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All reviews the motor point arena would stay again cooked breakfast central cardiff excellent value for money motorpoint iron
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Reviewed November 12, 2020 via mobile

A clean comfortable room with great views, lovely friendly welcome, couldnt ask for more at a great price, was a little optimistic as its a 3 star, but well worth the stay, would definately return when visiting Cardiff again

Date of stay: November 2020
Trip type: Travelled on business
Thank Ruth Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom Williams, General Manager at Citrus Hotel Cardiff City Centre by Compass Hospitality, responded to this reviewResponded November 24, 2020

Dear Ruth Y,

Thank you for choosing to stay with us at the Citrus Hotel on your recent visit to Cardiff and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay.

At the Citrus Cardiff, we strive to provide superior levels of service to our guests and our team will be glad to know we made your time with us so memorable!

Yours sincerely,

Tom

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 20, 2020 via mobile

The hotel was clean and inviting in the lobby. It was made clear what covid rules they had in place. After parking the car, perfect that they have private parking, however very tight and awkward spaces. The room was pretty basic (all amenities removed due to covid) but clean and tidy. We paid for a king bed and city views, which we got. The bed was very comfortable with nice pillows and duvet. Few minor touch ups throughout the room would give it 5 stars (bubbling paint in bathroom, cracked shower tray, wall scuffs). Only negative I have is that the curtains don't fit the window when closed. It leaves about a 2ft gap at one end when closed, which is not ideal in the morning when the light is let in. The hotel is a 2 minute walk to the shops/bars which is great. Would stay here again.

Date of stay: September 2020
Trip type: Travelled as a couple
Thank Qtshiv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom Williams, General Manager at Citrus Hotel Cardiff City Centre by Compass Hospitality, responded to this reviewResponded October 22, 2020

Dear Qtshiv

Thank you for choosing to stay with us at the Citrus Hotel on your recent visit to Cardiff and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay.

At the Citrus Cardiff, we strive to provide superior levels of service to our guests and our team will be glad to know we made your time with us so memorable!

Yours sincerely,

Tom

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 17, 2020 via mobile

Great price, location, room and COVID safe! Breakfast was takeaway due to restrictions and way more than we expected. Staff all very friendly and helpful. Room and all public areas that we saw were very clean. We would certainly stay again!

Date of stay: September 2020
Trip type: Travelled as a couple
Thank Fi0na63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom Williams, General Manager at Citrus Hotel Cardiff City Centre by Compass Hospitality, responded to this reviewResponded October 22, 2020

Dear Fi0na63

Thank you for choosing to stay with us at the Citrus Hotel on your recent visit to Cardiff and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay.

At the Citrus Cardiff, we strive to provide superior levels of service to our guests and our team will be glad to know we made your time with us so memorable!

Yours sincerely,

Tom

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 16, 2020

The hotel is nice and very well-located. We were very happy with the quality/price. The staff were very nice and friendly at all times and the covid measures were good too. It is just 5min away from the bars and restaurants, around a 15min walk to the castle and 25min to Cardiff Bay. The only downside that I can think of was that there were no toiletries in the room and just one toilet roll so we had to go get them in reception. The rest was great and I will definitely come back next time in Cardiff if they still have these prices!

Room tip: Good price and location
Date of stay: September 2020
    • Sleep Quality
    • Rooms
    • Service
Thank lulalucy23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom Williams, General Manager at Citrus Hotel Cardiff City Centre by Compass Hospitality, responded to this reviewResponded October 22, 2020

Dear lulalucy23,

Thank you for choosing to stay with us at the Citrus Hotel on your recent visit to Cardiff and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay.

At the Citrus Cardiff, we strive to provide superior levels of service to our guests and our team will be glad to know we made your time with us so memorable!

Yours sincerely,

Tom

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 8, 2020 via mobile

We cane to Cardiff for the first time and stayed in the Citrus Hotel in Cardiff City Centre. David at reception was absolutely amazing. Great customer care and very sweet and polite. We got a great deal for 2 nights with great breakfast. Very clean and cheerful place. All members of staff are very professional and friendly. Location is great for restaurants and shopping at St David's and more just a walk away. Cineworld across the road. Motorpoint Arena across the road. Deluxe rooms are up to a great standard with everything you need. Free wifi, which was very high speed. We will stay here again when we return. Love this place and the lovely staff.

Date of stay: September 2020
Trip type: Travelled as a couple
Thank Dee B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom Williams, General Manager at Citrus Hotel Cardiff City Centre by Compass Hospitality, responded to this reviewResponded September 14, 2020

Dear Dee B,

Thank you for choosing to stay with us at the Citrus Hotel on your recent visit to Cardiff and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay.

At the Citrus Cardiff, we strive to provide superior levels of service to our guests and our team will be glad to know we made your time with us so memorable!

Yours sincerely,

Tom

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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