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Keegan R

Worth a stay.

5.0 of 5 bubblesReviewed 3 weeks ago
A fantastic stay at the Coal Exchange yesterday - Jamie and Lou at Reception were fantastic hosts and have excellent customer service skills and have great passion for the building. The caretaker was polite and helpful too. The place (and room) was very clean and the building as a whole was just so fascinating.

Air conditioned room, Jacuzzi style bath, spacious room.

The breakfast was great, an ‘all you can eat’ style buffet with very good quality produce, not the typical rubbery low quality stuff you get from other establishments..

All in all, a great stay - Look forward to returning.
Date of stay: May 2024
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shannon Mason, Guest Services / Front Office at The Coal Exchange Hotel Cardiff, responded to this review
Responded 2 weeks ago
Hello 68keeganr,

Thank you so much for your wonderful review!
We're thrilled to hear that Jamie, Lou, and our caretaker provided excellent service and made your stay memorable. It's fantastic to know that you found our place clean and fascinating, and that you enjoyed the amenities in your room, including the air conditioning and Jacuzzi-style bath.
We're delighted that you appreciated our breakfast buffet with high-quality produce. We can't wait to welcome you back for another fantastic stay!
Thank you for choosing the Coal Exchange!

Best wishes,
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,574)
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Reviewed 3 weeks ago

The reception staff were brilliant, attentive and checked me in quickly. The room was beautiful, clean and comfortable- very homely feel. Breakfast was amazing. Altogether, for a solo trip it was outstanding, definitely would stay again, price was brilliantly cheap, would have paid more.

Date of stay: May 2024
Trip type: Travelled solo
Thank Jordan T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shannon Mason, Guest Services / Front Office at The Coal Exchange Hotel Cardiff, responded to this reviewResponded 2 weeks ago

Hello N7613IHjordant,

Thank you for your glowing review!
We're thrilled to hear that our reception staff provided excellent service and that you found your room beautiful, clean, and comfortable. It's wonderful to know that you felt at home during your stay.
We're delighted you enjoyed the amazing breakfast and that your solo trip was outstanding. We look forward to welcoming you back, and we truly appreciate your kind words about our pricing.
Thank you for choosing to stay with us!
We hope to welcome you back again for another memorable stay.

Best wishes,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

A grand building with an amazing history. I'm sure large amounts have been spent to make this historic centre of Victorian commerce into a comfortable and fascinating hotel. Only five minutes from the waterfront with more history, culture and night life than anyone could need .
A warm welcome and a warm room but not sure about a winter night. The rooms are spacious with a comfortable bed and an armchair, a second chair would be nice. The bathroom has a jacuzzi and rain shower with ample hot water, a chair or clothes hanger would ease dressing and the addition of a waste bin. Our room was a triple despite being only two of us. This extra bed made packing and laying out clothes easier as there is no place for a suitcase apart from the floor.
The crowning glory of this hotel is the restaurant. The chief catered for our group of twenty with beautiful meals that showed skill, care and thought, delightful potatoe croquettes. Wonderful catering and service.
The central historic coal exhange floor / ballroom is jaw dropping. A magnificent space with embelishments and decor that warrant a few hours study. To seat approximately 300 guests for and evening convention of the British Office Space Council (yes, really, it does exist) was a Herculean task and have it cleared by the morning without any disruption to guests was a D Day task.
Thoroughly recommend this hotel for location, space, catering and front of house staff.

Room tip: Cardiff Quay Station just a step away and save an arm and leg on parking
Date of stay: May 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank CommodoreChris
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shannon Mason, Guest Services / Front Office at The Coal Exchange Hotel Cardiff, responded to this reviewResponded 4 weeks ago

Hi CommodoreChris,

Thank you so much for your detailed and glowing review! We're thrilled to hear that you appreciated the grandeur and history of our hotel, as well as its convenient location near the waterfront and vibrant nightlife.

