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Reviews (4,225)
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All reviewsmaster suitecardiff bayoverlooking the bayspa facilitieson arrivalmermaid quaythe hotel car parkpay and displayfloor to ceiling windowsrobes and slippersafternoon teabirthday treatrelaxation rooman upgradewelsh cakesbars and restaurantsreception area
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Reviewed May 30, 2012

great hotel very friendly staff keen to please , the rooms are very nice but what makes them fabulous is the views over the bay either back towards the city or out accross to penarth and the sea locks , you have your own private balcony to use , room was very clean and laid out well , has good air con , quite construction makes noise travel limited , nice touch on arrival a selection of hand made chocks and real local mini welsh cakes, the shop that makes then is about 500 yards away well worth a visit mmmmmmm lol , sorry got lost there, the spa was wonderful after a long day being dragged round a very good shopping centre , pool , spa baths, hydro massage and suana all part of the room price , you have a private lift from your floor to the spa and are give a nice bath robe and slippers to wear , the showers are stocked with good quality pampering products (molten brown)? i am told these are good by she who knows ,, breakfast was good nicely done well stocked and fresh, the only down side was the top class resturaunt !! its not the food i thought was very poor for this type of hotel , and very expensive for the quality of the meals no more than average results ,i mentioned this to reseption when we left and was told they would ask the chef about the few things i was not happy about, ,,, but supprise i never heard back from them disapointing realy as it took the edge off a realy nice two night break

Room Tip: get rooms higher up the better for the views and as far away from the enterance the better to be nearer the water front
  • Stayed: September 2011, travelled as a couple
    • Value
    • Location
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Thank Gshockxxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJones2011, General Manager at The St. David's Hotel, responded to this reviewResponded June 2, 2012

Thank you for your comments. I am very pleased you enjoyed your stay with us and all that St Davi's has to offer. I have noted your comments regarding the restaurant.
I hope we can welcome you back again soon.
Kind regards.
Graeme Barclay

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 29, 2012

Time and rate:
I stayed for 1 night from 26th - 27th May in an executive double, because it was the only room left. The rate was double of their usual rate, so the rate was quite high, even for a 5 star hotel, but it was the weekend, and we booked only a few days prior. If you have the time, book in advance on the Principal Hayley website to save yourself a fortune.

Location:
The hotel is located at the tip of Cardiff Bay but everything is easily accessible, you can walk out to the Bay for food and drinks in 5 minutes. If you are bringing your car down, you can easily drive to town in 10 minutes. There are also plenty of buses in the bay area that can take you to town, taxi shouldn't cost too much as well. Around 10 - 15 pounds approx will definitely get you there. Cardiff is quite compact so most of the attractions are within a 2 - 3 mile radius. (Based on my 4 year living experience in Cardiff)

Parking:
St David's has about 60 - 65 parking spaces, when we went it was full. However, we found a spot in the council car park (Havannah St car park) right next to the hotel car park, there are plenty of spaces there and cheaper than the hotel car park anyways. Hotel car park charges 8 pounds per 24 hours, council car park was 5 pounds (if I remember correctly). It makes no difference whether if it is the hotel car park or council car park. They are directly next to each other, and quite secure.

Room:
The room to be honest, did not feel like a five star room even in an executive double. I have stayed in 5 star hotels with much better interiors than that. I can only give the room an unbiased 4 star. Bed was comfortable. Bathroom is average sized. However, the magic of St David's lies in its spa facilities, especially the pool, and its location right by the bay, especially during the summer. You can sit out on the balcony with a beer and work on your tan, whilst enjoying the views of the bay.

The spa:
Good sized gym room with treadmills, floor to ceiling windows overlooking the bay as you exercise. Outside of the gym room is a small lounge area with light refreshments, water, juice, tea and coffee. There are a good number of treatment rooms about 10 of them. They also use Thalgo products which is nice. I would advise you to book in advance for any treatments if you are going on a weekend, as St David's gets very full as it is renowned in the area as a good place for treatments. I made the mistake of not having booked in advance.

The pool:
The pool was the best bit about St David's, the swimming pool was a good size to do lengths in. Then there are two relaxation pools, one huge jacuzzi which is enough to sit 10 people, very powerful jets, good for those with bad backs !! The other small pool has 3 jets which can massage neck and shoulders.

Breakfast:
Breakfast was average, it was about a 3 - 4 star quality hotel breakfast not exactly 4 star. Fruit juice was a bit sweet, tasted artificial. You get all the usual suspects in the breakfast and nothing more. Cereal, a little variety of fruits, continental breakfast, coffee and tea.

