsor regularly but sadly we will not be returning to this restaurant.
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