We're glad you enjoyed the warm welcome and cozy room.

It's wonderful to hear that you had such a fantastic dining experience in our restaurant and that our chef and staff were able to cater to your group with skill and care. We're especially proud of our historic Coal Exchange floor, and we're delighted that you found it to be a jaw-dropping space worthy of study.

Thank you for recommending our hotel for its location, spaciousness, catering, and attentive front-of-house staff. We look forward to welcoming you back for another memorable stay!
Best wishes,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Me and my partner stayed here for a night get away and I just want to say how lovely it was!! I mentioned how it was our anniversary, we got complimentary real rose petals on the bed and also an upgrade to the bridal suite! The room was massive, clean and cosy. The bed was one of the comfiest beds I have ever had!

The staff on reception were absolutely amazing. Most welcoming staff I’ve ever met and we had another lovely welcome from the nights manager. I work for a large global hotel brand myself and these staff members are hard to find and need to be valued in every every aspect! Thank you for a lovely stay. We cannot wait to come back!

Warmest regards,

Ellie

Date of stay: May 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Ellie mae C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shannon Mason, Guest Services / Front Office at The Coal Exchange Hotel Cardiff, responded to this reviewResponded 4 weeks ago

Hi Ellie

Thank you so much for your heartwarming review! We're thrilled to hear that you and your partner had a wonderful anniversary getaway with us. It was our pleasure to make your stay special with the complimentary rose petals and upgrade to the bridal suite. We're delighted that you found the room spacious, clean, and cosy, and that you enjoyed the comfort of our bed.

Your kind words about our staff, especially the reception team and night manager, mean the world to us. We truly value their dedication to providing exceptional service, and we're so glad they made you feel welcome and taken care of throughout your stay.

We can't wait to welcome you back for another memorable stay! Please don't hesitate to reach out if there's anything we can do to make your next visit even more enjoyable.
Best wishes,

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Reviewed May 15, 2024

A very quaint and quirky hotel. Unique. The rooms were spacious and clean, the restaurant was very good, the hotel is very central to the bay area so an easy walk. Wifi signal not strong in the room due to the thick walls, but works fine in the lounge and bar area. Staff were pleasant and very helpful. A very different type of hotel and fitting for the history and area. Thank you

Date of stay: May 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank local287
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shannon Mason, Guest Services / Front Office at The Coal Exchange Hotel Cardiff, responded to this reviewResponded 4 weeks ago

Hi Local287,
Thank you for your thoughtful review! We're delighted you appreciated the quaint and quirky charm of our hotel. It's wonderful to hear that you found the rooms spacious and clean, and enjoyed the restaurant. We apologize for any inconvenience regarding the WiFi. Our staff always strive to provide pleasant and helpful service, and we're pleased you found them to be so. We agree that our hotel's uniqueness is fitting for the history and area, and we hope to welcome you back soon!
Best wishes,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 11, 2024 via mobile

We're so glad that the Coal Exchange has reopened, our favourite place to stay in the Bay. Such a wonderful, historic building with individually decorated bedrooms, full of character. Loved the huge jacuzzi bath and rainfall shower. Breakfast in Culleys the following morning was also excellent.

All members of staff we encountered were a credit to the hotel, but a MASSIVE thank you to Louise for making my Wife's birthday a memorable one. We hope to see you again soon.

Date of stay: May 2024
Trip type: Travelled as a couple
Thank PhilTriggs
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shannon Mason, Guest Services / Front Office at The Coal Exchange Hotel Cardiff, responded to this reviewResponded 4 weeks ago

Hi Phil,

Thank you so much for your kind words! We're thrilled to hear that you had a fantastic stay at the Coal Exchange and that Louise made your wife's birthday special. We take great pride in our historic building, individually decorated rooms, and excellent amenities like the jacuzzi bath and rainfall shower. Your appreciation means a lot to us, and we can't wait to welcome you back soon for another memorable visit!

Best wishes,

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