Overall, it was a really good trip as it was the first week of summer sun in the UK. Everyone in town went down to the Bay it was jam packed and had a carnival like atmosphere. The weather definitely made the stay at St David's a lot better and allowed us to enjoy walking around the area and sitting on the balcony. But do book in advance as if you ask me if St David's was worth 200 pounds upwards for a night is worth it, I would say no. I would pay only 120 - 150 if it was up to me. But I would definitely recommend St David's to others.

  • Stayed: May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ahhhhh_travelling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJones2011, General Manager at The St. David's Hotel, responded to this reviewResponded June 2, 2012

Thank you for your review. I am pleased that on the whole you enjoyed your stay with us, particularly the views and our spa facilities. I hope to welcome you back to St David's again soon.
Kind regards.
Graeme Barclay

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 28, 2012

St David's is famed in Cardiff as (a) upmarket, (b) stunningly located and (c) expensive. As a Cardiff resident, I'd never been until my best friend and I decided to stay for some pampering, celebrating our birthday.
It's an icon building with its 'sails' roof, and we were thrilled with our room, which has a panoramic view of the barrage and Penarth. We were in a 'deluxe' room so, I suspect, a little bigger than standard. We had a bottle of fizz and chocolates as part of the package, both of which were lovely, but no fridge (you can get ice from room service).
The big attraction here is the pool and spa, which was indeed very nice, with a sauna, jacuzzi, jet showers and a lazy river. We had a massage and pedicures (and a happy half hour waiting for our nails to dry while we watched gulls catching fish out in the bay!)
One weakness: the restaurant. Again, the setting can't be faulted - beautiful views around the bay give you a 'holiday' feeling, enhanced by the late-May heatwave during our visit. But we both thought our evening meal was 'just ok'. We tried the poussin and a cod dish with (underwhelming) risotto. Definitely not at the 'cheffy' end of the spectrum and we felt it didn't live up to the environment. (breakfast was better). My advice: if you don't have dinner as part of a package, skip it and stroll across to Woods Brasserie or ffresh (at the Wales Millennium Centre) instead - both are fantastic and you'll get more bangs per buck.
Overall? It's worth it as a treat, if you're going to make good use of the spa facilities and the views.

  • Stayed: May 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank Jebbers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJones2011, General Manager at The St. David's Hotel, responded to this reviewResponded June 2, 2012

Thank you for your review. I am pleased that you both enjoyed your experience with us at St David's. Your comments regarding dinner have been noted and will be discussed with my Executive Chef. I hope we can welcome you back to St David's in the near future.
Kind regards.
Graeme Barclay

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 28, 2012

This hotel has a superb setting, wonderful views, convenient for the Millennium Centre. Apart from this, very average describes it well. Rooms OK, breakfast OK (but with friendly, helpful staff). The service is quite dreadful. We specified down pillows when we booked on line as we have sleep problems. The first time we stayed at this hotel some months ago, these were provided efficiently - so we know that we were not asking for the moon. On this occasion, however, they were not. Room service phones were not answered (we tried many times),so a trip to reception prompted a chambermaid at the door, holding two pillows which we were assured were down, despite my insistence that they were foam. A check of the pillow labels confirmed this. A second visit to Reception, at which I complained bitterly at being taken for a fool with misleading and deliberately inaccurate information, eventually prompted the arrival of two very poor feather and down pillows. Altogether a thoroughly disappointing and irritating experience, we will never stay in this hotel again and will certainly not recommend it to our friends.

Room Tip: If you require a decent pillow, specify at all stages of your booking and booking in.
  • Stayed: May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Brenda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJones2011, General Manager at The St. David's Hotel, responded to this reviewResponded June 2, 2012

Thank you for your review. May I apologise for your disappointing experience which has of course been discussed with the team.
Kind regards.
Graeme Barclay

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 27, 2012

My Husband and I took a friend for our Silver Wedding to dinner at the Tempest Tides restaraunt,from the time we arrived it was awful,greeted by a girl who said "grab a seat".We ordered some drinks and when our table was ready we had to carry our own drinks over,the table was very bady presented,basic cafe stuff.The food was expensive but we didn't mind having to pay,thinking it would be worth it,my Husband's steak was okay,but the rest was rubbish,the liver you could put in your eye it was so meagre.Two bottles of wine,which my husband had to pour for us,and get up to do our guest's glass,(he was on a stick).Well I wrote a letter of complaint,and was offered a cream tea,(big deal).We never want to go back there,and if this was a 5star hotel in London they wouldn't be open long enought to turn out the lights.They can keep their cream tea.

  • Stayed: April 2012, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank chrisjac77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJones2011, General Manager at The St. David's Hotel, responded to this reviewResponded June 2, 2012

Thank you for your review. May I reiterate my personal apologies for the poor service you experienced. . The issues raised by you have been discussed with the team and any necessary action implemented immediately. In the meantime, I am disappointed that you do not wish to return to St David's.
Kind regards.
Graeme Barclay

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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